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Ok so further to my calls yesterday about slow internet, and thanks for the call back last night saying there is no fault (been here before) my status update reads as follows,,,
Whole village and surrounding villages all afftected by this still! I went to BT speedtester this morning and it said my download speed was
Download speedachieved during the test was - 108 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
freeola suggest that I change my filters again (this was done within the last 2 months ) but ever the sucker I changed them all again, still no luck! should all the village change their filters? do you think that would help?
Hang on its nearly 8.30 the call centre is almost open, think all phone and take up the offer of an engineer call out and risk the £60 fee because clearly some thing is far wrong here even though BT wont admit that to Freeola, like I said we have been here before
Digi
Whole village and surrounding villages all afftected by this still! I went to BT speedtester this morning and it said my download speed was
Download speedachieved during the test was - 108 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
freeola suggest that I change my filters again (this was done within the last 2 months ) but ever the sucker I changed them all again, still no luck! should all the village change their filters? do you think that would help?
Hang on its nearly 8.30 the call centre is almost open, think all phone and take up the offer of an engineer call out and risk the £60 fee because clearly some thing is far wrong here even though BT wont admit that to Freeola, like I said we have been here before
Digi
Page:
Hi Hmmm
The £60 was a misprint on my sons behalf apperently it was going to be £160! any how I have service resumed thanks to 2 BT customers who phoned up their ISPs to complain both got the offer of a FREE engineer visit one for tomorrow the other for Tuesday, but in that time I think BT have remotely rebooted some thing, as the net is now flying as is possably faster than its ever been here is the latest result bear in mind at lunch time I acheived a download speed of 53Kbps
Download speedachieved during the test was - 6435 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Hmmm... wrote:
> Hi Digi,
> Any change in your broadband problems?
> Your line stats looked fantastic as usual - maximum possible
> sync for a 20CN line with the correct maximum IP Profile!
>
> Re. The £60 BT callout charge you mentioned - £188
> is often banded about if BT fail to find a problem with their kit
> :¬(
>
> With others in your village having the same problems you would
> hope that BT would be on the case pretty quick.
>
>
>
>
The £60 was a misprint on my sons behalf apperently it was going to be £160! any how I have service resumed thanks to 2 BT customers who phoned up their ISPs to complain both got the offer of a FREE engineer visit one for tomorrow the other for Tuesday, but in that time I think BT have remotely rebooted some thing, as the net is now flying as is possably faster than its ever been here is the latest result bear in mind at lunch time I acheived a download speed of 53Kbps
Download speedachieved during the test was - 6435 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Hmmm... wrote:
> Hi Digi,
> Any change in your broadband problems?
> Your line stats looked fantastic as usual - maximum possible
> sync for a 20CN line with the correct maximum IP Profile!
>
> Re. The £60 BT callout charge you mentioned - £188
> is often banded about if BT fail to find a problem with their kit
> :¬(
>
> With others in your village having the same problems you would
> hope that BT would be on the case pretty quick.
>
>
>
>
[s]Hmmm...[/s] 
Hi Digi,
Any change in your broadband problems?
Your line stats looked fantastic as usual - maximum possible sync for a 20CN line with the correct maximum IP Profile!
Re. The £60 BT callout charge you mentioned - £188 is often banded about if BT fail to find a problem with their kit :¬(
With others in your village having the same problems you would hope that BT would be on the case pretty quick.
Any change in your broadband problems?
Your line stats looked fantastic as usual - maximum possible sync for a 20CN line with the correct maximum IP Profile!
Re. The £60 BT callout charge you mentioned - £188 is often banded about if BT fail to find a problem with their kit :¬(
With others in your village having the same problems you would hope that BT would be on the case pretty quick.
[s]Hmmm...[/s] 
Being a WOW player myself, I know how he feels.
I can only re-iterate my responses however, and I'll ensure our support team get onto it (as I am positive they are).
I can only re-iterate my responses however, and I'll ensure our support team get onto it (as I am positive they are).
VENT VENT VENT and do you realise that whilst all this is going on my son says he is missing out on his daily frost badges on WOW and he muttered some thing about the Elfs taking over some where as well! i tell you we are all DOOMED! Doooomed I tell you :-)
We do understand your frustration believe me, however as always we have certain boundaries to work within. There is no major fault in the error as listed by BT so we must investigate all issues individually following standard procedures.
I am sure you know by now that we will do all we can, where we can for you and all our customers.
I am sure you know by now that we will do all we can, where we can for you and all our customers.
Hi Warhunt
I need to VENT some where and and I dont want to shout down the phone at the call centre staff :-) its very frustrating knowing that the whole village and surronding area has a problem, and yet BT wholsale with all its high tech gear can report back to you and say "there is no problem" when clearly there is a big problem in this area - VENT VENT VENT - take a deep breath Digi :-)
I need to VENT some where and and I dont want to shout down the phone at the call centre staff :-) its very frustrating knowing that the whole village and surronding area has a problem, and yet BT wholsale with all its high tech gear can report back to you and say "there is no problem" when clearly there is a big problem in this area - VENT VENT VENT - take a deep breath Digi :-)
My colleagues and even myself are doing what they can for you via official methods. Iam not going to comment on here further than this message to avoid confusion, and hence slow your resolution down.
It would be best to continue portraying your results via official means too, as you are unlikely to receive any official response on the forums when a member of staff is not on here. Please bear this in mind.
It would be best to continue portraying your results via official means too, as you are unlikely to receive any official response on the forums when a member of staff is not on here. Please bear this in mind.
Ok so further to my calls yesterday about slow internet, and thanks for the call back last night saying there is no fault (been here before) my status update reads as follows,,,
Whole village and surrounding villages all afftected by this still! I went to BT speedtester this morning and it said my download speed was
Download speedachieved during the test was - 108 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
freeola suggest that I change my filters again (this was done within the last 2 months ) but ever the sucker I changed them all again, still no luck! should all the village change their filters? do you think that would help?
Hang on its nearly 8.30 the call centre is almost open, think all phone and take up the offer of an engineer call out and risk the £60 fee because clearly some thing is far wrong here even though BT wont admit that to Freeola, like I said we have been here before
Digi
Whole village and surrounding villages all afftected by this still! I went to BT speedtester this morning and it said my download speed was
Download speedachieved during the test was - 108 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
freeola suggest that I change my filters again (this was done within the last 2 months ) but ever the sucker I changed them all again, still no luck! should all the village change their filters? do you think that would help?
Hang on its nearly 8.30 the call centre is almost open, think all phone and take up the offer of an engineer call out and risk the £60 fee because clearly some thing is far wrong here even though BT wont admit that to Freeola, like I said we have been here before
Digi
Page: