Viewing Thread:
"AOL? Think Twice"

SR posters,

Actually AOL stands for Aload of ludicrousness (thats the best i can come up with)

I've been a AOL customer for ages now, and i just recently got AOL
Broadband. I was the happiest guy alive when AOL broadband arrived, and i had 2 months of happy
fast surfing.

3 weeks ago, AOL started to disconnect, so i decided to ring their useless helpline.
After 2 hours of tweaking settings on my computer - they decided that my modem was faulty.
"your new modem will be with you in 5 days"

7 days later, i got my new modem. Eagar to try it, i plugged the black little box in.
5 minutes later, it disconnected me again. Back onto AOL help, where i had to explain my problem all over
again---

Insisting that it was my computer at fault i formatted my machine. Now its just a blank canvas,
with AOL & antivirus. But still my problem persists. AOL help are running out of things to say
at this moment in time.

"it must be your internal house wiring" sorry AOL, we tested for this, and its defiantly ok.

3 weeks they've messed me about, and still no answer - 3 weeks @ a pound a day = 21 pound down the drain.

Gave them a rollicking the other day, so they've put me on 56k for FREE for the time being.
But its not free when i'm still paying for broadband is it? i've still got a whopping 8
months on my contract, if i could turn back time, AOL wouldn't have my custom now.

Thanks for reading,
An unhappy AOL customer.

[I] This was written, and then corrected by AOL's spell checker. That spell checker regards AOL as a missspelt word of "ALL", what does that tell you, eh?

DiscoDexy wrote:
> and signed up with tiscalli or BT i wouldn't
> have the same problem, would I?

Its like you have a sense for going to bad ISP's.

:)

Go to ADSL guide and use the comparison tool to see which ISP will give you the best deal.

Just come off the phone from them now. I spent 1 hour and 44 minutes talking, and waiting.

They've run every test you can imagine, and contacted very high personnel of AOL. The highest personnel of AOL have said, without me provoking that I can cancel my contract, even though i am only into the 4th month of a 12 month contract.

If i cancelled with AOL, and signed up with tiscalli or BT i wouldn't have the same problem, would I?

I told them i'd get back tomorrow, and decide if i want to cancel.

Heh, i might stick up for AOL dial-up but i wouldnt use their broadband service.

Me + shotgun + AOL as a whole institution = bloody carnage.

I hate them for completely irrational reasons.

You could try visiting [URL]www.adslguide.org.uk[/URL] and see if other people are in the same situation.

adrain, thanks for your time, but yes, AOL has talked me through all of the above, and nothing soarts my problem, i have just come off the phone from them, they put the phone down on me, probably because they did not know what else to say.

What modem is it? If its USB are you sure you have turned off power saving? As if power saving is not turned off then if there is too much power being drawn from USB devices it will turn them off.

Are the disconnects always in the same time frame? i.e every 5 mins? Have you checked that every phone socket that has a device connected to it has a filter? All telephones must be filter, Sky digi box if you have one, alarm system, fax machine etc.

Have you tried the BT test login as if this disconnects in the same manner than its a fault at your end or at the exchange and not with AOL. If everything is fine on the BT test then it is likely to be AOL. Have you looked at the diagnostics of the connection, i.e CRC errors, dB margins etc. As if you get lots of CRC errors in a short time the connection will drop, same if the dB margin is too low.

When you do get disconnected to you lose sync with the exchange or do you just lose the connection but the sync is kept?

Why?

Play about with the filters on adobe PS

That's the best picture I've done on MS Paint. I'm going to print it and put it on a T-Shirt*





*maybe not