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Seeing as nobody ever checks this forum anyway to get feedback from the customers, I doubt they'll ever see this...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
Page:
Captain Scarlet wrote:
> DNS will take up to 3 days to update on all ISP's DNS Servers
I know that.
It hadn't been updated into the whois database though. I'm gonna give them a ring now, it still hasn;t changed. Just to make sure that it's gonna be done...
> DNS will take up to 3 days to update on all ISP's DNS Servers
I know that.
It hadn't been updated into the whois database though. I'm gonna give them a ring now, it still hasn;t changed. Just to make sure that it's gonna be done...
NTL suck badly, my neighbour went for their tv/broadband package...that was two months ago. He has two holes - one in the front garden and the other on the drive outside - but no tv and no broadband. I'm just on normal broadband through the phone lines.
I think we have to bear in mind that with any company different people will get different kinds of service, and you only tend to hear about the bad service. Go on some forums and they'll swear blind that my ISP, Tiscali, is the worst broadband ISP ever, but I've had no problems with them at all in a year, and the service is always working as it should, and as far as I know, always fast.
I think we have to bear in mind that with any company different people will get different kinds of service, and you only tend to hear about the bad service. Go on some forums and they'll swear blind that my ISP, Tiscali, is the worst broadband ISP ever, but I've had no problems with them at all in a year, and the service is always working as it should, and as far as I know, always fast.
NTL suck badly, my neighbour went for their tv/broadband package...that was two months ago. He has two holes - one in the front garden and the other on the drive outside - but no tv and no broadband. I'm just on normal broadband through the phone lines.
I think we have to bear in mind that with any company different people will get different kinds of service, and you only tend to hear about the bad service. Go on some forums and they'll swear blind that my ISP, Tiscali, is the worst broadband ISP ever, but I've had no problems with them at all in a year, and the service is always working as it should, and as far as I know, always fast.
I think we have to bear in mind that with any company different people will get different kinds of service, and you only tend to hear about the bad service. Go on some forums and they'll swear blind that my ISP, Tiscali, is the worst broadband ISP ever, but I've had no problems with them at all in a year, and the service is always working as it should, and as far as I know, always fast.
Captain Scarlet wrote:
> Valentino Rossi wrote:
> Captain Scarlet wrote:
> , I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
>
> What do you mean ? other users in my area could slow down my
> connection ?
> hit it in one
I've never noticed the problem but live in a Lane and am the only person under 50 so don't think anyone else has BB :)
> Valentino Rossi wrote:
> Captain Scarlet wrote:
> , I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
>
> What do you mean ? other users in my area could slow down my
> connection ?
> hit it in one
I've never noticed the problem but live in a Lane and am the only person under 50 so don't think anyone else has BB :)
DNS will take up to 3 days to update on all ISP's DNS Servers
Valentino Rossi wrote:
> Captain Scarlet wrote:
> , I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
>
> What do you mean ? other users in my area could slow down my
> connection ?
hit it in one
> Captain Scarlet wrote:
> , I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
>
> What do you mean ? other users in my area could slow down my
> connection ?
hit it in one
phi11ip wrote:
> Quick question.
>
> I sent off my DNS form on Friday, first class. When will it be
> updated?
>
> It's not even on the whois database yet so it han't been changed...
Assuming we can trust Royal Mail, it should arrive today - and should also get actioned today. If it's not showing by the middle of tomorrow, give support a call and ask if they've received it.
> Quick question.
>
> I sent off my DNS form on Friday, first class. When will it be
> updated?
>
> It's not even on the whois database yet so it han't been changed...
Assuming we can trust Royal Mail, it should arrive today - and should also get actioned today. If it's not showing by the middle of tomorrow, give support a call and ask if they've received it.
Quick question.
I sent off my DNS form on Friday, first class. When will it be updated?
It's not even on the whois database yet so it han't been changed...
I sent off my DNS form on Friday, first class. When will it be updated?
It's not even on the whois database yet so it han't been changed...
phi11ip wrote:
> My NTL service:
>
> Dropped 3 times in a year. (Wow!)
As I say - once it's all sorted, it's normally fairly good. Mine's gone down once? Twice maybe? I'm not complaining...
> I always get through straight away to their customer service.
You're unique!
> It's fast and cheap.
Can't argue there.
> I see what you mean, it's terrible.
>
> Hint, try phoning them during the day, EVERYONE phones after 4pm, so
> you'll never have any fun anywhere. Freeola is impossible to get
> through after 6pm...
I have done - I still had to wait nearly 15 mins - and I don't get paid to sit on the phone to NTL. Not that it makes a difference now, since I was only phoning them before it was installed...
> My NTL service:
>
> Dropped 3 times in a year. (Wow!)
As I say - once it's all sorted, it's normally fairly good. Mine's gone down once? Twice maybe? I'm not complaining...
> I always get through straight away to their customer service.
You're unique!
> It's fast and cheap.
Can't argue there.
> I see what you mean, it's terrible.
>
> Hint, try phoning them during the day, EVERYONE phones after 4pm, so
> you'll never have any fun anywhere. Freeola is impossible to get
> through after 6pm...
I have done - I still had to wait nearly 15 mins - and I don't get paid to sit on the phone to NTL. Not that it makes a difference now, since I was only phoning them before it was installed...
My NTL service:
Dropped 3 times in a year. (Wow!)
I always get through straight away to their customer service.
It's fast and cheap.
I see what you mean, it's terrible.
Hint, try phoning them during the day, EVERYONE phones after 4pm, so you'll never have any fun anywhere. Freeola is impossible to get through after 6pm...
Dropped 3 times in a year. (Wow!)
I always get through straight away to their customer service.
It's fast and cheap.
I see what you mean, it's terrible.
Hint, try phoning them during the day, EVERYONE phones after 4pm, so you'll never have any fun anywhere. Freeola is impossible to get through after 6pm...
Page: