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Ok, i have pipex ADSL (576KBPs) but i have had problems with it since the first day i have had it, thats about 2 years now.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
Broadband is supposed to be on all the time, without disconnecting, but mine seems to want to be special and likes to disconnect.
And it doesn't just disconect for like 10 seconds, it will stay off for about 1 hour.
And the only way that it will connect again is if we turn the phone on and dial my own number, so that the phone is then beeping and saying "the number you are calling is busy, please try again later"
But why is this?
We are in range for it, both BT and pipex have said so, the have even done this boost thing at the exchage which that said would work but it didn't.
And after 2 years of crap half working broadband i have decided to try and do something about it.
But im not sure what to do because when we tell pipex they say that it is BT's fault and when we tell BT they say that it is Piex's fault, so we end up getting no were.
But our mate who works for BT says that their broadband is really good and that if we were to swap to BT and they say that we can get broadband were we live and then it stops working again then they wil have to sort it out.
They cant blame any one else, if our phone is with Bt and our broadband is with BT, then it will definatly be them.
Bt have told us to check our phone line, but if the phone line is working properly, then surly the phone wouldn't be working properly either.
In conclusion:
The modem sits there with the data light flashing
The Modem control pannel should say data, but it says training or no signal.
we have tried cntacting both companys who says it is the other companys fault.
we have tried a new modem and it isn't that.
Is the only other option changing to another broadband provider?
Thanks.
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The guy 3 doors down works for BT and he said he will sort something out.
He came back a few days later and said that he did go and look at some stuff and we should be fine, it says that you are in range and everything is working fine.
He came back a few days later and said that he did go and look at some stuff and we should be fine, it says that you are in range and everything is working fine.
Oh, I didn't know you had four computers! In that case if you have tried your modem on a short phone extention lead (preferrably 1-2m in lenght) from main socket with nothing in between then it is not you, it is pipex or bt and reading this http://tinyurl.com/3gbms makes me think it is pipex.
I have heard bad things about btyahoo when they were btopenworld but one of my clients is on a business dsl package and has never had a problem. Though I am on pipex xtreme and don't have a problem.
The only other thing I can think of doing is asking a next door neighbour with a dsl connection if they have the same problem, if they are not on pipex then it is bt.
the borg
I have heard bad things about btyahoo when they were btopenworld but one of my clients is on a business dsl package and has never had a problem. Though I am on pipex xtreme and don't have a problem.
The only other thing I can think of doing is asking a next door neighbour with a dsl connection if they have the same problem, if they are not on pipex then it is bt.
the borg
Yer i could try getting his computer round here, but:
1.easier said then done.
2.I have 4 computers its bound to work on one of them
3.I know for a fact that my USB ports work fine.
1.easier said then done.
2.I have 4 computers its bound to work on one of them
3.I know for a fact that my USB ports work fine.
Another thing to try is to get your friend's computer, complete with modem and try it on your connection and vica verca. That might eliminate the computer altogether or hopefully identify a system issue.
the borg
the borg
I think I know why. Tim Berners-Lee got his knighthood yesterday, so the spirit of the 'net shut down to see. It has a life I reckon.
cookie monster wrote:
> EL ® ö B ì Ñ wrote:
> It is not the USB port because we have tried the modem on my
> computer
> in the same house and it does exactly the same thing.
>
> Yes, but both of the computers could have their USB ports enabled for
> power saving.
Na they havn't.
Yesturday the internet wouldn't go on unless the phone was turned on, but today the internet has been on for over 7 hours without going off once.
The christmas lights are all still on out side and inside.
I just can't see a logical explanation to why my internet is having these problems.
> EL ® ö B ì Ñ wrote:
> It is not the USB port because we have tried the modem on my
> computer
> in the same house and it does exactly the same thing.
>
> Yes, but both of the computers could have their USB ports enabled for
> power saving.
Na they havn't.
Yesturday the internet wouldn't go on unless the phone was turned on, but today the internet has been on for over 7 hours without going off once.
The christmas lights are all still on out side and inside.
I just can't see a logical explanation to why my internet is having these problems.
EL ® ö B ì Ñ wrote:
> It is not the USB port because we have tried the modem on my computer
> in the same house and it does exactly the same thing.
Yes, but both of the computers could have their USB ports enabled for power saving.
> It is not the USB port because we have tried the modem on my computer
> in the same house and it does exactly the same thing.
Yes, but both of the computers could have their USB ports enabled for power saving.
For Telephone Number 01502***005 on Exchange LOWESTOFT
Good news! Your telephone line is connected to a Broadband-enabled exchange and this means that it's possible for you to receive it.
Hmmm, it says i can when i can't, bit naughty.
Taken from: http://www.bt.com/btbroadband/ns_home.jsp
Good news! Your telephone line is connected to a Broadband-enabled exchange and this means that it's possible for you to receive it.
Hmmm, it says i can when i can't, bit naughty.
Taken from: http://www.bt.com/btbroadband/ns_home.jsp
Cheers Adrian, i will try that BT user name later and see what happens.
It is not the USB port because we have tried the modem on my computer in the same house and it does exactly the same thing.
It is not the USB port because we have tried the modem on my computer in the same house and it does exactly the same thing.
EL ® ö B ì Ñ wrote:
> adrian wrote:
> Have you tried the test login? It is bt_test@startup_domain as the
> user name and no password. You cant access any sites apart from
> www.bt.net/digitaldemo. But you can see if you disconnect. The test
> login actually doesnt use most of the equipment used to connect you
> to the exchange, but if you did have the problems with the test
> login, then it would be BT to blame.
>
>
> Im sorry i didn't get this, could you explain it a little more
> please.
>
> Thanks.
Instead of using your Pipex user name and password you create a connection that uses bt_test@startup_domain as the username and password left blank. You should be able to connect to it like your on the internet but you can only visit www.bt.net/digitaldemo. What its for is to see if your ADSL is working as its not dependent on an ISP. So for example if you can't connect to Pipex, but can connect to this test login, then it would be Pipex who are down. So say you connect to this connection and you get disconnections then you know its not Pipex, its either something at your end or BT.
As you have said its been worst this week then Christmas lights may effect it. Theres no one near by with outside Christmas lights is there? Another thing to do test the microfilters. If one of them is faulty it could cause disconnections when a device attached to it tries to use the phone line.
Actually I just had a thought, do you use a USB modem? If so have you made sure that the USB port is disabled from being turned off? USB ports use power, and if there is not enough power going then the USB device might get turned off. You need to go to the device manager and select the USB ports and disable "allow to turn off" or something of that nature. What has made me think this is that you have a problem reconnecting, as you say you need to use the phone etc. If the modem was losing power and regaining it, then if the PC is not restarted it may cause something like this. If it was a ADSL problem from BT or Pipex I would have thought you would be able to reconnect again as soon as you received sync.
> adrian wrote:
> Have you tried the test login? It is bt_test@startup_domain as the
> user name and no password. You cant access any sites apart from
> www.bt.net/digitaldemo. But you can see if you disconnect. The test
> login actually doesnt use most of the equipment used to connect you
> to the exchange, but if you did have the problems with the test
> login, then it would be BT to blame.
>
>
> Im sorry i didn't get this, could you explain it a little more
> please.
>
> Thanks.
Instead of using your Pipex user name and password you create a connection that uses bt_test@startup_domain as the username and password left blank. You should be able to connect to it like your on the internet but you can only visit www.bt.net/digitaldemo. What its for is to see if your ADSL is working as its not dependent on an ISP. So for example if you can't connect to Pipex, but can connect to this test login, then it would be Pipex who are down. So say you connect to this connection and you get disconnections then you know its not Pipex, its either something at your end or BT.
As you have said its been worst this week then Christmas lights may effect it. Theres no one near by with outside Christmas lights is there? Another thing to do test the microfilters. If one of them is faulty it could cause disconnections when a device attached to it tries to use the phone line.
Actually I just had a thought, do you use a USB modem? If so have you made sure that the USB port is disabled from being turned off? USB ports use power, and if there is not enough power going then the USB device might get turned off. You need to go to the device manager and select the USB ports and disable "allow to turn off" or something of that nature. What has made me think this is that you have a problem reconnecting, as you say you need to use the phone etc. If the modem was losing power and regaining it, then if the PC is not restarted it may cause something like this. If it was a ADSL problem from BT or Pipex I would have thought you would be able to reconnect again as soon as you received sync.
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