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Seeing as nobody ever checks this forum anyway to get feedback from the customers, I doubt they'll ever see this...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
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Valentino Rossi wrote:
> What do you mean ? other users in my area could slow down my
> connection ?
They can on ADSL and Cable. No difference there...
> What do you mean ? other users in my area could slow down my
> connection ?
They can on ADSL and Cable. No difference there...
Captain Scarlet wrote:
, I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
What do you mean ? other users in my area could slow down my connection ?
, I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
What do you mean ? other users in my area could slow down my connection ?
ntl software is annoying and useless, when you get through to technichal support (usualy 40 minutes wait) they can be useful, but had a lot of problems recently when tv and net was out for nearly an entire day, I'm glad I'm on ADSL, I don't have to worry about bandwidth issues from the local exchange like i would from a cabel exchange
Valentino Rossi wrote:
> phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
>
> NTL have their blips but generally my service is very good and I'm
> told that a steady 31kb/s is good for a guaranteed 150k line so I'm
> happy enough.
Valentino Rossi wrote:
> phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
>
> NTL have their blips but generally my service is very good and I'm
> told that a steady 31kb/s is good for a guaranteed 150k line so I'm
> happy enough.
phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
NTL have their blips but generally my service is very good and I'm told that a steady 31kb/s is good for a guaranteed 150k line so I'm happy enough.
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
NTL have their blips but generally my service is very good and I'm told that a steady 31kb/s is good for a guaranteed 150k line so I'm happy enough.
phi11ip wrote:
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
I have NTL at home too - because when I got it, ADSL wasn't available where I live. You don't even want to get me started on what a horrendous time I had with them! It took three months to get it installed, with numerous visits and cancellations from engineers; even a totally unneccessary hole being dug in the road which was never used! I had to call their customer support line to get activated - because apparently their activation process doesn't support IE 6 (what rubbish)... I was holding for an hour before being answered. Every time I called about installation problems it was at least a 20-30 minute wait too. I hate them for their total lack of service and competance; I only stick with them because i) they're cheap for the speed ii) I have a 12 month contract iii) Once it's all working, it doesn't really go wrong.
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
I have NTL at home too - because when I got it, ADSL wasn't available where I live. You don't even want to get me started on what a horrendous time I had with them! It took three months to get it installed, with numerous visits and cancellations from engineers; even a totally unneccessary hole being dug in the road which was never used! I had to call their customer support line to get activated - because apparently their activation process doesn't support IE 6 (what rubbish)... I was holding for an hour before being answered. Every time I called about installation problems it was at least a 20-30 minute wait too. I hate them for their total lack of service and competance; I only stick with them because i) they're cheap for the speed ii) I have a 12 month contract iii) Once it's all working, it doesn't really go wrong.
I think I might just agree there. Oneandone do suck monkey balls.
Sorry did I hear someone say 0neand0ne.co.uk
I will now point and Laugh at the n00b for even advertising that discusting service which nicked 5 of my domain names because they sucked
I will now point and Laugh at the n00b for even advertising that discusting service which nicked 5 of my domain names because they sucked
NTL's dialup service is actually shockingly good.
Torquay United! wrote:
> The personal hosting package is further away but work is being done
> on this all the time.
Ah, good.
That's the first that's been said about it though.
I didn't expect you to be sitting around drinking coffee all day. Of course you'll be doing something, it's just that suggestions have been completely ignored in the past...
Similar topics to this have been made and left unanswered. Now that people actualy know what's going to come in the future, it may change their view..
And, what's wrong with NTLs service? I've had no problems. My modem broke and was replaced within 2 days and I always get through straight away.
> The personal hosting package is further away but work is being done
> on this all the time.
Ah, good.
That's the first that's been said about it though.
I didn't expect you to be sitting around drinking coffee all day. Of course you'll be doing something, it's just that suggestions have been completely ignored in the past...
Similar topics to this have been made and left unanswered. Now that people actualy know what's going to come in the future, it may change their view..
And, what's wrong with NTLs service? I've had no problems. My modem broke and was replaced within 2 days and I always get through straight away.
Phi11ip,
Do you honestly think we've launched our Freeola service and then sit back and watch the money roll in?
Do you honestly think that we've not been working on an Anytime package or personal hosting service free of the dial-up connection? No, we've just sat around drinking cups of tea for the last few years.
Freeola Anytime almost certainly will launch within a month, see http://www.freeola.com/anytime
The personal hosting package is further away but work is being done on this all the time.
Also, some important development regarding multiple accounts on the same Freeola user name with the ability to use different web space directories has been completed and will be introduced soon, free of charge.
One thing you need to know about Freeola's philosophy:
We'll launch services when the time is right for us to launch a product we can support and be proud of. That means that it has to generate a return to pay for our in-house support team. NTL may decide to release 10 Mbit connections for £2.50 a year but the fact is, they are constantly losing money, their customer service is hideous and after a while the price always creeps up. Oh, and don't forget the minimum terms.
Never underestimate the value of watching all of our competitors rush out to release the latest fad, only for 80% of them to mess it up in some way.
Danny
Do you honestly think we've launched our Freeola service and then sit back and watch the money roll in?
Do you honestly think that we've not been working on an Anytime package or personal hosting service free of the dial-up connection? No, we've just sat around drinking cups of tea for the last few years.
Freeola Anytime almost certainly will launch within a month, see http://www.freeola.com/anytime
The personal hosting package is further away but work is being done on this all the time.
Also, some important development regarding multiple accounts on the same Freeola user name with the ability to use different web space directories has been completed and will be introduced soon, free of charge.
One thing you need to know about Freeola's philosophy:
We'll launch services when the time is right for us to launch a product we can support and be proud of. That means that it has to generate a return to pay for our in-house support team. NTL may decide to release 10 Mbit connections for £2.50 a year but the fact is, they are constantly losing money, their customer service is hideous and after a while the price always creeps up. Oh, and don't forget the minimum terms.
Never underestimate the value of watching all of our competitors rush out to release the latest fad, only for 80% of them to mess it up in some way.
Danny
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