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"Freeola Email Service"

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Wed 09/12/09 at 08:48
Moderator
"Are you sure?"
Posts: 5,000
Morning all.

I appreciate people will be busy this morning but it someone could provide a likely ETA for normal service it would be much appreciated - either on the Status page or here?

Thanks in advance.
NB. twitter.com/Freeola would work well for Service updates and if the outage was affecting your website you could still reach the world :)
[s]Hmmm...[/s]
Tue 15/12/09 at 10:51
Staff Moderator
"Freeola Ltd"
Posts: 3,299
Sorry bout not doing so myself, but I had to leave as I was ill. Sad times.
Mon 14/12/09 at 14:44
Staff
"The Killer Techie"
Posts: 459
Hmmm... wrote:

> I wonder if it's worth updating your Service Status page as no
> doubt this will be affecting other users?...

Yup, I'll put an advisory notice up.

:)
Mon 14/12/09 at 10:31
Moderator
"Are you sure?"
Posts: 5,000
Oh I see what's happened now. I guess that's why 'mcthomas' has started to see problems as his provider may have blocked mails being forwarded from Freeola as they 'saw' the Freeola email recovery as some sort of attack.

Are you not able to contact Yahoo and orange.es to explain what's recently happened to get things back to normal?

I wonder if it's worth updating your Service Status page as no doubt this will be affecting other users?...
[s]Hmmm...[/s]
Mon 14/12/09 at 09:59
Staff Moderator
"Freeola Ltd"
Posts: 3,299
As I said it's an issue with Yahoo refusing the email. There is nothing we can investigate at the moment. I don't believe there are any other companies we have noticed doing the same but it is always possible.

It makes sense when you think Yahoo are like Hotmail in their zealous (dare I say overly so) approach to protecting their customers. A new server sending thousands of messages at once will cause alarm.
Mon 14/12/09 at 09:21
Moderator
"Are you sure?"
Posts: 5,000
Warhunt wrote:
> We have noticed some issues with forwarding. Yahoo in particular
> seem to be refusing the emails forwarded on.

Hi Warhunt,
That's interesting. I take it investigations are on-going?
[s]Hmmm...[/s]
Mon 14/12/09 at 09:19
Staff Moderator
"Freeola Ltd"
Posts: 3,299
We have noticed some issues with forwarding with Yahoo addresses. Yahoo seem to be refusing the emails forwarded on, which we have no control over.

EDITED for clarity
Mon 14/12/09 at 09:06
Moderator
"Are you sure?"
Posts: 5,000
mcthomas wrote:
> Hi Hmmm
> Many thanks for your response. The forwarding is to an orange.es
> domain and stopped working in sync with the issue. This is what
> I've just tried:-
> Cancelled forwarding, set my mail client up to recv. from freeola
> a/c and then sent myself a test message to my freeola a/c - test
> succeeded
> Still with forwarding cancelled, set myself a mail to my actual
> addy - test succeeded
> Reactivated forwarding then sent myself a mail to my freeola a/d
> and the mail never arrived to my orange.es. Furthermore, I'm
> unable to get the same mail from the freeola connection so it
> appears that all my mails are just sinking in to a black hole.
> My workaround for now is to cancel forwarding, get inbound mail
> from freeola and send outboud via the orange.es domain.
> Kind regards and thanks for your useful advice.
> Mark

Hi,
Not being able to view mail using Freeola is right when you have forwarding in place - i.e. It doesn't keep a copy at Freeola's end.

The timing is strange, but it sounds like your provider have stopped accepting mail from Freeola. Perhaps Freeola will be able to investigate this (or your other provider)?
NB. Have you checked any spam/junk measures you and orange.es have?
Otherwise all I can suggest is you try forwarding to another account if picking up direct from Freeola doesn't work long term for you.
[s]Hmmm...[/s]
Sun 13/12/09 at 23:01
Regular
"Feather edged ..."
Posts: 8,536
Digitrader wrote:
> Well my concern was he was quite scathing in his attacks on
> Freeola staff - yet he probly has more staff in his office than
> support staff at Freeola towers and his wibe sites no working!
> why does he not complain about his own actions :)

He was a continual 'pain in the butt' during the entire 'outage' Digi, particularly at the beginning - critical mission this, critical mission that etc etc - unfortunately, and being quite cynical, the poor sod that might have been the subject of his original post is well and truly cream-crackered by now..:-D

But don't fret, there is no evidence to suggest that WAG exists anyway and it would certainly appear to not have 'zillions' of staff members.

Having looked at 'the site', I'd be surprised if he wasn't 'visited' by Getty Images to 'pay' site fees for the images used on the site :-)
Sun 13/12/09 at 20:59
Regular
Posts: 1,014
Well my concern was he was quite scathing in his attacks on Freeola staff - yet he probly has more staff in his office than support staff at Freeola towers and his wibe sites no working! why does he not complain about his own actions :)

Dragonlance wrote:
> Digitrader wrote:
> Hi Hmmm and dragonlance
>
> My worry was that he says he is still waiting on email - but how
> would he know what he was waiting on? if I were a new customer I
> would have no way of contacting him via his web site as his
> contact page is not available, and at no point during the email
> outage was the webspace affected, cleary his site is hosted on
> Freeoal as it has there 404 page, I would have thought he may
> have had custom 404 pages I got the impression they were a big
> company when he sent 20 staff home. I am confussed.
>
> You and all of us are confused Digi. The 'problem' that has
> caused this 'conundrum' is WAG's initial posts regarding
> 'critical medical whatever'.
>
> At the time, we all must have felt the same and tried to offer
> assistance - without doing too much checking - but how can you
> when someone is 'drowning' in the mire?
>
> But ... yourself, Hmmm and me have viewed this site and I think
> that our combined 'knowledge/interference' may have uncovered a
> bit of a 'white lie' on behalf of World Air Group based in
> Wales
, with 90% of navigation links missing or leading
> nowhere:-(
Sun 13/12/09 at 20:54
Regular
"Feather edged ..."
Posts: 8,536
Digitrader wrote:
> Hi Hmmm and dragonlance
>
> My worry was that he says he is still waiting on email - but how
> would he know what he was waiting on? if I were a new customer I
> would have no way of contacting him via his web site as his
> contact page is not available, and at no point during the email
> outage was the webspace affected, cleary his site is hosted on
> Freeoal as it has there 404 page, I would have thought he may
> have had custom 404 pages I got the impression they were a big
> company when he sent 20 staff home. I am confussed.

You and all of us are confused Digi. The 'problem' that has caused this 'conundrum' is WAG's initial posts regarding 'critical medical whatever'.

At the time, we all must have felt the same and tried to offer assistance - without doing too much checking - but how can you when someone is 'drowning' in the mire?

But ... yourself, Hmmm and me have viewed this site and I think that our combined 'knowledge/interference' may have uncovered a bit of a 'white lie' on behalf of World Air Group based in Wales, with 90% of navigation links missing or leading nowhere:-(

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