The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
> Still no staff comment?
[URL]http://specialreserve.co.uk/n_3565-news.html[/URL]
Struggling to hold onto that URL too...
Oh mighty SR, how you have fallen. Sad really, me and my cousin have been members since we were about 12.
I don't think SR really deserves that title anymore.
Seriously, what went wrong - any staff (employed ones, not the driftwood) around to comment? It's no secret that you've had problems in the stock buying department.
I've phoned the Norwich branch up numerous times over the past months wanting things that have been advertised in their catalogue. Only once (two weeks ago) did they actually have the item I wanted in stock, it was getting to be a standard joke in my household that I would phone only to be told they don't have it. They have lost £100's of sales from me alone just by not having stuff in stock.
Even my wife comented on our last few visits that each time we go, there seems to be less and less stuff.
SR are a bit like Nintendo - they get by on word of mouth and reputation, but they're trying to compete against the big market players who advertise in National newspapers and even on TV. They need to sell themselves, and lower their prices.
I've been with SR since the first Gameboy was released, so I hope they can come out of what looks like a bad year and find a way to get back on top.
Mainly I use them at christmas.
There's also the bonus that they aren't fusy about taking postal orders from those of us without a credit card.
When I'm buying games, I don't even consider looking on the Special Reserve site at their prices.
I'm sure a lot of people are the same.