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Hi Guys,Been experiencing a problem when trying to receive my emails (since last night).Just get the following message :
A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Anyone else getting this?
A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
Anyone else getting this?
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Dragonlance wrote:
Is the present 'upset' in anyway connected to Freeola itself being unavailable for the last 40 minutes or so.....any other web connection is available but Freeola 'comes and goes for good'?
No. We're currently having a routing issue at LINX again it seems. Their traffic has just halved! Working on alternative routing would make access for some better but those still routed via LINX will continue to see problems.
Is the present 'upset' in anyway connected to Freeola itself being unavailable for the last 40 minutes or so.....any other web connection is available but Freeola 'comes and goes for good'?
No. We're currently having a routing issue at LINX again it seems. Their traffic has just halved! Working on alternative routing would make access for some better but those still routed via LINX will continue to see problems.
Thanks Eccles :¬)
Morning guys,
Anyone else experiencing connection problems since the email outage yesterday? I lost my connection altogether for about an hour (around 8.30) and this morning my speeds are horrific . Will check my other account when I get into work later to see if that is the same.Don't want to start submitting support tickets if it's all part of the same problem (which I'm presuming Freeola will already be aware of).
Anyone else experiencing connection problems since the email outage yesterday? I lost my connection altogether for about an hour (around 8.30) and this morning my speeds are horrific . Will check my other account when I get into work later to see if that is the same.Don't want to start submitting support tickets if it's all part of the same problem (which I'm presuming Freeola will already be aware of).
to: warhunt,eccles & other staffies
thanks for your info so far, I would just like a little more detail on what's going on with the mail. You have your own servers, right?
@warhunt What wholesalers are you referring to, and what part of this email infrastructure is not already yours to control. What will the new infrastructure consist of? Will you have a backup system to kick in for if it goes down
thanks for your info so far, I would just like a little more detail on what's going on with the mail. You have your own servers, right?
@warhunt What wholesalers are you referring to, and what part of this email infrastructure is not already yours to control. What will the new infrastructure consist of? Will you have a backup system to kick in for if it goes down
Morning pete.....no problems so far this morning, email quick and efficient, connection the same. Only problem was yesterday evening, but Eccles mentioned the LINX problem, and connection was fine by 22.00hrs.
Morning DL,
Cheers for the heads up mate,looks like my problem may be an isolated case then? As you can see though my connection is still useless . I will check my other connection in a bit (same exchange) to see if that is experiencing the same issue and then phone or raise a ticket. Everything was fine before the outage yesterday so I'm presuming something on my connection may have just been unsettled? :S
Cheers for the heads up mate,looks like my problem may be an isolated case then? As you can see though my connection is still useless . I will check my other connection in a bit (same exchange) to see if that is experiencing the same issue and then phone or raise a ticket. Everything was fine before the outage yesterday so I'm presuming something on my connection may have just been unsettled? :S
pete_21 wrote:
...Everything was fine before the outage yesterday so I'm presuming something on my connection may have just been unsettled? :S
Hi pete_21,
FYI - These are 3 separate things.
The email outage, Freeola website access problems and your connection speed won't be linked.
The email outage was due to problems with the email server/service.
Freeola web pages were affected by a network issue maintained by LINX - which won't affect your ADSL connection only access to pages that relied on the LINX network.
What are you current router stats? See my ADSL thread
Your router may have just had a 'low sync' effect which will have affected your IP Profile. You need to make sure you have re-sync'd at your normal speeds for your profile to recover. This will normally always require a manual restart of your router.
...Everything was fine before the outage yesterday so I'm presuming something on my connection may have just been unsettled? :S
Hi pete_21,
FYI - These are 3 separate things.
The email outage, Freeola website access problems and your connection speed won't be linked.
The email outage was due to problems with the email server/service.
Freeola web pages were affected by a network issue maintained by LINX - which won't affect your ADSL connection only access to pages that relied on the LINX network.
What are you current router stats? See my ADSL thread
Your router may have just had a 'low sync' effect which will have affected your IP Profile. You need to make sure you have re-sync'd at your normal speeds for your profile to recover. This will normally always require a manual restart of your router.
[s]Hmmm...[/s]
@webcity1:
Our email platform is currently run for us, we getting ready to launch our own email platform soon. This new platform is run entirely by us and consists of multiple MX and mail servers. We have redundant servers on site ready to be deployed should one of the servers in the mail platform suffer a serious failure (same as our VIP Hosting, MySQL and InstantPro).
@pete: Seems like your connection only, there not problems flagged at your exchange at the moment. You'll need to to all the usual checks (BT speedtest results, test from Master socket, nothing but router/modem connected, new ADSL filter, follow Hmmm's advice etc). Feel free to raise a fault if you see no improvement.
The LINX issue was resolved late last night and we've closed that fault now.
Our email platform is currently run for us, we getting ready to launch our own email platform soon. This new platform is run entirely by us and consists of multiple MX and mail servers. We have redundant servers on site ready to be deployed should one of the servers in the mail platform suffer a serious failure (same as our VIP Hosting, MySQL and InstantPro).
@pete: Seems like your connection only, there not problems flagged at your exchange at the moment. You'll need to to all the usual checks (BT speedtest results, test from Master socket, nothing but router/modem connected, new ADSL filter, follow Hmmm's advice etc). Feel free to raise a fault if you see no improvement.
The LINX issue was resolved late last night and we've closed that fault now.
Eccles wrote:
Our email platform is currently run for us, we getting ready to launch our own email platform soon. This new platform is run entirely by us and consists of multiple MX and mail servers. We have redundant servers on site ready to be deployed should one of the servers in the mail platform suffer a serious failure (same as our VIP Hosting, MySQL and InstantPro).
Would it be possible to put this or a similar statement on your Service Status page please?
As you guys often remind us, you don't use this forum for official support so I point all of the people I look after to your status page.
If they are able to read what you are proposing they will be able to decide for themselves if they like the sound of it and it will take some pressure off of me!
It's rather a shame it's taken so many failures and outages for the situation to be looked at properly.
Thanks,
Our email platform is currently run for us, we getting ready to launch our own email platform soon. This new platform is run entirely by us and consists of multiple MX and mail servers. We have redundant servers on site ready to be deployed should one of the servers in the mail platform suffer a serious failure (same as our VIP Hosting, MySQL and InstantPro).
Would it be possible to put this or a similar statement on your Service Status page please?
As you guys often remind us, you don't use this forum for official support so I point all of the people I look after to your status page.
If they are able to read what you are proposing they will be able to decide for themselves if they like the sound of it and it will take some pressure off of me!
It's rather a shame it's taken so many failures and outages for the situation to be looked at properly.
Thanks,
[s]Hmmm...[/s]
It was always our intention to run an email platform ourselves, this has been something being developed for many months, it's just an unfortunate coincidence that the current mail system has suffered many problems recently while we're looking to launch a new platform soon.
The new platform is currently undergoing testing, we can't just launch it straight away all alleviate the recent email problems.
I will see whether we can put something on the status page to try and reassure customers but I can't promise anything I'm afraid.
The new platform is currently undergoing testing, we can't just launch it straight away all alleviate the recent email problems.
I will see whether we can put something on the status page to try and reassure customers but I can't promise anything I'm afraid.
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