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".com domain renewal delay."

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Tue 06/09/11 at 09:24
Moderator
"Are you sure?"
Posts: 5,000
Hi Freeola,
I renewed a couple of .com TLDs yesterday morning.

I received my email confirmation as normal but I notice I I haven't received the emailed invoice and when checking I see the domains still have the old expiry date?

Is there a known delay at the moment or do I need to raise a Support Ticket?

Thanks,
[s]Hmmm...[/s]
Tue 06/09/11 at 12:39
Moderator
"Are you sure?"
Posts: 5,000
Fair enough :¬)

I'm glad I posted now as it may help others wondering why their gTLD renewals are taking a bit longer.

[s]Hmmm...[/s]


EDIT for clarity:
common gTLDs are .com / .net / .org / .info
Tue 06/09/11 at 12:34
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Yes most domain updates will be processed within a minute. Normal renewals, where the domain isn't moved, are done in seconds. Unfortunately transfers will always be slower as the registry has to make sure the transfer is authorised. Still, the next renewals for your domains should be quick again!
Tue 06/09/11 at 12:25
Moderator
"Are you sure?"
Posts: 5,000
Thanks - that's a shame as things had got nice and quick.

I'll keep monitoring things.
[s]Hmmm...[/s]
Tue 06/09/11 at 12:09
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
At the moment when you renew a gTLD we are moving them from one registrar to another. This uses the normal domain transfer process with the registry so does take longer than a simple renewal. It's all done automatically though so you should get confirmation in a few days.
Tue 06/09/11 at 09:24
Moderator
"Are you sure?"
Posts: 5,000
Hi Freeola,
I renewed a couple of .com TLDs yesterday morning.

I received my email confirmation as normal but I notice I I haven't received the emailed invoice and when checking I see the domains still have the old expiry date?

Is there a known delay at the moment or do I need to raise a Support Ticket?

Thanks,
[s]Hmmm...[/s]

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