The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Its back! the dreaded internet dropping out again, is it just me? or are other affected?
Page:
Thanks for the neighbours info. Their sync rate drops are virtually identical to yours so the problem has to be from the pole to the exchange somewhere. I will pass this info onto the person who is dealing with your fault in support and they may be able to get this passed on to BT.
Yeah we share the same pole its in my garden, you could suggest that to them and see what they say?
Today download speeds range between 4.6 and 3.9 and upload at 320 and 356 and still showing as 4.5 max on the BT web site its a bummer when things do not go to plan
Kev
Today download speeds range between 4.6 and 3.9 and upload at 320 and 356 and still showing as 4.5 max on the BT web site its a bummer when things do not go to plan
Kev
Does your line and your neighbours line run to the same pole on your street? If they do then I'd say it's pretty likely that the problem is between the pole and your house and more likely to be the connection at the pole as it also seems to have knocked you neighbours connection down a bit. But then I'm not BT.
Our records show your last sync rate as being 7392, which would put you on a 6500kbps profile. The exchange hasn't picked up on profile change since.
Hopefully BT will be able to come up with something.
Our records show your last sync rate as being 7392, which would put you on a 6500kbps profile. The exchange hasn't picked up on profile change since.
Hopefully BT will be able to come up with something.
Well speeds are rubbish and if I go to BT web site and check my available speed its now reporting that the max speed on my line is 4.5 meg! even though I can see the exchange from my house, next door also on Freeola broadband her line can take 7.5 meg! both our lines used to say 8meg.
Speed test on my line are up and down like a yo yo varying from 1.2 to just over 5 but usually between 2 and 3 some things not right here and I know that freeola are on the case as I phoned to update them
Kev
Speed test on my line are up and down like a yo yo varying from 1.2 to just over 5 but usually between 2 and 3 some things not right here and I know that freeola are on the case as I phoned to update them
Kev
It does all seem to depend mostly on the 'quality' of your line. For all you lucky people on a maximum sync any half decent router should work fine!
Some of you are so close to your exchange a bit or wet string would work...
It's only if your line is long and/or poor quality that problems seem to surface.
As I said earlier and from my own experience:
I appreciate it's not all lines and exchanges (types of DSLAM) that are having compatibility issues, but personally I wouldn't take the gamble with an AR7.
Search Freeola Chat
Some of you are so close to your exchange a bit or wet string would work...
It's only if your line is long and/or poor quality that problems seem to surface.
As I said earlier and from my own experience:
I appreciate it's not all lines and exchanges (types of DSLAM) that are having compatibility issues, but personally I wouldn't take the gamble with an AR7.
Search Freeola Chat
Ok my router, the P-2602HWL-D1A does use the AR7 chipset but I've had no problems with it. But then my line stats are:
noise margin upstream: 11 db
output power downstream: 19 db
attenuation upstream: 12 db
and I've been synced at 8128 kbps / 832 kbps ever since I've had broadband in my house.
It seems from comments here that this may be being blown out of proportion.
We had a problem a few months ago with many users being disconnected at 5am every morning and we seemed to have narrowed it down to a similar list of routers, yet this seems to have been fixed by the network operator and BT, so were the routers at fault?
noise margin upstream: 11 db
output power downstream: 19 db
attenuation upstream: 12 db
and I've been synced at 8128 kbps / 832 kbps ever since I've had broadband in my house.
It seems from comments here that this may be being blown out of proportion.
We had a problem a few months ago with many users being disconnected at 5am every morning and we seemed to have narrowed it down to a similar list of routers, yet this seems to have been fixed by the network operator and BT, so were the routers at fault?
Yeah I can name a few exceptions.
Kev
Kev
Hmmm... wrote:
> Hi Eccles,
> Here's an idea for a service Freeola could offer...
>
> For people like Digi that are having line issues it would be
> great if you could supply 'loan' routers using a couple of
> different chipsets to see if the fault changes.
We have done this in the past on an individual basis, especially if the customer concerned had purchased the router from us previously, though it is more common for us to offer a ADSL modem to test out the connection as the postage costs for routers going through the post in both directions would usually work out more than the cost of a modem.
To be honest I would say faulty microfilters and poor extension wiring are more often the cause of issues than modems, though there have been a few exceptions to this.
> Hi Eccles,
> Here's an idea for a service Freeola could offer...
>
> For people like Digi that are having line issues it would be
> great if you could supply 'loan' routers using a couple of
> different chipsets to see if the fault changes.
We have done this in the past on an individual basis, especially if the customer concerned had purchased the router from us previously, though it is more common for us to offer a ADSL modem to test out the connection as the postage costs for routers going through the post in both directions would usually work out more than the cost of a modem.
To be honest I would say faulty microfilters and poor extension wiring are more often the cause of issues than modems, though there have been a few exceptions to this.
Good Idea, but I must add at this point that Freeola Customer Service have been brilliant with me on this issue, they have called me up now several times to see how the issue is developing and have been really supportive. BT it would appear have been less than helpfull with Freeola on this one claiming that th line is fine, and that they could send an engineer to my house but if they find no fault then ME gets billed £188.00 I think thats a huge bit steep, but thats BT not Freeola, but am all for trying out modem routers
Kev
Kev
Hi Eccles,
Here's an idea for a service Freeola could offer...
For people like Digi that are having line issues it would be great if you could supply 'loan' routers using a couple of different chipsets to see if the fault changes.
It took me (a LOT) of reading and the cost of three routers before I found the right match for my line/DSLAM.
As Freeola already sell routers with different chipsets in, it would be good customer service if they could provide routers just for testing purposes on a short term loan. With perhaps the customer having to pick up the postage and the option to buy if the problem is fixed?
Obviously you would only have to do it for certain cases when normal adsl trouble shooting has failed - but I can see it being a useful selling point and put Freeola Customer Service in a good light...
Search Freeola Chat
Here's an idea for a service Freeola could offer...
For people like Digi that are having line issues it would be great if you could supply 'loan' routers using a couple of different chipsets to see if the fault changes.
It took me (a LOT) of reading and the cost of three routers before I found the right match for my line/DSLAM.
As Freeola already sell routers with different chipsets in, it would be good customer service if they could provide routers just for testing purposes on a short term loan. With perhaps the customer having to pick up the postage and the option to buy if the problem is fixed?
Obviously you would only have to do it for certain cases when normal adsl trouble shooting has failed - but I can see it being a useful selling point and put Freeola Customer Service in a good light...
Search Freeola Chat
Page: