Viewing Thread:
"Unresolved email issues"

Q : How long does it take freeola to resolve email issues?

Only asking because its a week since i logged the issue on the contact me site and no one has bothered to respond

Eccles wrote:
I can't promise anything but I'm sure this will be looked at as soon as the server issue is resolved.
If you are using your own domain and E-mail Freedom then you could move across to our EmailPro platform. Send us a ticket if this is the case and more info can be provided.

I'm not using my own domain but I'm glad to know that Freeola will be considering the gesture of goodwill for all customers affected by the outage - so the reply was appreciated.

I can't promise anything but I'm sure this will be looked at as soon as the server issue is resolved.
If you are using your own domain and E-mail Freedom then you could move across to our EmailPro platform. Send us a ticket if this is the case and more info can be provided.

I honestly hope Freeola is considering a gesture of goodwill to all customers who aren't receiving the service they're paying for.

Sure, things go wrong and that's just life but I don't think that customers should have to pay for a service they're not receiving or for a fault not of their doing.

OK, thanks again Eccles.

[s]Hmmm...[/s]

We're not sure yet Hmmm... Some new mail will be held on the mx servers but for now new mail will be being rejected and old mail will hopefully be intact. Monitoring has just picked up the new server coming online (pingable) but it may be up and down for a while yet.

Thanks for the updates.

Are you happy that any mail within the system won't be lost?

Merry Xmas,
[s]Hmmm...[/s]







Looking on the bright side the spam situation is great ;¬)

We've updated the network status page again. Unfortunately it has turned into hardware failure, meaning a new server is having to be prepped as I type this. Not what anyone wants over the Christmas holiday.

Unfortunately at this stage we do not have a confirmed time for resolution, it is currently under investigation and service will of course be restored as soon as possible. An engineer is currently on site investigating the issue.

Any updates on this can be found on our network status page.

Hi, I am not receiving any emails since yesterday I noticed that your fault system has identified that this is an issue with all free email but when will it be fixed, this is my main email account?

Thanks for your help

Thanks Eccles anyway ... not really had a lot of time to sit and monitor internet connections recently ;¬)