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Getting a "no connection to server" message when I try to retrieve my e-mails. Is the fault .
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Getting a "no connection to server" message when I try to retrieve my e-mails. Is the fault .
Welcome to the forums!
See the Service Status page for updates on the ongoing maintenance.
See the Service Status page for updates on the ongoing maintenance.
[s]Hmmm...[/s]
When I had a proper job everything ran on IBM mainframes - real computing! All before servers were thought of.
We had a saying "IBM time" - when they said an hour it wasn't a normal 'Greenwich' hour!
IT can be unpredictable stuff!
Nice to see the regular updates on the Status Page - I'm happy things will get there in the end!
I'm also pleased to see Freeola have started to use their Twitter account - hopefully they'll reclaim the #Freeola hashtag.
EDIT: If my moderator powers let me I would change the title of this thread to add "Current email outage"...
We had a saying "IBM time" - when they said an hour it wasn't a normal 'Greenwich' hour!
IT can be unpredictable stuff!
Nice to see the regular updates on the Status Page - I'm happy things will get there in the end!
I'm also pleased to see Freeola have started to use their Twitter account - hopefully they'll reclaim the #Freeola hashtag.
[s]Hmmm...[/s]EDIT: If my moderator powers let me I would change the title of this thread to add "Current email outage"...
Hmmm... wrote:
When I had a [i]proper job everything ran on IBM mainframes - real computing! All before servers were thought of.
We had a saying "IBM time" - when they said an hour it wasn't a normal 'Greenwich' hour! [/i]
Certainly would apply here Hmmm ....
"
21/02/2015 16:00:
Mail is still continuing to be transferred to the new server, we will restore normal service as soon as possible. Again we apologise for any inconvenience caused. We are hoping to complete the process in the next hour, unfortunately the synchronisation process is taking longer than expected.
"
... and still no resolution ;¬)
When I had a [i]proper job everything ran on IBM mainframes - real computing! All before servers were thought of.
We had a saying "IBM time" - when they said an hour it wasn't a normal 'Greenwich' hour! [/i]
Certainly would apply here Hmmm ....
"
21/02/2015 16:00:
Mail is still continuing to be transferred to the new server, we will restore normal service as soon as possible. Again we apologise for any inconvenience caused. We are hoping to complete the process in the next hour, unfortunately the synchronisation process is taking longer than expected.
"
... and still no resolution ;¬)
I'm glad you are so sanguine about it. All our website email addresses are dead at a fairly important time and it seems that Freeloa have no real idea how long this process will take to run.
I know this is the free email service, but email associated with paid hosting services is caught up in this. This looks like it is going to be at least a 24 hour outage.
Seriously hacked off..
I know this is the free email service, but email associated with paid hosting services is caught up in this. This looks like it is going to be at least a 24 hour outage.
Seriously hacked off..
Hello,
This type of maintenance is always going to inconvenience users, there is not a lot we can do to prevent that I'm afraid. Instead we've tried to perform the maintenance at the quietest time of the week (going by server traffic). We posted advanced notification of this maintenance on our network status page. It would not have been practical to notify e-mail account holders individually. We are moving all data from a 3rd party platform to ours but there are many factors affecting how fast this can happen and we've been working hard since late last night to make it happen. Please bear with us and my apologies for the inconvenience caused.
This type of maintenance is always going to inconvenience users, there is not a lot we can do to prevent that I'm afraid. Instead we've tried to perform the maintenance at the quietest time of the week (going by server traffic). We posted advanced notification of this maintenance on our network status page. It would not have been practical to notify e-mail account holders individually. We are moving all data from a 3rd party platform to ours but there are many factors affecting how fast this can happen and we've been working hard since late last night to make it happen. Please bear with us and my apologies for the inconvenience caused.
Thanks Eccles ... maybe the thread title should be changed, as Hmmm suggested earlier, to something more appropriate due to the longevity of the situation ;¬)
You need to learn from the experience of the railways: what *really* upsets people is being left in the dark with no information.
I appreciate that transferring data can cause problems, but surely you have *some* idea of how far through the process you are. The messages posted on the network status page are worse than useless because they simply repeat - verbatim - the same wrong information.
And yes I know this is a "free" email service, but actually it's not free, but rather bundled into the price of the whole ISP service.
Not impressed.
I appreciate that transferring data can cause problems, but surely you have *some* idea of how far through the process you are. The messages posted on the network status page are worse than useless because they simply repeat - verbatim - the same wrong information.
And yes I know this is a "free" email service, but actually it's not free, but rather bundled into the price of the whole ISP service.
Not impressed.
cbell wrote:
You need to learn from the experience of the railways: what *really* upsets people is being left in the dark with no information.
I appreciate that transferring data can cause problems, but surely you have *some* idea of how far through the process you are. The messages posted on the network status page are worse than useless because they simply repeat - verbatim - the same wrong information.
And yes I know this is a "free" email service, but actually it's not free, but rather bundled into the price of the whole ISP service.
Not impressed.
This was what I was 'hinting' at earlier but didn't really want to say!
Spot on cbell
You need to learn from the experience of the railways: what *really* upsets people is being left in the dark with no information.
I appreciate that transferring data can cause problems, but surely you have *some* idea of how far through the process you are. The messages posted on the network status page are worse than useless because they simply repeat - verbatim - the same wrong information.
And yes I know this is a "free" email service, but actually it's not free, but rather bundled into the price of the whole ISP service.
Not impressed.
This was what I was 'hinting' at earlier but didn't really want to say!
Spot on cbell
Eccles wrote:
Hello,
This type of maintenance is always going to inconvenience users, there is not a lot we can do to prevent that I'm afraid. Instead we've tried to perform the maintenance at the quietest time of the week (going by server traffic). We posted advanced notification of this maintenance on our network status page. It would not have been practical to notify e-mail account holders individually. We are moving all data from a 3rd party platform to ours but there are many factors affecting how fast this can happen and we've been working hard since late last night to make it happen. Please bear with us and my apologies for the inconvenience caused.
It's ok to upgrade, but this work must have been programmed some time ago. Why could you not have advised customers when you sent the monthly invoice?
It's been nearly 24 hours now and still no word from you since the last (unhelpful) update at 1600.
Surely you must have some inkling of when the transfer will be completed or must we wait a further 24 hours before service is restored. Oh, and no, it's not exactly free but included in our normal service fees!
Hello,
This type of maintenance is always going to inconvenience users, there is not a lot we can do to prevent that I'm afraid. Instead we've tried to perform the maintenance at the quietest time of the week (going by server traffic). We posted advanced notification of this maintenance on our network status page. It would not have been practical to notify e-mail account holders individually. We are moving all data from a 3rd party platform to ours but there are many factors affecting how fast this can happen and we've been working hard since late last night to make it happen. Please bear with us and my apologies for the inconvenience caused.
It's ok to upgrade, but this work must have been programmed some time ago. Why could you not have advised customers when you sent the monthly invoice?
It's been nearly 24 hours now and still no word from you since the last (unhelpful) update at 1600.
Surely you must have some inkling of when the transfer will be completed or must we wait a further 24 hours before service is restored. Oh, and no, it's not exactly free but included in our normal service fees!
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