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"Form_to_mail scripts stopped working."

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Tue 22/05/07 at 13:14
Regular
Posts: 332
Hi,
It seems form_to_mail scripts have stopped working today.

Initially I thought it was due to the php upgrades as one of my sites uses a third-party php script (see my post in the php thread) but this is on server 2 which shouldn't be affected.

I've found that form_to_mail scripts both third-party and Freeola's own one have stopped working.

No errors but also no email :(

NB. As this has been going on for some hours I have just raised a Support Ticket: 135234
When I raised the ticket the confirmation page had a blank space where the ticket number should be:

Your support ticket reference:
Thank you for your enquiry, a copy of which we have emailed to . Please keep a note of your support ticket reference, as this will help if you need to contact us again regarding the same matter. We will reply to your message as soon as we can.


The email confirmation did contain the number as normal.

Could you please investigate.
Thanks.
Wed 23/05/07 at 11:43
Regular
Posts: 332
I've had some form emails arrive overnight, and some sent yesterday morning have arrived in the last hour or so - so it looks like things are working but with a very long delay.

I've just been explaining the situation to one of my clients who could see something was 'up'. Perhaps if the situation doesn't improve in the next few hours the 'status page' could be updated as not everyone will be reading this thread?
Wed 23/05/07 at 11:54
Regular
"1 up on the DEVIL"
Posts: 94
Have just checked and none out of the four test forms I sent yesterday daytime has arrived (servers 0 - 1 - 2).

One out of three from last nights arrived, but none of the three I sent 4 hours ago have shown up !!!!

Update please Freeola

Dan
Wed 23/05/07 at 11:57
Regular
Posts: 1,014
The status page issue is always ongoing and slow to be updated am sure we have been here before with this "issue" (freeola terminology)about updates :-)
Wed 23/05/07 at 13:13
Staff
Posts: 120
I have added a new fault on the status page with the details I have already given on this forum.
Wed 23/05/07 at 15:12
Regular
Posts: 332
After receiving some more old emails I thought I would try a test one which came straight through!

From where I'm sitting it looks like normal service may have returned :)
Wed 23/05/07 at 15:35
Regular
Posts: 1,014
Just back from taking my youngest to college for an interview and now have yesterdays and todays messages in my inbox. Looking good for normal service :-)

Cheers
Wed 23/05/07 at 17:05
Regular
"1 up on the DEVIL"
Posts: 94
Just back from wire brushing and re coating a woodburning stove in the back garden - currently 27 degrees in the shade !!!

Have checked my E mails and as Kev says : pleased to report all things arriving ok (even backlog). TOUCH WOOD QUICK, it will remain ok.

I raise a glass of rosé to you all

Dan
Thu 24/05/07 at 16:07
Regular
Posts: 332
After recovering so well - I hate to say it but I think 'form to mail' is on another go-slow.


Emails are currently arriving about an hour behind for me, so could be worse.
Thu 24/05/07 at 21:50
Regular
Posts: 1,014
We just got this from our form to mail do not read if easily offended! FREEOLA your spam filter is needing changed me thinks.....

Sent: Thursday, May 24, 2007 5:23 PM
Subject: Denholm Village Web site Comments


> name: relic
> email: [email protected]
> date: relic
> message: Hello!
> I want to get more friends. Please talk to me and visit my Sites.
> Nice site look this:
> .
> > href="http://sites.blockstar .com/Andrey1212/blogs/Boobs%20Videos.html">.
> . > etc etc etc

Kev
Fri 25/05/07 at 11:17
Staff
Posts: 120
We had another instance of one of the third party scripts being hijacked, I believe this user had already taken their account down during the course of yesterday, certainly my test messages this morning all came through within a minute or so.

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