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"email servers down"

Anyone else fed up of waiting for their email to be fixed- why do Freeola not put out realistic status? Last was 3 hours ago saying will be fixed in 1-2 hours.

Traffic is now returning.

Eccles wrote:
You post on our forums and you are kindly asked to abide by our rules.

Absolutely.... All well and good if those running the forum maintain the reliable, award-winning service they claim to offer to customers.

An old saying of days gone by when customer service actually meant something was, "The customer is always right" - how many of us who have complained or pointed out shortcomings regarding Freeola's ability to deliver service to their customers are wrong in light of this recent and very prolonged instance?

This is very annoying, the second day in a row with email problems - an office full of people unable to work properly, and potentially costing us money.

Please keep us fully updated

You post on our forums and you are kindly asked to abide by our rules.

editing my posts now eh? Hardly freedom of speech is it? Why run a Forum when when your editing what people feel and say? This is getting worse by the minute. Be warned forum members - Y'all better hang on to your panty hose and back up your websites because if you complain Freeola may just cripple your business and livelihoods.

I'd be prepared for another 24 optimus - we clearly expect too much of a professional service from this bunch of amatures...

Another two hours gone and no status update?

Previous poster's are right - where is the back up service? There should be secondary systems that kick in or an alternative supply to switch to should a 'supplier' let you down. I will, this time apologise for my language, but imagine if Sky TV went down for a day because their supplier had a problem - Imagine the complaints from subscibers. BT - if their customers lost their phone service for a whole day.... Wouldn't happen for more than a few minutes as they have numerous back-up systems. If I'm not mistaken this is the second if not third time this year. Freeola should learn & be proactive not re-active. If I just relied on Freeola mail service I would have 200 angry customers and a massive back log of work by now. And where is our apology? - Posted on a control panel on the website Ha! BT or Sky would have communicated to all their customers the minute there was a problem, probably by email....... Oh but you can't can you

Optimus wrote:
I take it you are not referring to my analogy as abusive?
No I wasn't.

I am so angry! Yesterday was bad enough but today is a complete joke. I have five members of staff sitting at their desks with no emails yet again.
Where are the contingency plans??? Come on, Freelola, we are the CUSTOMERS - you are the SUPPLIER, so apologies and blaming you supplier is just not good enough. My whole business is run using emails, so I dread to think how much this has cost me. Will there be compensation??
I've been with Freeola since 2003, but this is the last straw - I'm off to another more reliable provider as soon as possible!