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Morning all.
I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?
Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :¬)
I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?
Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :¬)
[s]Hmmm...[/s] Page:
Would you like to lend me £10,000?
Digitrader wrote:
> I trust them - if they say they are on the case then I beleive
> them - I dont for a minute think they are sitting doing nothing
> about it.
>
> Digi
>
> Optimus wrote:
> How do you know they are doing something?
>
> Digitrader wrote:
> I thought bytme had a very valid point there actually and
> getting
> back on track Eccles and his management team are doing some
> thing
>
>
> The problem is yours as well as you appear not to have a back up
> plan in place for this very senario!
>
> Digi
>
> World Air Group wrote:
> byteme - why are you taking your frustrations out on me!???
>
> we have a very efficient and very rigid system in place. what
> you
> seem to fail to understand this problem is not ours - its
> someone
> elses. also perhaps you need reminding how many medical devices
> and equipments actually rely on a hard disk!
>
> getting back on track - yes the management should be doing
> something now, as mentioned in my previous posts.
Digitrader wrote:
> I trust them - if they say they are on the case then I beleive
> them - I dont for a minute think they are sitting doing nothing
> about it.
>
> Digi
>
> Optimus wrote:
> How do you know they are doing something?
>
> Digitrader wrote:
> I thought bytme had a very valid point there actually and
> getting
> back on track Eccles and his management team are doing some
> thing
>
>
> The problem is yours as well as you appear not to have a back up
> plan in place for this very senario!
>
> Digi
>
> World Air Group wrote:
> byteme - why are you taking your frustrations out on me!???
>
> we have a very efficient and very rigid system in place. what
> you
> seem to fail to understand this problem is not ours - its
> someone
> elses. also perhaps you need reminding how many medical devices
> and equipments actually rely on a hard disk!
>
> getting back on track - yes the management should be doing
> something now, as mentioned in my previous posts.
No - why would I do that? where is the comparrision here like? I have been a freeola customer for many many years and know the track record things go wrong from time to time and they fix them.
Your new on here only 7 posts so am guessing all 7 posts are on this thread
Digi
Your new on here only 7 posts so am guessing all 7 posts are on this thread
Digi
lets not hope we are sitting here same time tomorrow having the same conversations getting one sentence updates from freeola every 6 hours.
where is the top man? surely in extreme / unusual circumstances like this we deserve with respect to Eccles more than IT helpdesk giving an update.. Or is Eccles the MD too?
where is the top man? surely in extreme / unusual circumstances like this we deserve with respect to Eccles more than IT helpdesk giving an update.. Or is Eccles the MD too?
Ask digtrader
diktat wrote:
> lets not hope we are sitting here same time tomorrow having the
> same conversations getting one sentence updates from freeola
> every 6 hours.
>
> where is the top man? surely in extreme / unusual circumstances
> like this we deserve with respect to Eccles more than IT helpdesk
> giving an update.. Or is Eccles the MD too?
diktat wrote:
> lets not hope we are sitting here same time tomorrow having the
> same conversations getting one sentence updates from freeola
> every 6 hours.
>
> where is the top man? surely in extreme / unusual circumstances
> like this we deserve with respect to Eccles more than IT helpdesk
> giving an update.. Or is Eccles the MD too?
According to companies house the MD is Mr Anthony Rainbird
We're all waiting to hear an apology from you Anthony!
We're all waiting to hear an apology from you Anthony!
Good news - what do you think Digit rader?
Problem will be gone in three days from happening!
When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes.
Problem will be gone in three days from happening!
When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes.
Latest update:
[I]Updated 9/12/09 17:44 PM: When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes. [I]
You have seriously got to be joking! I'm beyond words now.
Laura
[I]Updated 9/12/09 17:44 PM: When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes. [I]
You have seriously got to be joking! I'm beyond words now.
Laura
I was being kind and not mentioing that is in his profile !!
World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
There is no pleasing some folk is there - now you slagging the updates and you complain when you dont get an update, they cant win with you can they
Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
Eccles is part of the System team, not support. I am posting here as people asked for updates. Support are answering tickets and the phones as that is their job.
The forums are not a support channel but I appreciate that they are a way of getting information to many customers at the same time. I have been dealing with this outage since it occurred and trying to update you when possible.
It is a complicated situation and frustrating for all involved, especially you, our customers. I know an apology doesn't really help but Freeola are very sorry for the inconvenience caused.
Hardware is causing us some problems on the new server, which is delaying it going online. It's not something I can say will take X minutes to resolve but we're not stopping until it's all back.
With regards to the status update and the 48 hour timescale: This is the time it will take to transfer any data from the old server to the new server, not the time the new server will be unavailable once it's ready or the time it will take the MX server to start sending emails to you inboxes.
The forums are not a support channel but I appreciate that they are a way of getting information to many customers at the same time. I have been dealing with this outage since it occurred and trying to update you when possible.
It is a complicated situation and frustrating for all involved, especially you, our customers. I know an apology doesn't really help but Freeola are very sorry for the inconvenience caused.
Hardware is causing us some problems on the new server, which is delaying it going online. It's not something I can say will take X minutes to resolve but we're not stopping until it's all back.
With regards to the status update and the 48 hour timescale: This is the time it will take to transfer any data from the old server to the new server, not the time the new server will be unavailable once it's ready or the time it will take the MX server to start sending emails to you inboxes.
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