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"Freeola email problems"

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Tue 29/06/10 at 17:49
Moderator
"Are you sure?"
Posts: 5,000
I thought a staffie may have started a post to explain things...


I had just started to receive a few emails after this afternoon's email problems and thought I would soon catch up with things.

Disappointed to find that you have now 'blocked' all email access to resolve your issues.

I wonder how many normal users will manage to find your Service Status page?

Can someone possibly expand on "...retry later on in the evening" ?

Can someone also say what will happen to emails in the system and new emails sent to Freeola accounts.

Thanks.
[s]Hmmm...[/s]
Tue 29/06/10 at 19:58
Regular
"Embrace the Martian"
Posts: 285
Spam is such a hard thing though Hmmm, as much as we defend against it, it is impossible to stop 100% of it. Sure discussing it with our customers allows you guys to vent your annoyances, but there is still only one sensible way of dealing with it.

We continually adapt our systems to be as spam proof as possible but there will always be imperfections. There will always be developments made by spammers that we can only play a game of catch up. And this is what we strive to do for you day in, day out, to give you the best possible protection that we can provide.
Tue 29/06/10 at 22:24
Regular
"Feather edged ..."
Posts: 8,536
LukeM wrote:
> Spam is such a hard thing though Hmmm, as much as we defend
> against it, it is impossible to stop 100% of it. Sure discussing
> it with our customers allows you guys to vent your annoyances,
> but there is still only one sensible way of dealing with it.
>
> We continually adapt our systems to be as spam proof as possible
> but there will always be imperfections. There will always be
> developments made by spammers that we can only play a game of
> catch up. And this is what we strive to do for you day in, day
> out, to give you the best possible protection that we can
> provide.

I know where you're coming from Hmmm, but Luke is right...at the end of the day, it's down to the user. You and I can fight 'tooth and nail' until we are 'blue in the face' with our clients but do they listen to our advice etc etc etc? I can only admire you for your persistence...with some of my clients I gave up long ago, but funnily enough they are still on board!

Well done Grommit....another cheese toasty would be nice :¬))

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