Viewing Thread:
"Freeola email problems"

I thought a staffie may have started a post to explain things...


I had just started to receive a few emails after this afternoon's email problems and thought I would soon catch up with things.

Disappointed to find that you have now 'blocked' all email access to resolve your issues.

I wonder how many normal users will manage to find your Service Status page?

Can someone possibly expand on "...retry later on in the evening" ?

Can someone also say what will happen to emails in the system and new emails sent to Freeola accounts.

Thanks.
[s]Hmmm...[/s]

I thought a staffie may have started a post to explain things...


I had just started to receive a few emails after this afternoon's email problems and thought I would soon catch up with things.

Disappointed to find that you have now 'blocked' all email access to resolve your issues.

I wonder how many normal users will manage to find your Service Status page?

Can someone possibly expand on "...retry later on in the evening" ?

Can someone also say what will happen to emails in the system and new emails sent to Freeola accounts.

Thanks.
[s]Hmmm...[/s]

As you well know, all explanations into any issue we may be having appear on the Status Page. Most normal users will visit our homepage when they are having issues, seeing the Network Status message, and not these forums which is why we will not post any such messages here. Obviously if a forum user was to query the issue, with or without looking at the Status Page we will endeavour to reply when we can.

For those normal users that are unable to navigate to either our homepage, Support Pages or the Network Status Page we have a helpful message on our phonelines outlining the issue.

Unfortunately I cannot expand on the phrase you requested as that is as expansive as we can be on this time-frame as I type this. Should we receive a specific time as to when this will clear, we will update the Status Page accordingly. However, based on previous experience, we are expecting this 'block', and the backlog, to be clear within the next couple of hours.

As before, and with the occasional other e-mail issues, we are expecting any message currently in the mail queue to be received over the next few hours. Anything sent to a Freeola address during this 'down' period should automatically be resent by the sending server after a period of time, likely to be this evening or the early hours of the morning.

Hmmm... wrote:
> I thought a staffie may have started a post to explain
> things...
>
>
> I had just started to receive a few emails after this
> afternoon's
> email
> problems and thought I would soon catch up with things.
>
> Disappointed to find that you have now 'blocked' all email
> access to resolve your issues.
>
> I wonder how many normal users will manage to find your
> Service Status page?
>
> Can someone possibly expand on "...retry later on in the
> evening" ?
>
> Can someone also say what will happen to emails in the system
> and new emails sent to Freeola accounts.
>
> Thanks.
> [s]Hmmm...[/s]

Hi Hmmm....same here, clients are beginning to wonder...all their accounts are failing :-(

Butch wrote:
> ... Most normal users will visit
> our homepage when they are
> having issues, seeing the Network Status message, and not these
> forums which is why we will not post any such messages here.


Hi Butch,
Thanks for that.
FYI When I visited the Freeola home page (and I checked a few times) the 'Network Status message' wasn't there.

It's hard to read 'tone' in written text. So please don't take my feedback the wrong way and i'll do the same ;¬)

While I'm typing this I'm looking at a "Passionate about Support" message in the left hand banners.

It just would have been refreshing and perhaps demonstrated some of this passion to read a message on Freeola's Services forum started by a staffie in this case. Especially as this complete 'blocking' of email to allow a catchup is a new feature.

For any others reading it might be worth pointing out that even though the status message reads: "necessary to temporarily block access to the pop service" I'm finding I can still send email. It's just receiving that's unavailable.
[s]Hmmm...[/s]

Dragonlance wrote:
> Hi Hmmm....same here, clients are beginning to wonder...all
> their accounts are failing :-(

Hi Dragonlance :¬)
The majority of my clients (and no doubt some others) won't even appreciate what a "pop service" is!

I'm sure everything will be back to normal soon.
[s]Hmmm...[/s]

Hmmm... wrote:

> For any others reading it might be worth pointing out that even
> though the status message reads: "necessary to temporarily
> block access to the pop service" I'm finding I can still
> send email. It's just receiving that's unavailable.

Yes that is correct. The MX servers that receive incoming mail are still accepting it, although some are refusing new mail as they have a full queue. Under normal operation the MX servers then pass the mail to the POP3 server for delivery to inboxes. You then login to the POP3 server to collect this mail. Unfortunately someone has decided to spam us heavily, which meant the queue of mail waiting to be delivered was/is very big. You can't simply delete everything in the queue to clear things down, every email still has to be filtered to try and ensure it is legitimate.

Hi Eccles,
I meant that I can still successfully write and send email to non-Freeola accounts (via SMTP), which some customers may not appreciate.










[s]Hmmm...[/s]

Hmmm... wrote:
> Hi Eccles,
> I meant that I can still successfully write and send email to
> non-Freeola accounts (via SMTP), which some customers may not
> appreciate.

I guess there could be some clarity in defining the issue is with POP, and thus incoming, rather than outgoing which uses SMTP. But then again you might log into your mail client and see when you Send/Receive that your sends are successful.

One thing I know for sure? I hate spam! And I'm pretty sure I'm not the only one.

Well done Grommit, we're up and running :¬))

LukeM wrote:
> One thing I know for sure? I hate spam! And I'm pretty sure I'm
> not the only one.

That's one of the reasons I'm often quick to try and start a discussion on SPAM to Freeola accounts.





[s]Hmmm...[/s]