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"Xbox connection help please"

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Tue 25/08/09 at 16:30
Regular
"THFC"
Posts: 4,488
Well as some of you might have read on the general forum. I am constantly getting kicked from call of duty online matches. It is very annoying and I am hoping there may be a fix. My xbox is connected via cable from my router. Any ideas? Thank
Fri 04/09/09 at 09:49
Regular
"THFC"
Posts: 4,488
Thanks for all the info, i will try what i can when i get home. All seems a bit daunting lol - but hopefully i can get through it.

I was hoping there was a nice and simple answer : P

But i will post back what i can find, thanks again
Fri 04/09/09 at 09:05
Moderator
"Are you sure?"
Posts: 5,000
Just to add to my previous post...


At the start of this I also asked for the results from speedtester.bt.com - any luck???

You will need the userid that Freeola gave you for your adsl connection. The tool can be hard to use (doesn't always work first time) so you may have to persevere).

Once you've got your line stats (attenuation/sync/snr) shutdown and connect in to your Test socket - read the info here!
Then post your line stats again when you are connected via the Test socket.

You might like to try running from the Test socket for a while to see it it improves things? (Your speed won't necessarily change immediately,see my notes on IP Profile in my earlier link, but your line may work better if you are now getting less errors etc.)


If you haven't got a modern Master Socket, try removing ALL phone equipment connected in the house to see if things change.






[s]Hmmm...[/s]
Fri 04/09/09 at 08:47
Moderator
"Are you sure?"
Posts: 5,000
I see you've managed to reach your routers 'stats' page using the link I gave earlier.

If you see my even earlier link, useful figures from your router would be:

Attenuation
Sync (this is the connection speed or my say bandwidth or similar)
SNR - your router might call this 'noise margin' or something similar.


Failing that just post all the statistics you can find from your router so we can try to make some sense of things!


NB. I'm suggesting this to see how 'healthy' your adsl line is, but as I mentioned at the start I'm no games expert so you could well have other issues.

I take it your broadband/adsl connection is performing perfectly?
i.e. No drop outs or hangs when surfing.
Your router may also show your 'uptime' which would be good to see.

If you view your routers 'event log' it may also have some useful information if there are issues around the time you lose your games connection.


[s]Hmmm...[/s]
Fri 04/09/09 at 08:31
Regular
"THFC"
Posts: 4,488
any suggestions? getting desperate now lol
Thu 03/09/09 at 10:39
Regular
"THFC"
Posts: 4,488
well i run an ethernet cable from the router to the Xbox, so i fail to see why the connection should break.

I got the cable to try fix getting bad connection, so i have a 10m grey cable run across the house lol
Thu 03/09/09 at 10:14
Staff Moderator
"Freeola Ltd"
Posts: 3,299
I get kicked off Resistance 2 a lot it seems (especially one where I was on to break the experience record, was on around 50k exp and was only halfway through the map)

I know my connection has issues though. And my wireless being a 10th of a wired connection doesn't help.

Can you somehow manage to get a wired connection mate? Seems that my wired connection on the old 360 Live dropped out half as much as the wireless PS3 (although so many differences there its hardly conclusive evidence)
Thu 03/09/09 at 09:41
Regular
"THFC"
Posts: 4,488
It is a 3com one - not at home at the moment so thats all i can give you lol.

I know im a pain being so technically dense, but if anyone can suggest ways to fix it is much appreciated.

Like i said i got on the router settings but had no idea what would be wrong / right while in there lol
Thu 03/09/09 at 09:20
Staff Moderator
"Show Me Your Moves"
Posts: 2,255
What router do you have Emmie? Maybe we will be able to find these settings for you.
Thu 03/09/09 at 08:39
Regular
"THFC"
Posts: 4,488
Anyone able to offer any more help on this - like i said i can now get on the router details when at home but aint sure what i need to look for or do???

Keep getting kicked and running out of options lol
Tue 01/09/09 at 17:52
Regular
"THFC"
Posts: 4,488
well i still got kicked out of a game in COD for the same reason. But it is not happening as often. Still really dont know what could cause it, the internet must cut out for like a second.

I will try get my details for people to see on here, but what in particular do i need and how do i get it (treat me as an idiot)

EDIT:
I can get on to my router now and can see lots of stuff that means nothing to me lol, thanks to Hmmm and the link earlier posted.

But which details will you need to try find an issue?? Cant find sync and that

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