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"form to mail .php has stopped working"

Until recently I have been using MY .php script, which is located in my Freeola: cgi-shl/feedback.php, this has been processing the form to arrive as an email without a problem. Last week I tested all of my website forms used on the Freeola servers, none of the information from the forms arrived as an email. To double check I changed the form back to use the Freeola cgi-bin .php form_to_mail script this too fails to work and information completed in the website contact form never arrives ???.

I have also noted that my frontside website email address has now ceased to work.

I have repeatedly retested all of my contact forms again today and still none are arriving 'at all' as they should be as emails !!!.
I have checked the .php script which is still correct and unchanged from the working times and have Re-uploaded it to ensure its not at fault.

As your form_to_mail.php also fails to work I can only conclude the problem is with the Freeola servers ????.

Any Clues, anyone elses form to mail stopped working ???

Until recently I have been using MY .php script, which is located in my Freeola: cgi-shl/feedback.php, this has been processing the form to arrive as an email without a problem. Last week I tested all of my website forms used on the Freeola servers, none of the information from the forms arrived as an email. To double check I changed the form back to use the Freeola cgi-bin .php form_to_mail script this too fails to work and information completed in the website contact form never arrives ???.

I have also noted that my frontside website email address has now ceased to work.

I have repeatedly retested all of my contact forms again today and still none are arriving 'at all' as they should be as emails !!!.
I have checked the .php script which is still correct and unchanged from the working times and have Re-uploaded it to ensure its not at fault.

As your form_to_mail.php also fails to work I can only conclude the problem is with the Freeola servers ????.

Any Clues, anyone elses form to mail stopped working ???

Hi 19-46, I've just checked two of my sites that use the Freeola script and the email came through immediately.

I see you have a Hotmail address on your site. Are you by any chance forwarding your FORM data to a Hotmail (or similar) address?

It seems Freeola email forwarding to Hotmail accounts has been failing for some weeks now.
This thread refers to the problem [URL]http://chat.freeola.com/Web-Development-4-chat/Email-forwarding-849.html[/URL]


Hope that helps you...

Thanks for reply,

It certainly does appear that good old Hotmail is to blame, I had thought it was a server error and was utterly frustrated as to what the cause was, as it suddenly stopped emails arriving last week. I now use my own .php script as I have more fields that need to be detailed in the email from the contact form.

Thanks to: Robert Strzelecki at the
Freeola and GetDotted Customer Support Centre, who sugested cancelling the forwarding to hotmail and setting it up via outlook express. This I have done and emails are once again here.

I to look after several websites on Freeola servers on other peoples behalf, now thanks to Hotmail filtering all emails will have to arrange for clients to provide another e mail address.

Dan Link to 19-46

FWIW:

I noticed yesterday evening that an email from a Freeola 'feedback form' took a long time to arrive - When I previously replied in this thread the system was working instantly.

I've generated 3 tests using 3 different Freeola hosted sites (all using the standard Freeola script) an hour ago and nothing's arrived yet ???

Normal Freeola email is arriving successfully in a few minutes.
The forms haven't been changed and are all using Freeola email accounts.

If anyone else is seeing the same problem please post here.
I'll give the emails another few hours to arrive before I raise a Support Ticket.

Hi yes I noticed this morning that the forms on 3 of our web sites are not working using the form to mail but normal e-mail is OK

Kev

I just called the Help Desk and the Genleman says that they are aware that there is a problem with one of the servers and that they are working on it, BUT the network status page says every thing is fine?

Kev

Thanks for the update Kev.
I raised a Support Ticket earlier.

I wish they would update the Status page a bit more efficiently if they are aware of a problem...

Well now a thought about saying more on that in my posting then thought better not or they will think am a grump (I am really) but am nice with it, I always thats ALWAYS look at the satus page first but its usually always saying everything is fine and dandy (even when its clearly not for some) anyhow as you have already called then they could have updated it to save me calling and save them answering the phone, thus letting them repair the faulty server faster? you get my drift?

Kev ;-)

Hopefully Freeola will update the Status page soon.

I would like to know if emails are just being delayed by the problem or if they will be lost - which is a bad thing :¬(

Am sure they will get it resolved soon, but thats a good point about if they are lost or missing? perhaps a staffie might enlighten us?