Viewing Thread:
"Webserver 7 unavailable."

Hello - Webserver 7 (normal hosting) is currently unavailable to HTTP and FTP.

Please let me know if you need a Support Ticket raised.




Thanks in advance...




[s]Hmmm...[/s]

Sigh why always me lol :(

Me and Moto were chasing this like every 30 minutes on Monday, but was a lot bigger than we could possibly know at the time.

I know Butch is doing your ticket Hmmm.... so fear not, it will be resolved by him shortly! (Confidence)

ButchML wrote:
> Fairly certain we have now found a resolution to the sites that
> are still not working, all pages that have successfully been
> uploaded should be up-and-running again within 30-45 minutes.


Just to update you - the situation above hasn't changed for me.


NB. I have 'CGI' fixed for one site, I've replied to your ticket with my other accounts that also need correcting.



Thanks.
[s]Hmmm...[/s]

We believe we have found the cause of the CGI issue. If you could please send in a Support Request with details of your domain name I will attempt to push through this fix for you.

still no luck with perl/cgi, im getting 404's any updates would be appreicated.

Thanks for the updates ButchML.










[s]Hmmm...[/s]

Hmmm... wrote:
> Morning.
> I was just updating this when a reply to my CGI ticket [153234]
> also came in. I've replied to that.
>
> I notice all the working servers have a reference within htdocs
> to cgi-shl but none of my broken server 7 site have it - could
> this be part of my CGI problem?
>
>
> EDIT: Just seen your reply ButchML.
> One of my sites hasn't recovered (403's) via ticket I was told
> to move it to another server yesterday - shall I wait while you
> investigate further???

Fairly certain we have now found a resolution to the sites that are still not working, all pages that have successfully been uploaded should be up-and-running again within 30-45 minutes. There should be no need to change servers for your site as advised yesterday.

I can see your CGI ticket now and will use that as an example for whatever checks need to take place.

Morning.
I was just updating this when a reply to my CGI ticket [153234] also came in. I've replied to that.

I notice all the working servers have a reference within htdocs to cgi-shl but none of my broken server 7 site have it - could this be part of my CGI problem?


EDIT: Just seen your reply ButhML.
One of my sites hasn't recovered (403's) via ticket I was told to move it to another server yesterday - shall I wait while you investigate further???





[s]Hmmm...[/s]

It has come to our attention that some sites on web7 are still not displaying correctly even after being re-uploaded, this is being investigated as we speak.

No other reports of CGI issues on that server yet though, however I (or someone I nab hold of) will give that a look into also.


p.s. Warhunt, whilst back at work today, will be kept away from the server :) Besides, he has other things to busy himself with!

...could you also check out the CGI directory on my hmmm.ip3.co.uk site?

I've just tried uploading a lost script and it doesn't seem to be working (the cgi-shl directory) normally.

Thanks again. Let me know if you need more details.


EDIT: Just tried FTPing a CGI script to one on my lost 'paid for' sites and also get a 404 failure for files in the cgi-bin.

So either I've completely lost the plot (quite possible at this stage!!!) or there is still an outstanding issue.





PS. Please don't leave Warhunt on his own again! ;¬)





[s]Hmmm...[/s]

Hi - it looks like I had 7 sites on webserver 7.

All seem to be 'coming back' ok after restoring the files, but one.

I've raised Ticket 153229 could someone please reply to that when you have a chance to let me know what I'm missing?

I'm receiving a 403 error even though an index page does exist.

Thanks.




[s]Hmmm...[/s]