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Just to add some details (as I see things) for other Freeola customers in the same position as me this morning with the 'formmail' outage.
The Service Status items reads:
Formmail on Unlimited Hosting Servers 17/3/11 8:32 AM:
We are currently investigating an issue with Formmail message sending on our free hosting servers. We apologise for any inconvenience caused by this and we will resolve this issue as quickly as possible.
I'm finding forms using 3rd party scripts are still working and the email arrives as normal.
The problem is with sites using Freeola's formmail PHP script where visitors will receive a 'ERROR 500, Problem Running a Script..." message when attempting to submit the form.
Will be rather frustrating if they've just spend 20mins typing something!
*spooky* Someone's just contacted me via my non-Freeola form while I'm typing this!
If others are seeing anything different please post.
Hopefully this will be a quick fix.
The Service Status items reads:
Formmail on Unlimited Hosting Servers 17/3/11 8:32 AM:
We are currently investigating an issue with Formmail message sending on our free hosting servers. We apologise for any inconvenience caused by this and we will resolve this issue as quickly as possible.
I'm finding forms using 3rd party scripts are still working and the email arrives as normal.
The problem is with sites using Freeola's formmail PHP script where visitors will receive a 'ERROR 500, Problem Running a Script..." message when attempting to submit the form.
Will be rather frustrating if they've just spend 20mins typing something!
*spooky* Someone's just contacted me via my non-Freeola form while I'm typing this!
If others are seeing anything different please post.
Hopefully this will be a quick fix.
[s]Hmmm...[/s] Page:
Thanks for the reply Warhunt.
I wondered if it might have been connected to the recent/ongoing PHP changes.
I tested the limited PHP services I use last week when I saw your update message and everything was working fine, so I was surprised when this service stopped working (what looked like) after the event.
I wondered if it might have been connected to the recent/ongoing PHP changes.
I tested the limited PHP services I use last week when I saw your update message and everything was working fine, so I was surprised when this service stopped working (what looked like) after the event.
[s]Hmmm...[/s] 
Sorry for not popping on earlier but I had no idea this issue was occurring (dang those days off!).
I know you have a ticket open so I'll leave the majority of info through that and the service page.
We are chasing the issue with our wholesalers and our systems team are working on a fix at the moment.
As far as I am aware it has been caused by the PHP upgrade, causing the script to fail. I'll have more accurate/detailed info after the issue has been resolved.
I know you have a ticket open so I'll leave the majority of info through that and the service page.
We are chasing the issue with our wholesalers and our systems team are working on a fix at the moment.
As far as I am aware it has been caused by the PHP upgrade, causing the script to fail. I'll have more accurate/detailed info after the issue has been resolved.
Any ETA for a fix for this yet please, the service has been down for a day now?
It's not a good situation to be in.
i.e. Customer spends 5 minutes or so filling out a web form only for it to fail on them when they go to submit it.
Thanks.
It's not a good situation to be in.
i.e. Customer spends 5 minutes or so filling out a web form only for it to fail on them when they go to submit it.
Thanks.
[s]Hmmm...[/s] 
Hmmm... wrote:
My visitors are still seeing the 500 error and a page of Freeola ads!
'Exacto Mondo' here aswell Hmmm....captcha....then 'pear-shaped'..but actually quite quick to appear now :¬)
My visitors are still seeing the 500 error and a page of Freeola ads!
'Exacto Mondo' here aswell Hmmm....captcha....then 'pear-shaped'..but actually quite quick to appear now :¬)
Just to add my twopenny worth...
Yesterday I noticed form scripts were taking an age to return and today I receive a 'More than one "from" person' message whether using form mail or third party script.
JTD
Yesterday I noticed form scripts were taking an age to return and today I receive a 'More than one "from" person' message whether using form mail or third party script.
JTD
Hmmm... wrote:
It would be nice to know if today's FORMMAIL outage will be fixed by tomorrow.
Sorry Hmmm....dismantling a shed today so hadn't really noticed :¬( But can confirm as of 5 minutes ago, still broken :¬(
It would be nice to know if today's FORMMAIL outage will be fixed by tomorrow.
Sorry Hmmm....dismantling a shed today so hadn't really noticed :¬( But can confirm as of 5 minutes ago, still broken :¬(
It would be nice to know if today's FORMMAIL outage will be fixed by tomorrow.
Thanks,
Thanks,
[s]Hmmm...[/s]
FORMMAIL is broken again for me! :¬(
Both on Freeola's hosted script and a thirdparty script this time.
"ERROR 500" message like last week.
I'm off to raise a support ticket...
EDIT: Ticket 169053 raised.
Both on Freeola's hosted script and a thirdparty script this time.
"ERROR 500" message like last week.
I'm off to raise a support ticket...
[s]Hmmm...[/s]EDIT: Ticket 169053 raised.
Butch wrote:
A recent security update on the servers was causing the 'error 500' messages.
This has now been fixed and all formmail will now be working again.
Sorry it's a bit late....been wardrobe destroying and building - Mrs DL's boudoir you know ;¬) ... but thanks, all seems well again.
A recent security update on the servers was causing the 'error 500' messages.
This has now been fixed and all formmail will now be working again.
Sorry it's a bit late....been wardrobe destroying and building - Mrs DL's boudoir you know ;¬) ... but thanks, all seems well again.
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