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"I don't believe it!"

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Tue 07/01/03 at 17:28
Regular
Posts: 787
I've had my PS2 for a good three years now (since it came out pre-ordered), but I certainly wouldn't have bothered if I knew that it cam with an expiry date!

Everytime I insert a game, it keeps making sounds that indicate it's not reading the disc properly. I'm thinking of ringing the customer hotline to tell them of the problem (in actual fact I'm seeking for mercy) but this just isn't right. I haven't done anything in anyway to my PS2 to not make it work properly, otherwise I wouldn't be complaining right this moment.

I even had to bash it a couple of time because I got so sick of it! My games are working, but it's so mush hassle to just try and start a game. Plus, when it tries to load a game, it makes a *clanking* noise. It wasn't until quite recently that I realised this clanking noise was in fact scratching and defacing my discs, which further makes the whole task of beginning a game even worse.

To be honest, I'm not too pleased by this considering I even payed the maximum price for my PS2 (300 quid) with no controller or memory card! Surely I have a case here!

Anyone else facing similar problems?
Tue 07/01/03 at 17:28
Regular
"Being Ignorant"
Posts: 2,574
I've had my PS2 for a good three years now (since it came out pre-ordered), but I certainly wouldn't have bothered if I knew that it cam with an expiry date!

Everytime I insert a game, it keeps making sounds that indicate it's not reading the disc properly. I'm thinking of ringing the customer hotline to tell them of the problem (in actual fact I'm seeking for mercy) but this just isn't right. I haven't done anything in anyway to my PS2 to not make it work properly, otherwise I wouldn't be complaining right this moment.

I even had to bash it a couple of time because I got so sick of it! My games are working, but it's so mush hassle to just try and start a game. Plus, when it tries to load a game, it makes a *clanking* noise. It wasn't until quite recently that I realised this clanking noise was in fact scratching and defacing my discs, which further makes the whole task of beginning a game even worse.

To be honest, I'm not too pleased by this considering I even payed the maximum price for my PS2 (300 quid) with no controller or memory card! Surely I have a case here!

Anyone else facing similar problems?
Tue 07/01/03 at 17:38
"High polygon count"
Posts: 15,624
The warranty period is only one year - as with most electronic equipment. But get on the phone anyway - you may find that Sony will replace it free of charge.
Tue 07/01/03 at 17:40
Regular
"Cigar smoker"
Posts: 7,885
Not at the moment although your probably not wanting to hear that.

Had mine since launch day and it's still going strong.

*crosses fingers*
Tue 07/01/03 at 23:04
Regular
"50 BLM,30 SMN,25 RD"
Posts: 2,299
If it was having trouble reading discs it could have been a dusty environment that mucked up the laser. If you battered it in frustration that might be why it's scratching the discs.
Wed 08/01/03 at 16:16
Regular
"Being Ignorant"
Posts: 2,574
No, smartass, it was scratching the discs before I bashed it. I normally wouldn't ever lay a finger on any of my consoles, but I just got fed up with its behaviour.

I'm going on the phone to Sony in a minute.
Wed 08/01/03 at 16:29
Regular
"Cigar smoker"
Posts: 7,885
Dont tell Sony about the bashing bit obviously ;)
Wed 08/01/03 at 16:31
Regular
Posts: 1,317
lol, thats wot happens to my bros whenever he wants to play gta3 or smackdown 3
Wed 08/01/03 at 17:32
Regular
Posts: 7
Hi,

I had a similar problem back in October - I was getting a "Disc Read Error" or something for my DVDs (the CD's worked). It was scratching perfect circles into my DVD's.

I think this is only a problem for the Pre-ordered PS2's (with Model Nimber: SCPH-30003). The new PS2's or newer Models than SCPH-30003 do not have this problem.

Sony will not admit this is a fault with there SCPH-30003 models, but they will replace it for 65 pounds (for a refurbished new one)[e.g model 35003 or something).

They will also repair the scratched disc's for free - they will give you their Consumer Services address.

The number I phoned was:

08705 998877

They told me to stick five items in a bag and a courier came around and swapped them over.

I was a bit miffed about having to pay the 65 pounds as I'm sure it is a very common problem for the 30003 and think they should have recalled the machines - but this would have been costly and not very good publicity just as other consoles were coming out to market (back when they discovered it was a common problem).


Still this was my only (cheapest) option I had, as my pre-order of VC was just about to come out.
Wed 08/01/03 at 18:30
"High polygon count"
Posts: 15,624
badgerturnip wrote:
> I think this is only a problem for the Pre-ordered PS2's (with Model
> Nimber: SCPH-30003). The new PS2's or newer Models than SCPH-30003
> do not have this problem.
>
> Sony will not admit this is a fault with there SCPH-30003 models, but
> they will replace it for 65 pounds (for a refurbished new one)[e.g
> model 35003 or something).


Perhaps there is nothing to admit to, though?

My PS2 is a pre-ordered launch machine, and still performs flawlessly with any (valid) disc that I put in it.

There are several reports of these 'failings' every so often, but when you think how many machines were sold at launch, I don't think there's enough of them to consider it a major failing/problem. Though it is obviously a real pain in the backside for those that it does affect.

Also, remember that Sony were providing free replacement of faulty machines for a very long time AFTER the warranties of launch machines expired - longer than they needed to, or were required to, and certainly longer than any other company ever has.
Wed 08/01/03 at 20:49
Regular
"Just Bog Standard.."
Posts: 4,589
This sounds very similar to the problem I had with my Playstation 1. It just wouldnt play the games, not until I tried loading it quite a lot of times. It made a sort of screechy noise and then the disc just kept spinning, but the game wouldnt work.

But they all work on the PS2 though, yey!

:)

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