Viewing Thread:
"Freeola email problems"

I thought a staffie may have started a post to explain things...


I had just started to receive a few emails after this afternoon's email problems and thought I would soon catch up with things.

Disappointed to find that you have now 'blocked' all email access to resolve your issues.

I wonder how many normal users will manage to find your Service Status page?

Can someone possibly expand on "...retry later on in the evening" ?

Can someone also say what will happen to emails in the system and new emails sent to Freeola accounts.

Thanks.
[s]Hmmm...[/s]

As you well know, all explanations into any issue we may be having appear on the Status Page. Most normal users will visit our homepage when they are having issues, seeing the Network Status message, and not these forums which is why we will not post any such messages here. Obviously if a forum user was to query the issue, with or without looking at the Status Page we will endeavour to reply when we can.

For those normal users that are unable to navigate to either our homepage, Support Pages or the Network Status Page we have a helpful message on our phonelines outlining the issue.

Unfortunately I cannot expand on the phrase you requested as that is as expansive as we can be on this time-frame as I type this. Should we receive a specific time as to when this will clear, we will update the Status Page accordingly. However, based on previous experience, we are expecting this 'block', and the backlog, to be clear within the next couple of hours.

As before, and with the occasional other e-mail issues, we are expecting any message currently in the mail queue to be received over the next few hours. Anything sent to a Freeola address during this 'down' period should automatically be resent by the sending server after a period of time, likely to be this evening or the early hours of the morning.

I thought a staffie may have started a post to explain things...


I had just started to receive a few emails after this afternoon's email problems and thought I would soon catch up with things.

Disappointed to find that you have now 'blocked' all email access to resolve your issues.

I wonder how many normal users will manage to find your Service Status page?

Can someone possibly expand on "...retry later on in the evening" ?

Can someone also say what will happen to emails in the system and new emails sent to Freeola accounts.

Thanks.
[s]Hmmm...[/s]