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Hi Freeola,
Obviously I'm aware of the current email service status that you have posted.
One of my contacts has just let me know that when writing to me yesterday they initially received a warning message last night to say that the email was still waiting to be delivered after 4 hours - and no action was required.
Then this morning they had another message saying that the message could not be delivered!?
They re-sent their email again around 7.30am and it's recently arrived.
Thought it was worth a mention. Does that mean that some emails have been 'bounced'?
Obviously I'm aware of the current email service status that you have posted.
One of my contacts has just let me know that when writing to me yesterday they initially received a warning message last night to say that the email was still waiting to be delivered after 4 hours - and no action was required.
Then this morning they had another message saying that the message could not be delivered!?
They re-sent their email again around 7.30am and it's recently arrived.
Thought it was worth a mention. Does that mean that some emails have been 'bounced'?
[s]Hmmm...[/s] Page:
Is it true that Freeola are opening a dedicated support centre just to deal with all of Hmmm...'s queries/feedback? :)
Oh i see. Thought it read a bit wrong. Anywho...I'll pass the comments on.
Warhunt wrote:
> Constructive ideas. I will steal them and pass them on as my
> own.....haha.
>
> Anyway why do you say it will teach people not to visit the
> forums? :S
Only because if they were visiting this forum they would be aware of issues even if when the closed issues drop off the Status page...
EDIT: 'teach them' as in "that'll teach them", serve them right!
> Constructive ideas. I will steal them and pass them on as my
> own.....haha.
>
> Anyway why do you say it will teach people not to visit the
> forums? :S
Only because if they were visiting this forum they would be aware of issues even if when the closed issues drop off the Status page...
EDIT: 'teach them' as in "that'll teach them", serve them right!
[s]Hmmm...[/s]
Constructive ideas. I will steal them and pass them on as my own.....haha.
Anyway why do you say it will teach people not to visit the forums? :S
Anyway why do you say it will teach people not to visit the forums? :S
Thanks again.
I'm guessing other customers will also be having some email queries over the next few days as they work things out.
It's obviously not easy knowing what you've actually missed until someone shouts!
I'm ok as I always read your Status page but perhaps others would appreciate some sort of service message once the closed one drops off? Just a thought...
Oh well - It'll teach them not to visit the forums!
...Just checked the Status page and I can only see one small link to the forums at the very bottom of the page. Perhaps it would be worthwhile adding a link directly to this 'Freeola Service Forum' in the left-hand navigation to both help people out and increase your forum userbase?
I'm guessing other customers will also be having some email queries over the next few days as they work things out.
It's obviously not easy knowing what you've actually missed until someone shouts!
I'm ok as I always read your Status page but perhaps others would appreciate some sort of service message once the closed one drops off? Just a thought...
Oh well - It'll teach them not to visit the forums!
...Just checked the Status page and I can only see one small link to the forums at the very bottom of the page. Perhaps it would be worthwhile adding a link directly to this 'Freeola Service Forum' in the left-hand navigation to both help people out and increase your forum userbase?
[s]Hmmm...[/s]
So I wasn't far off ;)
Anyway Eccles is more technically apt then I am so I can only agree with what he says :D
Anyway Eccles is more technically apt then I am so I can only agree with what he says :D
In theory Hmmm if the sending server is configured correctly then mail shouldn't be lost, as if the sending server couldn't reach 1 MX server if should then try the next. If they all fail to respond then the sending server should effectively queue the mail and retry sending it at increasing intervals (normally up to 24 hours). However, not all mail servers are configured like this and it could be a case of the sending server giving up after just a short period of time, in which case it will lose the mail.
As far as I'm aware all our MX server were unavailable for only a short period of time (less the 2 hours I think) and each MX server was definitely down for a period of time while it was moved, so some badly behaved mail server may have given up in that time.
As far as I'm aware all our MX server were unavailable for only a short period of time (less the 2 hours I think) and each MX server was definitely down for a period of time while it was moved, so some badly behaved mail server may have given up in that time.
Seems Eccles is getting information that we are not :S I'll go have a chat with him.
Warhunt wrote:
> The message is correct as the issue is not still ongoing.
Arh - I read Eccles post to infer there may still be a backlog.
Guess that means I have lost emails then if you are saying everything is back to normal! :¬(
> The message is correct as the issue is not still ongoing.
Arh - I read Eccles post to infer there may still be a backlog.
Guess that means I have lost emails then if you are saying everything is back to normal! :¬(
[s]Hmmm...[/s]
The message is correct as the issue is not still ongoing. As far as we have been told the queues should be clear.
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