Viewing Thread:
"FREEOLA CUSTOMER SERVICE - form_to_mail.php problems."

Just received a 'form' email from the 9th Feb from one of my sites using your form_to_mail.php script.

On the 12th Feb I updated my support ticket regarding the on-going problems, but the last response I've received was from the 7th Feb?

In case your email responses are going missing could you PLEASE provide an update here?

Thanks.

Yes, sorry for any delay. I have forwarded the enquiry to our Support Team to look into any possible issues with our ticket system and make sure that you get a reply shortly.

All my forms have ground to a halt again today? some were working and some were slow! but today all are VERY slow again.

I wish Freeola would get their finger out and FIX this problem with their servers. We have a lot of web sites with FREEOLA and when it all works, it works well, BUT when it don't oh boy we get the flack, we have alot of clients with Freeola, and what thanks do we get, when things go wrong. NONE!!!!!.

Loki how soon is ASAP?


loki wrote:
> We had taken some action to prevent abuse by spammers that had
> overloaded the server. The situation was greatly improved
> earlier in the week, although still by no means as fast as we'd
> like.
>
> If you have noticed slowdown since this initial improvement then
> that is very disappointing, I will get one of the team here to
> look into it ASAP.

I am conducting tests with a .php script aimed at returning .jpg files to me by e-mail. I submitted a test form 18 hours ago and still do not know whether or not it was successful. As I am working by sophisticated trial-and-error, this is not a very pleasing state of affairs. Can there not be a white list for known and trusted users whereby their needs can be filtered out of the pack and processed more quickly?

I take it Loki is on a long weekend?

this morning we got a batch of spam through from our Form mail all from the same address

----- Original Message -----
From:

wanting to service our opel car that we dont have, is any staff members reading this thread? or am I just wasing my time bringing it to your attention?

Kev

----- Original Message -----
From:

again this time signed Britany, last time same address but signed Bill, so HOW COME Brittany and Bill can get messages through but genuine visitors to ours sites cant?

Kev

This is becoming a real pain!

I can see people have used one of my 'forms' yesterday but I'm still to receive the message! It makes me look ****

Some sort of acknowledgement on the 'status' page is surely well overdue???

Indeed it is Overdue!

I tried my forms yesterday, SERVER 0 is the one causing the biggest problem for me its had no forms now for about a week! others are varying between 1 day and 4 days! and yet 1 yesterday returned a form in 5mins!! then back to 29hours for the next message, why O why does this forum exist if they (Freeola) choose to ignore it all the time!? and if as the status page says "all systems are perfect" how come they have not got time to look here for problems, or as they are aware of it why dont they have the time to cgase it up?

Mr Grumpy today :-(

On 17th Feb freeola wrote this.... its now 25th! do you think I would be abusing my Moderator power if I were to highlight this post to Staffies to draw their attenttion to this thread?


Vexxxed wrote:
> Sorry for the lack of response to this, we have been fairly sure
> what has been causing this, however we we're not entirely sure
> until very recently.
>
> It would seem that our servers have been massively crammed with
> spammers sending millions and millions of messages. We have been
> informed that we should be able to start acting on this and
> deleting the spammers from our systems, this should then help
> speed the sending of messages back up to normal.