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Morning all.
I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?
Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :¬)
I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?
Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :¬)
[s]Hmmm...[/s] Page:
I have never hid from you that I am a moderator - regular chat user would know this by the colour of the font used , being a moderator has not stopped me complaining in the past nor will it in the future, that said why would I be ashamed of Freeola they have provided me with many years of good service, I hear many horror storys from friends about BT, Tiscali etc etc etc about how bad there customer service is and think how lucky we have been with Freeola, yes they have the odd outage but a lot less than other ISPs
diktat wrote:
> World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
>
> bit odd how he talks of freeola in the third person then. he isnt
> ashamed of them is he?
diktat wrote:
> World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
>
> bit odd how he talks of freeola in the third person then. he isnt
> ashamed of them is he?
No - on the contrary, and I am positive you will agree, the response represents a magnificent service by Freeola?
Digitrader wrote:
> There is no pleasing some folk is there - now you slagging the
> updates and you complain when you dont get an update, they cant
> win with you can they
>
>
> Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
Digitrader wrote:
> There is no pleasing some folk is there - now you slagging the
> updates and you complain when you dont get an update, they cant
> win with you can they
>
>
> Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
bit odd how he talks of freeola in the third person then. he isnt ashamed of them is he?
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
bit odd how he talks of freeola in the third person then. he isnt ashamed of them is he?
Eccles is part of the System team, not support. I am posting here as people asked for updates. Support are answering tickets and the phones as that is their job.
The forums are not a support channel but I appreciate that they are a way of getting information to many customers at the same time. I have been dealing with this outage since it occurred and trying to update you when possible.
It is a complicated situation and frustrating for all involved, especially you, our customers. I know an apology doesn't really help but Freeola are very sorry for the inconvenience caused.
Hardware is causing us some problems on the new server, which is delaying it going online. It's not something I can say will take X minutes to resolve but we're not stopping until it's all back.
With regards to the status update and the 48 hour timescale: This is the time it will take to transfer any data from the old server to the new server, not the time the new server will be unavailable once it's ready or the time it will take the MX server to start sending emails to you inboxes.
The forums are not a support channel but I appreciate that they are a way of getting information to many customers at the same time. I have been dealing with this outage since it occurred and trying to update you when possible.
It is a complicated situation and frustrating for all involved, especially you, our customers. I know an apology doesn't really help but Freeola are very sorry for the inconvenience caused.
Hardware is causing us some problems on the new server, which is delaying it going online. It's not something I can say will take X minutes to resolve but we're not stopping until it's all back.
With regards to the status update and the 48 hour timescale: This is the time it will take to transfer any data from the old server to the new server, not the time the new server will be unavailable once it's ready or the time it will take the MX server to start sending emails to you inboxes.
There is no pleasing some folk is there - now you slagging the updates and you complain when you dont get an update, they cant win with you can they
Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
Optimus wrote:
> Good news - what do you think Digit rader?
> Problem will be gone in three days from happening!
>
> When the replacement e-mail server is in place, and the e-mail
> service is functioning again, please be aware that your mailbox
> may be empty at first. Please allow up to 48 hours from the
> restoration of the e-mail service, while we endeavor to transfer
> messages from the old server to the new server's mailboxes.
I was being kind and not mentioing that is in his profile !!
World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
World Air Group wrote:
> digtrader you failed to tell us all your a moderator on freeola
> with the website stuff! therefore its no wonder your posts seem
> to be partly biased with Freeola!
Latest update:
[I]Updated 9/12/09 17:44 PM: When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes. [I]
You have seriously got to be joking! I'm beyond words now.
Laura
[I]Updated 9/12/09 17:44 PM: When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes. [I]
You have seriously got to be joking! I'm beyond words now.
Laura
Good news - what do you think Digit rader?
Problem will be gone in three days from happening!
When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes.
Problem will be gone in three days from happening!
When the replacement e-mail server is in place, and the e-mail service is functioning again, please be aware that your mailbox may be empty at first. Please allow up to 48 hours from the restoration of the e-mail service, while we endeavor to transfer messages from the old server to the new server's mailboxes.
According to companies house the MD is Mr Anthony Rainbird
We're all waiting to hear an apology from you Anthony!
We're all waiting to hear an apology from you Anthony!
Ask digtrader
diktat wrote:
> lets not hope we are sitting here same time tomorrow having the
> same conversations getting one sentence updates from freeola
> every 6 hours.
>
> where is the top man? surely in extreme / unusual circumstances
> like this we deserve with respect to Eccles more than IT helpdesk
> giving an update.. Or is Eccles the MD too?
diktat wrote:
> lets not hope we are sitting here same time tomorrow having the
> same conversations getting one sentence updates from freeola
> every 6 hours.
>
> where is the top man? surely in extreme / unusual circumstances
> like this we deserve with respect to Eccles more than IT helpdesk
> giving an update.. Or is Eccles the MD too?
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