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Ok, i have pipex ADSL (576KBPs) but i have had problems with it since the first day i have had it, thats about 2 years now.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
Page:
adrian wrote:
> Have you tried the test login? It is bt_test@startup_domain as the
> user name and no password. You cant access any sites apart from
> www.bt.net/digitaldemo. But you can see if you disconnect. The test
> login actually doesnt use most of the equipment used to connect you
> to the exchange, but if you did have the problems with the test
> login, then it would be BT to blame.
Im sorry i didn't get this, could you explain it a little more please.
Thanks.
> Have you tried the test login? It is bt_test@startup_domain as the
> user name and no password. You cant access any sites apart from
> www.bt.net/digitaldemo. But you can see if you disconnect. The test
> login actually doesnt use most of the equipment used to connect you
> to the exchange, but if you did have the problems with the test
> login, then it would be BT to blame.
Im sorry i didn't get this, could you explain it a little more please.
Thanks.
Adrian thanks for all the help.
The connection times don't seem to have any patterns atall, some days it could be on for like 2 days running. Then it could just start being crap again, like it will start to go on and of every 2 mins for the next 5 mins to wenever, a day, a week, its just luck.
Its just that this week (the christmas week) it has been worse then ever, i can't get on atall unless the phone is on and dialed my own number, it's on now.
I coul'd write it down, but:
1. It goes off way to often, i would be writing it down every few minuets.
2.There just is not any pattern atall, it's completly random.
The connection times don't seem to have any patterns atall, some days it could be on for like 2 days running. Then it could just start being crap again, like it will start to go on and of every 2 mins for the next 5 mins to wenever, a day, a week, its just luck.
Its just that this week (the christmas week) it has been worse then ever, i can't get on atall unless the phone is on and dialed my own number, it's on now.
I coul'd write it down, but:
1. It goes off way to often, i would be writing it down every few minuets.
2.There just is not any pattern atall, it's completly random.
Have you tried the test login? It is bt_test@startup_domain as the user name and no password. You cant access any sites apart from www.bt.net/digitaldemo. But you can see if you disconnect. The test login actually doesnt use most of the equipment used to connect you to the exchange, but if you did have the problems with the test login, then it would be BT to blame.
I don't think changing to BT would help, even though its BT they are seperate departments and you will still get the run around from them. You will still have the same sort of treatment as you get from Pipex concerning getting BT to check the line etc.
I have Pipex and they are very reliable. Your mate working for BT said moving to another ISP will help, I would disagree. With ADSL there is alot of equipment needed and most of it is to do with BT. If your keep getting disconnected then you want to check to see if it happens at certain times, and if you get lots of errors at that point. It could be your line card at the exchange or any other equipment at the exchange, and no matter what ISP you went to you would get a problem if its at the exchange.
Also people experience disconnections due to things like Christmas tree lights. If they emit interference they can cause the internet to disconnect. In one instance a ADSL user would notice his internet disconnected everytime his wife took a bath in the spar. Turns out the spar caused interference on the phone line and caused the ADSL to lose connection.
You may want to know that 99% of problems are down to BT. Neary every time i've not been able to connect to the internet or get a big outage is to do with BT. At the moment with 1Mb ADSL, customers are getting slow speeds. Pipex have alot of 1Mb users and customers blame them, even though many other ISPs have the same problems. BT go and blame Pipex as well for its slow 1Mb, and get Pipex to check all of there bandwidth pipes. BT say "hey its not us" and after months of doing that BT are now saying "some exchanges dont have enough bandwidth". Trust BT like you trust your worst enemy, they like to shove the blame around for as long as they can.
Make sure its nothing like a Street lamp turning on that cause a disconnection, or when someone has a shower or something. Make sure that all phones, Sky box, fax etc are filtered. Log down all your disconnections, any errors etc. And then ring Pipex and present your evidence, get BT to look into the equipment at the exchange as your line card maybe faulty.
I don't think changing to BT would help, even though its BT they are seperate departments and you will still get the run around from them. You will still have the same sort of treatment as you get from Pipex concerning getting BT to check the line etc.
I have Pipex and they are very reliable. Your mate working for BT said moving to another ISP will help, I would disagree. With ADSL there is alot of equipment needed and most of it is to do with BT. If your keep getting disconnected then you want to check to see if it happens at certain times, and if you get lots of errors at that point. It could be your line card at the exchange or any other equipment at the exchange, and no matter what ISP you went to you would get a problem if its at the exchange.
