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"Throughput questions"

Hi,

I have done several speedtests since midday today and I have not got over 2.6mb/s.

My last results a minute ago from bt speed tester were:

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 13789 kbps(DOWN-STREAM), 1152 kbps(UP-STREAM)
IP profile for your line is - 11000 kbps
Actual IP throughput achieved during the test was - 1586 kbps

My current router stats are:

IP 11000k
Data Rate: 13790 1153
Noise M 12 5
Ooutput Power 125 203
Att 37 14

I appreciate ALT kicks in sometimes, but this looks like a fault.

Are there any server issues currently?

Neil

If your IP Profile keeps changing then it's not all down to any WBC issues. This means your sync (connection speed) is changing.

It must be terrible to ONLY run around 9000kbps :¬P







[s]Hmmm...[/s]

Tempting fate...

It appears to have settled down over the last 48 hours or so, but I still only get about 9Mbps. My highest has been nearer 13 with an IP of 14000, but that didnt last long.

I noticed that I fell off the net 'completely', twice, for a matter of minutes last night. I had sync, but no line for 10 minutes each hit.

I'm monitoring performance closely and regularly.

N.

Neilj99 did you ever get any where with this???









[s]Hmmm...[/s]

There's no need to thank me for my reply :¬P


If the ALT is off with your throughput/profile it looks like (to me!) you have a problem with WBC...

Hopefully Freeola will be along to help soon.





[s]Hmmm...[/s]

It appears to have cleared over the weekend, but I shall closely monitor performance this week.

N.

EDIT: I spoke too soon...

My IP has dropped to 9000k and the spped test just taken was:

Your DSL connection rate: 11309 kbps(DOWN-STREAM), 1101 kbps(UP-STREAM)
IP profile for your line is - 9000 kbps
Actual IP throughput achieved during the test was - 1197 kbps

Columbo was 52%
ALT off

Wow - "IP Profile 10000" I can only dream of that on my line - it looks like a typo :¬)

Some of the nodes are still pretty busy since capacity issues/questions were raised in a similar post the other week.

BUT I also see some other providers are suffering with BT's WBC product that you are using. There do seem to be issues with WBC for some users so I wonder if this is hurting you more than the ALT?

If you perform a speed test after checking the ALT is NOT active what do your results look like?



[s]Hmmm...[/s]

I am interested in any progress that Freeola are having with increasing capacity on Columbo.

My daytime throughput all this week has been 1Mbps or below, including now.

My speed does increase late at night, but this is of little use when I am just about to sleep.

I would provide BT Speedtester results but as per usual, it is malfunctioning, and then barring further use for 3 hours. However, my latest speedtest.net results show downloads at 0.65Mbps and uploads at 0.94.

My IP is currently 10000k.

It will soon be the case where I have no choice but to revoke payment agreements with you if this continues.

I simply am not prepared to pay £24+ per month for a 1Mbps connection.

N.

Eccles:

Same again today.

Please look at ticket 151024 for details.

Thanks.

I did further tests throughout the afternoon (just got home), and the speed recovered from approximately 5pm, it was continuously that slow for the entire time period from approx 12pm to 5pm.

Thanks,

Neil

No server or network issues that we are aware of. ALT is not on for the node you are connected to and the virtual paths for you exchange are showing as ok.
If you could run a few speed tests over the next couple of days and they all show similar poor results then that would suggest that there is a problem somewhere.
If the throughput is 1.5Mbps all the time then that suggests that you have a RADIUS profile issue. Drop us a ticket with you speed test results if things don't improve and support can have a look at this for you.