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"spam, spam eggs and spam"

I have really been inundated with, you've guessed it - spam over the last few days. all kinds including ones with viruses attached. to various freeola email addresses. can't think why it's suddenly happening. anyone else experiencing a similar glut?

dean5 wrote:
...an EmailPro email address that was recently upgraded from the standard email service.


FYI this domain was actually upgraded in June 2011! :¬)

[s]Hmmm...[/s]

:¬)

I think that was a different issue DL. There was a server upgrade on one of the servers which looked to cause a problem on your account where many of your messages were delivered again.

This issue is more to do with forwarding from a Freeola non-EmailPro email address to an EmailPro email address that was recently upgraded from the standard email service.

dean5 wrote:
Well it is something our systems team are looking into so this problem should be resolved in the near future. In the mean time, I would advise contacting us via a support ticket when upgrading so that we can prevent the same problem recurring.

So the plot thickens ... it was 'legacy' problems then that caused this:

Triplicate DD Email

and not a server upgrade per se ;¬)

Thanks - will do.











[s]Hmmm...[/s]

Well it is something our systems team are looking into so this problem should be resolved in the near future. In the mean time, I would advise contacting us via a support ticket when upgrading so that we can prevent the same problem recurring.

Thanks Dean.

If anyone from Freeola can say if action was taken against the spam or not it would be useful. Then next time people will know whether to report it to you or not.

Re. Forwarding and EmailPro - As I mentioned it will be new EmailPro accounts (not mine) that I was concerned about. Forwarding from other Freeola accounts would be put in place soon after upgrading...

[s]Hmmm...[/s]

I've not been advised of what action was taken with regards to the reduction in spam messages, so unfortunately I can't provide more information about this. I would expect that either the filter adapted, or a manual block was put in place.

The legacy records are left on the server after upgrading for contingency (forwards messages received to the EmailPro service) while the DNS is updating, then are removed later when housekeeping is run. If forwarding is set up from a standard address to an EmailPro address (that was upgraded from standard email) between these times, the legacy records can cause this problem.

As your EmailPro domain name has had the legacy records removed from the standard email service, any further forwarding to this address shouldn't have this problem.

Thanks Dean,
My ticket said something along those lines.

Worth noting that when email forwarding was in place the emails all went to a 'black hole' never to appear. I'm possibly going to move some other people to EmailPro - I trust this 'legacy records' issue has been plugged for new migrations now?


As I mentioned over the weekend my spam situation is now fine on standard email accounts after last weeks excitement :¬)
It would be good to know if this return to normal service was down to Freeola taking action or just because the spammers providers caught up with them?

[s]Hmmm...[/s]

There may have still been some legacy records for your EmailPro domain on the standard email servers. This would have meant that any emails that were being forwarded by the standard service, where it checks to see if an address exists internally first, would have been directed to the legacy account.