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"The Pinnacle of Poor Customer Service"

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Mon 03/06/02 at 13:40
Regular
Posts: 787
Microsoft, who else.

Here is an exerpt of my telephone conversation with them earlier:

Me > Hi, I'm just calling to check progress of my reward pack

Them > Serial Number Please

* Messed around getting serial number *

Me > Tell them serial number

Them > How long has it been?

Me > A month now

Them > Well it's not on the system yet

Me > What does that mean?

Them > It means your order hasn't been processed yet

Me > Hung up

Now, to me, that is terrible. I understand that there is a 'two week' backlog, but not even putting an order on the system after a month is just disgraceful. This means, after calling back, that it will take (minimum) another 3 weeks. So overall, I will have been waiting the best part of two months (minimum) to get the big thankyou from Microsoft. Thanks a lot.
There have been no replies to this thread yet.
Mon 03/06/02 at 13:40
Posts: 0
Microsoft, who else.

Here is an exerpt of my telephone conversation with them earlier:

Me > Hi, I'm just calling to check progress of my reward pack

Them > Serial Number Please

* Messed around getting serial number *

Me > Tell them serial number

Them > How long has it been?

Me > A month now

Them > Well it's not on the system yet

Me > What does that mean?

Them > It means your order hasn't been processed yet

Me > Hung up

Now, to me, that is terrible. I understand that there is a 'two week' backlog, but not even putting an order on the system after a month is just disgraceful. This means, after calling back, that it will take (minimum) another 3 weeks. So overall, I will have been waiting the best part of two months (minimum) to get the big thankyou from Microsoft. Thanks a lot.

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