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Seeing as nobody ever checks this forum anyway to get feedback from the customers, I doubt they'll ever see this...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
Still. It may help a few people from making the mistake of signing up.
It's got to the point now where their service just seems to be taking the p*ss in some cases.
Like when I had about 25meg worth of stuff deleted from my site, they didn't bother to contact people about it, they knew of the problem as Snuggly said he'd talked to people about it but there was no update on the service page.
It later turns out that they had uploaded an index.shtml page to the account of everyone who was affected telling them what had happened. This would be great but my index.php page didn't get deleted, so I wouldn't have seen the page uploaded. (monkey_man, could you see if you've had the page uploaded next time you log onto your site please?)
Now I phone up to change the nameservers on a domain, this is where things get stupid, they want me to fill in a form telling them the details now. I can't do it by email, even if I tell them EVERY BIT of my details including my passwords because someone may be lying, pretending to be me... I personally think it's because they can now charge me a £3.51 admin charge for doing this! It's also per domain! That's the higest admin charge for changing a couple of words I've ever known!
Other hosts do it for free, or even let you do it yourself. But, FREEola charge for this service as it's another way to get money.
Oh, you've gotta dial-up still to access your webspace and pay extra for MySQL. Really good deal there. Why don't they understand or listen to the countless number of pleas I've seen on here for them to launch a new service. I'm pretty sure that if they were to charge £100 to let people access their space all the time from any connection and keep the unlimited deals, plus add the MySQL into it, they'd get far more than they currently do.
OneandOne.co.uk do hosting, for £8.99 a month you get:
1 GB Web space
300 Email accounts
10,000 MB/month traffic
25 sub domains
MySQL databases
£100 a year from Freeola would be £8.33 a month and would easily beat that, apart from the subdomains. There are other things like log files which could be included too to attract people to the service but as far as webspace and bandwidth goes, this package will easily beat some of the other paid for packages...
Maybe they could introduce other cheaper paid for packages?
As for the deal with Freeola broadband, they've got something good there at least...
Still, they need to carry out some MAJOR changes with their service to attract more customers. Being cheaper and attracting more customers will benefit them far far more than just increasing their prices to force all the existing customers into debt...
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NTL's dialup service is actually shockingly good.
Sorry did I hear someone say 0neand0ne.co.uk
I will now point and Laugh at the n00b for even advertising that discusting service which nicked 5 of my domain names because they sucked
I will now point and Laugh at the n00b for even advertising that discusting service which nicked 5 of my domain names because they sucked
I think I might just agree there. Oneandone do suck monkey balls.
phi11ip wrote:
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
I have NTL at home too - because when I got it, ADSL wasn't available where I live. You don't even want to get me started on what a horrendous time I had with them! It took three months to get it installed, with numerous visits and cancellations from engineers; even a totally unneccessary hole being dug in the road which was never used! I had to call their customer support line to get activated - because apparently their activation process doesn't support IE 6 (what rubbish)... I was holding for an hour before being answered. Every time I called about installation problems it was at least a 20-30 minute wait too. I hate them for their total lack of service and competance; I only stick with them because i) they're cheap for the speed ii) I have a 12 month contract iii) Once it's all working, it doesn't really go wrong.
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
I have NTL at home too - because when I got it, ADSL wasn't available where I live. You don't even want to get me started on what a horrendous time I had with them! It took three months to get it installed, with numerous visits and cancellations from engineers; even a totally unneccessary hole being dug in the road which was never used! I had to call their customer support line to get activated - because apparently their activation process doesn't support IE 6 (what rubbish)... I was holding for an hour before being answered. Every time I called about installation problems it was at least a 20-30 minute wait too. I hate them for their total lack of service and competance; I only stick with them because i) they're cheap for the speed ii) I have a 12 month contract iii) Once it's all working, it doesn't really go wrong.
phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
NTL have their blips but generally my service is very good and I'm told that a steady 31kb/s is good for a guaranteed 150k line so I'm happy enough.
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
NTL have their blips but generally my service is very good and I'm told that a steady 31kb/s is good for a guaranteed 150k line so I'm happy enough.
ntl software is annoying and useless, when you get through to technichal support (usualy 40 minutes wait) they can be useful, but had a lot of problems recently when tv and net was out for nearly an entire day, I'm glad I'm on ADSL, I don't have to worry about bandwidth issues from the local exchange like i would from a cabel exchange
Valentino Rossi wrote:
> phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
>
> NTL have their blips but generally my service is very good and I'm
> told that a steady 31kb/s is good for a guaranteed 150k line so I'm
> happy enough.
Valentino Rossi wrote:
> phi11ip wrote:
>
> And, what's wrong with NTLs service? I've had no problems. My modem
> broke and was replaced within 2 days and I always get through
> straight away.
>
> NTL have their blips but generally my service is very good and I'm
> told that a steady 31kb/s is good for a guaranteed 150k line so I'm
> happy enough.
Captain Scarlet wrote:
, I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
What do you mean ? other users in my area could slow down my connection ?
, I'm glad I'm on ADSL, I don't have to worry about
> bandwidth issues from the local exchange like i would from a cabel
> exchange
What do you mean ? other users in my area could slow down my connection ?
Valentino Rossi wrote:
> What do you mean ? other users in my area could slow down my
> connection ?
They can on ADSL and Cable. No difference there...
> What do you mean ? other users in my area could slow down my
> connection ?
They can on ADSL and Cable. No difference there...
My NTL service:
Dropped 3 times in a year. (Wow!)
I always get through straight away to their customer service.
It's fast and cheap.
I see what you mean, it's terrible.
Hint, try phoning them during the day, EVERYONE phones after 4pm, so you'll never have any fun anywhere. Freeola is impossible to get through after 6pm...
Dropped 3 times in a year. (Wow!)
I always get through straight away to their customer service.
It's fast and cheap.
I see what you mean, it's terrible.
Hint, try phoning them during the day, EVERYONE phones after 4pm, so you'll never have any fun anywhere. Freeola is impossible to get through after 6pm...
phi11ip wrote:
> My NTL service:
>
> Dropped 3 times in a year. (Wow!)
As I say - once it's all sorted, it's normally fairly good. Mine's gone down once? Twice maybe? I'm not complaining...
> I always get through straight away to their customer service.
You're unique!
> It's fast and cheap.
Can't argue there.
> I see what you mean, it's terrible.
>
> Hint, try phoning them during the day, EVERYONE phones after 4pm, so
> you'll never have any fun anywhere. Freeola is impossible to get
> through after 6pm...
I have done - I still had to wait nearly 15 mins - and I don't get paid to sit on the phone to NTL. Not that it makes a difference now, since I was only phoning them before it was installed...
> My NTL service:
>
> Dropped 3 times in a year. (Wow!)
As I say - once it's all sorted, it's normally fairly good. Mine's gone down once? Twice maybe? I'm not complaining...
> I always get through straight away to their customer service.
You're unique!
> It's fast and cheap.
Can't argue there.
> I see what you mean, it's terrible.
>
> Hint, try phoning them during the day, EVERYONE phones after 4pm, so
> you'll never have any fun anywhere. Freeola is impossible to get
> through after 6pm...
I have done - I still had to wait nearly 15 mins - and I don't get paid to sit on the phone to NTL. Not that it makes a difference now, since I was only phoning them before it was installed...
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