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"Broadband Speed Question"

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Tue 17/04/12 at 09:22
Regular
"I like turtles"
Posts: 5,368
A few of my neighbours reckon that their broadband speed has noticeably increased since some recent work was apparently carried out on our exchange. I am not experiencing any increase at all although when I do the 'what speed should I get' tests on other ISP's sites I'm getting results such as:

''The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.

Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb) ''

Mine is currently around 5.5-6.5 Mbs

I am connected to this exchange.

Are these estimated figures wide of the mark? If not will I be able to access these proposed speeds on the 2 Freeola connections I have on this exchange anytime soon?

Thanks.
Mon 30/07/12 at 22:09
Regular
"Feather edged ..."
Posts: 8,536
But how long was Tom Daley/Olympics being streamed for?

And for how long have both your connections been down?

Do the two correlate?
Mon 30/07/12 at 21:57
Regular
"I like turtles"
Posts: 5,368
Ahhh!!! never thought about the Olympics! My speeds back up to 6.8 Mbs which is a bit more respectable.

Cheers for that Hmmm.
Mon 30/07/12 at 18:13
Moderator
"Are you sure?"
Posts: 5,000
pete_21 wrote:
Don't know what might have caused this?


I think it might be the Olympics! :¬)

Check your 21CN Node Status here - it's cooled off now, but I think too many people were trying to stream Tom Daley in the diving!

My 20CN Faraday node couldn't cope but things are fine now the usage has gone down.


[s]Hmmm...[/s]
Mon 30/07/12 at 16:39
Regular
"I like turtles"
Posts: 5,368
Both of my connections are really slow today.

Download speedachieved during the test was - 3.72 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 10.16 Mbps

Don't know what might have caused this?
Thu 26/07/12 at 18:10
Regular
"I like turtles"
Posts: 5,368
Thanks for the response Dean.

My connection actually seems a bit faster today and I notice that my IP profile seems to be raising (now reading 9.81 Mbs). Does this increase automatically as the new connection settles down then? I'll leave it a week or so and see how it is before bothering you guys unnecessarily. If I can get something around the speed of my current IP profile I'll be happy.
Thu 26/07/12 at 16:20
Staff Moderator
"Mr Dean"
Posts: 170
Checking on the data we currently have available here, your lines look to be functioning as expected. Sometimes however, this can be out of date, and doesn't always give the full picture.

If your speeds are not as expected, I would advise running a BT speed test from http://speedtester.bt.com and raising a support ticket with the results. This should give us a much better picture of what's going on.

The main statistics that this test feeds back are:

Downstream rate: The maximum rate negotiated between your router and the exchange.

IP Profile: An additional system in place that can limit your connection speed if your line becomes unstable. This can in turn allow you to still access the Internet (be it at a slower rate) when there a problem with line stability.

Throughput: The download rate achieved.
Thu 26/07/12 at 09:39
Regular
"I like turtles"
Posts: 5,368
Thanks Hmmm, I'll leave it run for a week or so and if there's no improvement I'll try and get the relevant info. If not I suppose I could raise a ticket? I have 2 connections on the same exchange and both giving same speeds so there might not be anything actually broken?
Thu 26/07/12 at 08:22
Moderator
"Are you sure?"
Posts: 5,000
Hi Pete,
As your previous ADSL connection was so good I would be expecting more on ADSL2+.

To be able to judge what the line(s) is capable of we need to see the attenuation, SNR and current sync(connection) speeds.

[s]Hmmm...[/s]
Wed 25/07/12 at 18:18
Regular
"I like turtles"
Posts: 5,368
ADSL2+ up and running, it's slightly faster that I was experiencing on ADSL but I'm not seeing a massive improvement so far (about 1 - 1.5Mbs increase).

Current BT Speedtester results:

''Download speedachieved during the test was - 7.79 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 8.6 Mbps''

I'm getting similar results on both of my connections (both changed over this week, same exchange). Are these acceptable results or should I be getting faster speeds than this? I notice my IP profile is currently being shown as 8.6 Mbs, don't if this may increase over time?

I'm not complaining BTW, connection is still pretty good for my needs.
Wed 18/07/12 at 15:17
Regular
"Feather edged ..."
Posts: 8,536
UPDATE:

All's well. Router seems very happy and general connection has been reliable ... online gaming has yet to be tested but should manage that this evening (except I've just heard a roll of thunder ... maybe I shouldn't have said that!!) :¬(

One thing that has been obvious, is that the LAN port light on the router now shows red when the PC is switched off. This always showed green before!

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