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Last night I appear to have had my XBL account hacked, this person has somehow managed to clear out my MS points balance as well as transfer another £21 for purchases which appear in my transactions list on Xbox.com but also appear to have been transferred off my account. These purchases were for a downloadable copy of FIFA 13 & an online pass for this game, a third transaction for a further £42.50 looks like it was declined (either by Paypal, my bank or MS).
Luckily I was actually online when these transactions occurred and spotted them in my email client. I quickly logged into my XBL account (via Xbox.com) and changed my account password which was a good thing as I have repeated emails from MS which would appear that this person was still attempting to access my account after the password change. Once I logged back into my account using the new password (which required a further security check) I found out that I could not remove the payment method from my Xbox account, there is an option to do this but the site does not seem to let you (says something like this option is not available at this time).
Anyway, after getting in a queue to chat to an online MS advisor, one long wait later and I did get to report this problem. The advisor told me that once you enter payment details into your XBL account (either Paypal or Credit card) only MS can remove it! I would strongly suggest anyone in this situation to contact them and get this done. I always redeem pre-paid codes for MS stuff (live subs & points purchases) and actually can't recall ever linking my Paypal account to my XBL account, perhaps it was when I first joined? (which was about 5 years ago).
Anyway, this MS agent has now put a temporary ban on any purchases being made using my XBL account until they complete an investigation on this reported activity. I have to call their helpline when it opens at 9am this morning (the number if anyone needs it is 0800 5871102) to launch this investigation and hopefully get my stolen money back.
Just a heads up really in case anyone on here is also unlucky enough to experience this, as a quick Google search would appear to suggest that this problem is not quite as rare as you might think...
Luckily I was actually online when these transactions occurred and spotted them in my email client. I quickly logged into my XBL account (via Xbox.com) and changed my account password which was a good thing as I have repeated emails from MS which would appear that this person was still attempting to access my account after the password change. Once I logged back into my account using the new password (which required a further security check) I found out that I could not remove the payment method from my Xbox account, there is an option to do this but the site does not seem to let you (says something like this option is not available at this time).
Anyway, after getting in a queue to chat to an online MS advisor, one long wait later and I did get to report this problem. The advisor told me that once you enter payment details into your XBL account (either Paypal or Credit card) only MS can remove it! I would strongly suggest anyone in this situation to contact them and get this done. I always redeem pre-paid codes for MS stuff (live subs & points purchases) and actually can't recall ever linking my Paypal account to my XBL account, perhaps it was when I first joined? (which was about 5 years ago).
Anyway, this MS agent has now put a temporary ban on any purchases being made using my XBL account until they complete an investigation on this reported activity. I have to call their helpline when it opens at 9am this morning (the number if anyone needs it is 0800 5871102) to launch this investigation and hopefully get my stolen money back.
Just a heads up really in case anyone on here is also unlucky enough to experience this, as a quick Google search would appear to suggest that this problem is not quite as rare as you might think...
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True DL. It's very rare we get a new user who sticks around. Most of the time it's because of something like the forum layout, but they never give feedback properly. I'm sure the staff would appreciate a newbies perspective :-D
pctech wrote:
.... (I can't follow the odd layout of these forums)
Hi pctech ... maybe you could expand this comment ... I, for one, would be very interested in your thoughts :¬)
.... (I can't follow the odd layout of these forums)
Hi pctech ... maybe you could expand this comment ... I, for one, would be very interested in your thoughts :¬)
Did you get your money Pete? (I can't follow the odd layout of these forums)
Yeah I've been through all the accounts I can think of. Pretty much changed everything to a new ridiculous password that's surprisingly easy to remember, well for me it is, and that's all that matters!
Could end up coming to that DL!
TBH I would actually write off the money (£20 odd outstanding) in return for my Paypal link being removed from my XBL account. Obviously I'm concerned that if my account gets hit again I might not get off so lightly next time. Not the correct attitude to have I know but I'm totally peed off with this now :(
TBH I would actually write off the money (£20 odd outstanding) in return for my Paypal link being removed from my XBL account. Obviously I'm concerned that if my account gets hit again I might not get off so lightly next time. Not the correct attitude to have I know but I'm totally peed off with this now :(
pete_21 wrote:
Well fed up now, this has gone on too long.
Saw this post earlier pete and thought that you might have got it sorted by now ... you do need a BFG ;¬)
Well fed up now, this has gone on too long.
Saw this post earlier pete and thought that you might have got it sorted by now ... you do need a BFG ;¬)
Sonic Chris wrote:
Now my Hotmail has just been hacked. Ugh, doing my head in changing all my passwords...
Sorry to hear this Chris, it's a total pain. You didn't have the same email/password that your Guild Wars account was attempted to be accessed with did you? I do not believe my XBL login details were 'guessable' and they were not used on any other account which makes me extremely suspicious as I can't see how (other than someone accessing MS files) the hackers got them.
My bank have not been all that helpful at this stage (no surprise there!) and told me to keep on at MS. Back onto them again today (think this is the 4th/5th call) for about 45 minutes as at first they could not access my account (strange as the hackers seemed to manage alright!) and then the agent informed me that ''certain parts of the investigation now seem to be missing from my file'', no idea what the hell is going on now? Told them that I will accept my refund in the form of an additional MS points token if they can remove my Paypal link asap, said they may be able to do this but it will take around another 72 hours. Well fed up now, this has gone on too long.
Now my Hotmail has just been hacked. Ugh, doing my head in changing all my passwords...
Sorry to hear this Chris, it's a total pain. You didn't have the same email/password that your Guild Wars account was attempted to be accessed with did you? I do not believe my XBL login details were 'guessable' and they were not used on any other account which makes me extremely suspicious as I can't see how (other than someone accessing MS files) the hackers got them.
My bank have not been all that helpful at this stage (no surprise there!) and told me to keep on at MS. Back onto them again today (think this is the 4th/5th call) for about 45 minutes as at first they could not access my account (strange as the hackers seemed to manage alright!) and then the agent informed me that ''certain parts of the investigation now seem to be missing from my file'', no idea what the hell is going on now? Told them that I will accept my refund in the form of an additional MS points token if they can remove my Paypal link asap, said they may be able to do this but it will take around another 72 hours. Well fed up now, this has gone on too long.
Now my Hotmail has just been hacked. Ugh, doing my head in changing all my passwords...
By now pete ... think you need a 'BFG' ;¬)
pctech wrote:
pete_21 wrote:
[i]Despite many promises still not had my money back. Also until this done MS cannot remove the payment link from my a/c. Getting fed up with this now.
Take it up with Halifax mate, MS are dragging their feet.[/i]
Think that's going to have to be the plan, one final call to MS this morning and if no success I'll get onto Paypal and Halifax. Really feel MS should have sorted this by now, they've had enough time IMO.
pete_21 wrote:
[i]Despite many promises still not had my money back. Also until this done MS cannot remove the payment link from my a/c. Getting fed up with this now.
Take it up with Halifax mate, MS are dragging their feet.[/i]
Think that's going to have to be the plan, one final call to MS this morning and if no success I'll get onto Paypal and Halifax. Really feel MS should have sorted this by now, they've had enough time IMO.
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