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"Email Problems"

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Tue 22/02/11 at 07:41
Regular
"I like turtles"
Posts: 5,368
Hi Guys,Been experiencing a problem when trying to receive my emails (since last night).Just get the following message :

A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Anyone else getting this?
Mon 14/03/11 at 10:47
Regular
Posts: 14
Once again with the POP3 failures.
This is really very poor service, something's obviously seriously wrong at Freeola, I reckon two or three failures a week lasting more than a couple of hours on average for the last month?
Get your act together guys, people are reliant on this service and suddenly it's gone to hell in a handbasket.
Mon 14/03/11 at 10:46
Regular
"a pint of plain..."
Posts: 103
I have to concur. Seems to be in the last few months things have really gone downhill. I REALLY don't want to move from freeola but I have customers relying on this email service as well. Would be good to know it will be back sooner than "this afternoon"
Mon 14/03/11 at 10:29
Regular
Posts: 44
NNNNooooooooo not AGAIN!

Task 'mail.freeola.net - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

How I am supposed to run a business with all these outages! Is it really too much to expect the reliable service I've been afforded in the past. Apologies for inconvenience caused are really beginning to wear thin now.

Laura
Mon 14/03/11 at 09:43
Regular
"Feather edged ..."
Posts: 8,536
Ha ha Hmmm, the thought had just crossed my mind! I have 'double-checked' them via telephone but I'm just about to go and physically check them too....knowing 'sons' as I do :¬)
Mon 14/03/11 at 09:31
Moderator
"Are you sure?"
Posts: 5,000
Dragonlance wrote:
Morning Butch and Hmmm....thanks for the advice, but the outgoing settings are for the smtp-auth server.


Have you 'double-checked' them?
You will remember when I was recently setting up my phone I mixed an account number and email address up to embarrass myself! As I mentioned, you also need to use 'authentication' on the outgoing server.

Not the best time to be performing email troubleshooting when there's another general email problem though...

[s]Hmmm...[/s]
Mon 14/03/11 at 09:22
Regular
"Feather edged ..."
Posts: 8,536
Morning Butch and Hmmm....thanks for the advice, but the outgoing settings are for the smtp-auth server.
Mon 14/03/11 at 09:19
Moderator
"Are you sure?"
Posts: 5,000
Monday morning email problems!
I think I might go back to bed :¬(









[s]Hmmm...[/s]
Mon 14/03/11 at 09:11
Staff Moderator
"Show Me Your Moves"
Posts: 2,255
Hmmm... wrote:
Are you looked at the server stats DL generates or what you think his ADSL login details [i]should be?[/i]

We can see what customers are connecting with.

Dragonlance wrote:
His new IP is not Freeola...so is this the reason? or should he still be able to send and receive regardless?

Get him to connect using the smtp-auth server, should be ok then.
Mon 14/03/11 at 09:03
Moderator
"Are you sure?"
Posts: 5,000
Hi DL,
What's the address of the outgoing server he's using?

This will need to be Freeola's 'auth' server on a non-Freeola connection with corresponding authentication settings etc.

[s]Hmmm...[/s]
Sun 13/03/11 at 18:41
Regular
"Feather edged ..."
Posts: 8,536
Evening all.....

May call this post 'Email Problems Again...'

Freeola/GetDotted have hosted my domain for nearly 11 years now. It has five associated email addresses. One of these addresses is an address used by one of my sons. He recently moved and is now having problems 'sending' emails using this address...he can receive!

Everything checks out...settings etc and we can even 'ping' Freeola smtp server and receive a positive response. But still no send!

His new IP is not Freeola...so is this the reason? or should he still be able to send and receive regardless?

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