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Last night I appear to have had my XBL account hacked, this person has somehow managed to clear out my MS points balance as well as transfer another £21 for purchases which appear in my transactions list on Xbox.com but also appear to have been transferred off my account. These purchases were for a downloadable copy of FIFA 13 & an online pass for this game, a third transaction for a further £42.50 looks like it was declined (either by Paypal, my bank or MS).
Luckily I was actually online when these transactions occurred and spotted them in my email client. I quickly logged into my XBL account (via Xbox.com) and changed my account password which was a good thing as I have repeated emails from MS which would appear that this person was still attempting to access my account after the password change. Once I logged back into my account using the new password (which required a further security check) I found out that I could not remove the payment method from my Xbox account, there is an option to do this but the site does not seem to let you (says something like this option is not available at this time).
Anyway, after getting in a queue to chat to an online MS advisor, one long wait later and I did get to report this problem. The advisor told me that once you enter payment details into your XBL account (either Paypal or Credit card) only MS can remove it! I would strongly suggest anyone in this situation to contact them and get this done. I always redeem pre-paid codes for MS stuff (live subs & points purchases) and actually can't recall ever linking my Paypal account to my XBL account, perhaps it was when I first joined? (which was about 5 years ago).
Anyway, this MS agent has now put a temporary ban on any purchases being made using my XBL account until they complete an investigation on this reported activity. I have to call their helpline when it opens at 9am this morning (the number if anyone needs it is 0800 5871102) to launch this investigation and hopefully get my stolen money back.
Just a heads up really in case anyone on here is also unlucky enough to experience this, as a quick Google search would appear to suggest that this problem is not quite as rare as you might think...
Luckily I was actually online when these transactions occurred and spotted them in my email client. I quickly logged into my XBL account (via Xbox.com) and changed my account password which was a good thing as I have repeated emails from MS which would appear that this person was still attempting to access my account after the password change. Once I logged back into my account using the new password (which required a further security check) I found out that I could not remove the payment method from my Xbox account, there is an option to do this but the site does not seem to let you (says something like this option is not available at this time).
Anyway, after getting in a queue to chat to an online MS advisor, one long wait later and I did get to report this problem. The advisor told me that once you enter payment details into your XBL account (either Paypal or Credit card) only MS can remove it! I would strongly suggest anyone in this situation to contact them and get this done. I always redeem pre-paid codes for MS stuff (live subs & points purchases) and actually can't recall ever linking my Paypal account to my XBL account, perhaps it was when I first joined? (which was about 5 years ago).
Anyway, this MS agent has now put a temporary ban on any purchases being made using my XBL account until they complete an investigation on this reported activity. I have to call their helpline when it opens at 9am this morning (the number if anyone needs it is 0800 5871102) to launch this investigation and hopefully get my stolen money back.
Just a heads up really in case anyone on here is also unlucky enough to experience this, as a quick Google search would appear to suggest that this problem is not quite as rare as you might think...
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pete_21 wrote:
This has been far more hassle than it should have been.
Can only say, at least you got it sorted! Your experience from MS has been terrible and it's about time that they learned from their 'errors' especially 'customer service' and it should be 'country based' and not that big warehouse in Mumbai, that seems to serve every possible human complaint with 'Frank' being the 'number one' expert!
One thing is obvious though...PC Online gaming doesn't suffer from this.
This has been far more hassle than it should have been.
Can only say, at least you got it sorted! Your experience from MS has been terrible and it's about time that they learned from their 'errors' especially 'customer service' and it should be 'country based' and not that big warehouse in Mumbai, that seems to serve every possible human complaint with 'Frank' being the 'number one' expert!
One thing is obvious though...PC Online gaming doesn't suffer from this.
Another couple of irate phone calls later and I have finally got my refund today (along with a code for 1 month XBL Gold Membership for my inconvenience). Just got to phone them one more time to get my Paypal link removed from my XBL account (that option still not working for me via Xbox.com?). This has been far more hassle than it should have been.
Go direct pete, pctech has decided to leave the fold ... so 'the choice is yours' :¬)
Matto wrote:
i hacked some account like you described here my number is 07858925739
Probably not a great idea to give your mobile number out to strange men on a net forum...
@pctech Did actually think about BBC's Watchdog the other day, might give that a go if I still haven't had a refund by the end of the week. Could always fire off an email, nowt to lose I suppose. Would insist they played banjo's on the feature though!
i hacked some account like you described here my number is 07858925739
Probably not a great idea to give your mobile number out to strange men on a net forum...
@pctech Did actually think about BBC's Watchdog the other day, might give that a go if I still haven't had a refund by the end of the week. Could always fire off an email, nowt to lose I suppose. Would insist they played banjo's on the feature though!
Matto wrote:
i hacked some account like you described here my number is 07858925739
You have got to be kidding haha :¬D
i hacked some account like you described here my number is 07858925739
You have got to be kidding haha :¬D
i hacked some account like you described here my number is 07858925739
BBC Watchdog and shame them into giving him his money back.
pctech wrote:
Time to progress with your bank mate I think.
No chance there ... go to MS and get compensation, damages and work on 'mental cruelty', always works that one ;¬)
@pctech...
Your suggestions?
Time to progress with your bank mate I think.
No chance there ... go to MS and get compensation, damages and work on 'mental cruelty', always works that one ;¬)
@pctech...
Your suggestions?
Time to progress with your bank mate I think.
pctech wrote:
Did you get your money Pete? (I can't follow the odd layout of these forums)
Had an email from MS middle of last week saying my refund had been ''successfully reprocessed'' and would be back in my account within 72 hours.........still no sign of it :(
Did you get your money Pete? (I can't follow the odd layout of these forums)
Had an email from MS middle of last week saying my refund had been ''successfully reprocessed'' and would be back in my account within 72 hours.........still no sign of it :(
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