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"Freeola email 'housekeeping'"

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Mon 12/04/10 at 10:50
Moderator
"Are you sure?"
Posts: 5,000
I've been receiving a number of emails from Freeola regarding annual email housekeeping over the last few days.

I would like to make sure none of my accounts have missed the required confirmation.

The emails mention:
"If you don't wish to click the link above, you can log into your MyFreeola account at http://freeola.com/myfreeola-control-panel/, where you will be asked to confirm your forwarding."

I've looked a number of times and haven't been asked for this?
Am I missing something?

Thanks.
[s]Hmmm...[/s]
Tue 25/05/10 at 15:02
Regular
"Embrace the Martian"
Posts: 285
I would probably advise going through our Ticket System or call us Hmmm on this one TBH.
Tue 25/05/10 at 14:47
Moderator
"Are you sure?"
Posts: 5,000
Looks like this recent 'housekeeping' has caught me out big time :¬(

After troubleshooting some email issues for some of my clients I can see that email forwarding that I've had in place for years has been removed!

I can only think that the recent emails that were asking for confirmation of the forwarding in place never reached my clients or were thought to be spam/scam which in turn meant that email forwarding was removed by your automated systems.

I login very regularly to my MyFreeola account and the option to confirm email forwarding was never displayed!
Previous years this has worked fine and I've been able to confirm all active email accounts.

After I went to the trouble of raising this when the housekeeping started it makes it even more painful...

Freeola, are you able to put the email forwarding back in place for my accounts that have had it removed over the last few weeks or regenerate the confirmation messages to my MyFreeola account?

I have 130+ domains many with multiple email accounts so this is quite a problem for me :¬(

[s]Hmmm...[/s]
Mon 12/04/10 at 13:00
Staff Moderator
"Show Me Your Moves"
Posts: 2,255
We noticed this too, the message appeared there last time but not on this run. I wasn't in on Friday, but I do know the relevant people have been told and will be chased later on if it's still an issue.

I would advise you either click the link in the e-mail, or wait a couple of days :)
Mon 12/04/10 at 10:50
Moderator
"Are you sure?"
Posts: 5,000
I've been receiving a number of emails from Freeola regarding annual email housekeeping over the last few days.

I would like to make sure none of my accounts have missed the required confirmation.

The emails mention:
"If you don't wish to click the link above, you can log into your MyFreeola account at http://freeola.com/myfreeola-control-panel/, where you will be asked to confirm your forwarding."

I've looked a number of times and haven't been asked for this?
Am I missing something?

Thanks.
[s]Hmmm...[/s]

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