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"Goddamn NTL"

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Wed 16/03/05 at 12:56
Regular
"Infantalised Forums"
Posts: 23,089
Since Monday the broadband service has been either intermittent or non-existent, giving me a latency of 3000+ on WoW.
I finish work and am home by 11am, ready to play for the day and enjoy this game.
Only to find myself repeatedly disconnected or, on occasion, lagged beyond belief to the extent it's unplayable.

Poxy idiotic NTL and their call-centre monkeys that can't offer a time-frame on the problem, nor can they explain why it's been like this since Xmas.
Another 30 mins and then I'm phoning again.
Thu 17/03/05 at 23:34
Regular
"gsybe you!"
Posts: 18,825
Hey, I'll swap lives for the weekend - you can play WoW on a lag free good connection!

Please.....
Thu 17/03/05 at 23:34
Regular
"Pouch Ape"
Posts: 14,499
I hear ya.

Now try pretending to be a web-designer and see how professional you come across as.
Thu 17/03/05 at 23:32
Regular
"Infantalised Forums"
Posts: 23,089
It's frustrating because from about 12pm each day I'm ready to sit and waste an afternoon playing this.
Except there's no broadband service until around 4pm, because they mess around with it whilst most people are at work.
Which would be fine if I was a 9-5, but I'm not. So obviously NTL should change their entire working schedule to suit me & WoW dammit.
I'll be able to play from 3-4pm tomorrow until my gf arrives around 10pm for a weekend in London.

A long weekend, 3 days off, and I have to spend it with a woman doing nice things.
I want to be smashing lv20 spiders in the deadmines dammit, not having sex and drinking beer in London.

...*sobs*...I've realised I have become a geek.
Thu 17/03/05 at 22:55
Regular
"Pouch Ape"
Posts: 14,499
gerrid wrote:
> Maybe it will let us use the promised "interactive" service, or
> change the volume, or use teletext. Probably not though.

Hahaha, half the buttons on those massive blue remotes don't work. 'Interactive content' = 'You have received a set-top error'! And the browse function hardly ever loads the programmes into it. Our box crashes all the time too - it has to be unplugged.
Thu 17/03/05 at 17:38
Regular
"8==="
Posts: 33,481
Since we're moaning about crappy broadband companies:

Jersey Telecom charged me for about 4 months usage because they were too incompetent to cut of BOTH lines when I asked them to and only did one.

I came back home at christmas to find by family had had to sort out some debt collectors because JT couldn't do a simple thing.

I hate Jersey thieving Telecom.
Thu 17/03/05 at 17:34
Regular
"bit of a brain"
Posts: 18,933
Ha that's a great story. I've been with NTL for about 4 years or whatever, and there haven't been THAT many problems, except the whole internet/phone/tv went down for 2 days a couple of months ago, and I missed some good TV, so I was annoyed. They're coming round in April to give us a new Set Top Box for our new faster internet. Maybe it will let us use the promised "interactive" service, or change the volume, or use teletext. Probably not though.
Thu 17/03/05 at 17:18
Regular
"bing bang bong"
Posts: 3,040
NTL are screamingly incompetent. Guy from work was supposed to have a chap from NTL turn up in the morning to install a house phone line. Eventually he turns up several hours late.

"Yeah I had to reschedule. I've been trying to ring you all day, why don't you answer your phone?"

"What, our landline?"

"Yeah"

"The landline you've come round to install?"
Thu 17/03/05 at 14:04
Regular
"l33t cs50r"
Posts: 2,956
Goatboy wrote:
> Recorded message saying
> "Customers in CM17,18,19,20,21,22,23 and 24 are experiencing an
> intermittent or total loss of service. Please accept our
> apologies"
>
> That's an awful lot of people being jerked around, again, by NTL

Had issues on Monday night where OX10 was out and managed to affect OX12 - OX29 too! (That's most of Oxfordshire). Looks like in their haste to roll out the new speeds, they hadn't finished ugrading the networks in time and it's all gone pop!;)

Must admit though, in the 2 years I've been with them, I've had a total of 12 hours down time, so can't really complain. My only real gripe about NTL is they seem to have relocated their entire CS department, including BB Tech Support, to India!! I hate Asian call centers.

Funniest ever time with NTL was reporting a fault with my connection. They spent ages telling me it was all OK and when they finally asked how I knew it was a problem with their junction box, I kindly pointed out to them that there was a car parked on top of it outside my house!;)
Thu 17/03/05 at 13:26
Regular
Posts: 21,800
Yeah, I've mainly been okay.

But a little while back my modem fooked up and they took about 2 weeks to admit that it was faulty and replace it.
Thu 17/03/05 at 13:17
Regular
"Excommunicated"
Posts: 23,284
I'm Telewest? I think.

Only occasionally I can't connect for about a day, fine the rest of the time.

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