Also people experience disconnections due to things like Christmas tree lights. If they emit interference they can cause the internet to disconnect. In one instance a ADSL user would notice his internet disconnected everytime his wife took a bath in the spar. Turns out the spar caused interference on the phone line and caused the ADSL to lose connection.
You may want to know that 99% of problems are down to BT. Neary every time i've not been able to connect to the internet or get a big outage is to do with BT. At the moment with 1Mb ADSL, customers are getting slow speeds. Pipex have alot of 1Mb users and customers blame them, even though many other ISPs have the same problems. BT go and blame Pipex as well for its slow 1Mb, and get Pipex to check all of there bandwidth pipes. BT say "hey its not us" and after months of doing that BT are now saying "some exchanges dont have enough bandwidth". Trust BT like you trust your worst enemy, they like to shove the blame around for as long as they can.
Make sure its nothing like a Street lamp turning on that cause a disconnection, or when someone has a shower or something. Make sure that all phones, Sky box, fax etc are filtered. Log down all your disconnections, any errors etc. And then ring Pipex and present your evidence, get BT to look into the equipment at the exchange as your line card maybe faulty.
theborg wrote:
> I know this might sound a bit patronising but have you tested all your
> equipment?
Yup we have taken the modem round 2 other mates houses who both have pipex, we left it there for 2 days and it worked fine in both of their houses.
>
> If not try unplugging all other telephones etc on the line and leave
> it with just the modem as the only thing on the unfiltered line and
> test it.
Yes we have done this too, we have even unpluged sky from the telephone line, everything eccept the modem.
>
> Make sure all modem drivers are up-to-date.
Yes we formatted our computer about 2 weeks ago and got the lates drivers for it. Still no luck.
>
> Try a different modem if possible - from a friend?
Yes tryed that (see above) when we let him test ours, we tested his, his working one still didn't work and our non working one did.
So it is definatly not the modem.
>
> Get BT to get an engineer to check out the box outside your house -
> could be old wiring or shared between you and the neighbours.
You seem to know your stuff, yes we had this done when we first got it, we were shared with 4 other houses so we had an engineer round to put us on a seperate one.
The wireing in the house is only about 15 years old, so it's not really old or anything.
> If all else fails try another isp - I don't think it is pipex's fault
> though.
Yer we don't think it is pipex fault atall, but if we went with another ISP (BT) then they can't blame any one else, because it is their phone line and their broadband connection. If you get what i am saying.
Thanks very much for your help mate.
> I know this might sound a bit patronising but have you tested all your
> equipment?
Yup we have taken the modem round 2 other mates houses who both have pipex, we left it there for 2 days and it worked fine in both of their houses.
>
> If not try unplugging all other telephones etc on the line and leave
> it with just the modem as the only thing on the unfiltered line and
> test it.
Yes we have done this too, we have even unpluged sky from the telephone line, everything eccept the modem.
>
> Make sure all modem drivers are up-to-date.
Yes we formatted our computer about 2 weeks ago and got the lates drivers for it. Still no luck.
>
> Try a different modem if possible - from a friend?
Yes tryed that (see above) when we let him test ours, we tested his, his working one still didn't work and our non working one did.
So it is definatly not the modem.
>
> Get BT to get an engineer to check out the box outside your house -
> could be old wiring or shared between you and the neighbours.
You seem to know your stuff, yes we had this done when we first got it, we were shared with 4 other houses so we had an engineer round to put us on a seperate one.
The wireing in the house is only about 15 years old, so it's not really old or anything.
> If all else fails try another isp - I don't think it is pipex's fault
> though.
Yer we don't think it is pipex fault atall, but if we went with another ISP (BT) then they can't blame any one else, because it is their phone line and their broadband connection. If you get what i am saying.
Thanks very much for your help mate.
I know this might sound a bit patronising but have you tested all your equipment?
If not try unplugging all other telephones etc on the line and leave it with just the modem as the only thing on the unfiltered line and test it.
Make sure all modem drivers are up-to-date.
Try a different modem if possible - from a friend?
Get BT to get an engineer to check out the box outside your house - could be old wiring or shared between you and the neighbours.
If all else fails try another isp - I don't think it is pipex's fault though.
the borg
If not try unplugging all other telephones etc on the line and leave it with just the modem as the only thing on the unfiltered line and test it.
Make sure all modem drivers are up-to-date.
Try a different modem if possible - from a friend?
Get BT to get an engineer to check out the box outside your house - could be old wiring or shared between you and the neighbours.
If all else fails try another isp - I don't think it is pipex's fault though.
the borg
Ok, i have pipex ADSL (576KBPs) but i have had problems with it since the first day i have had it, thats about 2 years now.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
Page: