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".eu domains - can't renew..."

Just sorting out my latest batch of domain renewals...

I have a couple of .eu domains due for renewal on 24/9/9

I have previously received the renewal reminder email (2/7/9) and the domains show 'orange' (expires soon) in my MyFreeola domain portfolio.

But when I try to renew I receive:

"xxxxxxxxxxxxx.eu 24/9/09 (50 Days) Cannot Renew Yet"



Is it me or 'you' ?
Thanks.

[s]Hmmm...[/s]

Warhunt wrote:
> Blimey, you have written about everything haven't you? :S

Not yet ! :¬)









[s]Hmmm...[/s]

Blimey, you have written about everything haven't you? :S

Warhunt wrote:
> There are certain companies (read: competitors) that will note
> when a domain is expiring and try and email...

FWIW Further to my last reply
Domain renewal scams





[s]Hmmm...[/s]

Dear Get Dotted Customer,

We are writing to let you know that the domain name(s) below are due for renewal soon.

DOMAIN NAME EXPIRES REGISTRANT RENEWAL PRICE

xxxxxxxxxxxxxx.EU 24/9/2009 xxx 10.34 for 1 yr
xxxxxxxxxxxxxx.EU 24/9/2009 xxx 10.34 for 1 yr

The prices shown above include a discount of 40%.

» Click here to renew now - it's fast, cheap and easy!

You should renew the above name(s) as soon as possible, as expiry will cause any associated e-mail and web services to stop working.

--------------------------------

EDIT: The above email was received on the 2nd July...

I'm not sure I'm appreciated appropriately around here! :¬P


[s]Hmmm...[/s]

I meant the prelimenary warning.......

Basically......

There are certain companies (read: competitors) that will note when a domain is expiring and try and email the customer using details on a WHOIS. The email is often of the nature..

"Your domain is expiring. To renew please ring us on...."

This does not really mention that they will be transferring companies etc so the customer has no idea what is happening.

Due to this we tend to send out emails very early to keep the customer as in the know as possible. I was under the impression that the .eu domain version did state that .eu domains can only be renewed at a certain point.

You can email me a copy of what you got, or just wait until I have spoke to marketing.

No panic at my end :¬P


I was just picking up on your:
"...but it's really a general thing for all..."




[s]Hmmm...[/s]

Not sure myself what the email states exactly, which is why I said I said I would pass it on. If it needs changing then it will be don't panic.

Warhunt wrote:
> Took you ages to reply ;)

I have to try to make a £ or 2 in the real world! :¬)

Unbelievably I've been out helping one of my 'Freeola' clients setup their first InstantPro site!!!

Not only do I put them on Freeola BB, and get them to use numerous Freeola domains, but I also introduce them to Freeola InstantPro!!!

They seemed quite happy and are already talking about signing up for more InstantPro sites!


Warhunt wrote:
> I will pass your comments on but...

huh? It's your systems that are asking me to renew now but aren't allowing it!?

Surely 'you' need to change your processes to cater for .eu addresses?...




[s]Hmmm...[/s]

Took you ages to reply ;)

I will pass your comments on but it's really a general thing for all domains (only .eu domain names like to be awkward) and is still a prelimenary warning as some users would consider 30 days short notice.

Thanks for that Warhunt.

Perhaps you can arrange for the email reminders and MyFreeola to be updated to show that?

As I mentioned the email was sent at the start of July and MyFreeola flags it as going to expire soon...


:¬)






[s]Hmmm...[/s]