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I've just got of the phone with Freeola support after a very worrying conversation.
Basically, Freeola failed to send me a domain renewal until a year after one of my domains expired. In the meantime, someone else has acquired the domain. Luckily, it wasnt an active site yet, so I've been saved a lot of embarrassment, but annoyingly this was a good net name that I've now lost.
Freeola's position is that it is not their responsibility to remind its users when a domain requires renewal...so hard luck.
Probably like many others out there, I've never kept a record of when any of the domains I own are due for renewal - Freeola have always pestered me with countless emails well in advance. Are there any of the support / moderators out there who can tell me how I can get the renewal dates for multiple domains hosted at Freeola in my name, without having to resort to a whois search on each one individually?
Basically, Freeola failed to send me a domain renewal until a year after one of my domains expired. In the meantime, someone else has acquired the domain. Luckily, it wasnt an active site yet, so I've been saved a lot of embarrassment, but annoyingly this was a good net name that I've now lost.
Freeola's position is that it is not their responsibility to remind its users when a domain requires renewal...so hard luck.
Probably like many others out there, I've never kept a record of when any of the domains I own are due for renewal - Freeola have always pestered me with countless emails well in advance. Are there any of the support / moderators out there who can tell me how I can get the renewal dates for multiple domains hosted at Freeola in my name, without having to resort to a whois search on each one individually?
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I've been trying to find a stand alone (freeware) application that could take care of this. Thought I had found it with [URL]http://www.domainpunch.com/products/domainstatus/[/URL] but it doesn't cater for co.uk! Otherwise it works perfectly...
Can anyone else recommend something similar and also free?!
Cheers...
Can anyone else recommend something similar and also free?!
Cheers...
I'm afraid that at that time I used the email address, not the support ticketing system (dispite saying I did, sorry).
I've sent a new one, with the ticket number of either 114906 or 114907 (I sent another query, but only wrote down both numbers, sorry again).
I've sent a new one, with the ticket number of either 114906 or 114907 (I sent another query, but only wrote down both numbers, sorry again).
cjh wrote:
> But of course it is possible that people put down incorrect or old
> email addresses, making it hard to get in contact, which is why I
> also agree that the Freeola control panel should also include much
> more domain name information. At the moment all you get is a list of
> the domains assigned to a particular Freeola account. Details such as
> expire dates and highlighting of that time when its within a month
> would be handy.
Currently the Freeola Control Panel is in the middle of a re-write, you will be given more control over the domains but for now its best to send us either a support ticket or a signed fax and we can amend the details on your domain.
> And while on the subject of the control panel, it would also be handy
> if we could view / change the email address assigned to that account.
> Last year when I signed up for the MySQL service, clicking through
> the pages showed that my old and un-used email address was on the
> Freeola records, and I couldn't see anywhere in which to alter this
> (I sent a support ticket, but don't know if it was ever looked
> into).
If you can give the Support Ticket Number I should be able to confirm what has or hasn't been done.
> But of course it is possible that people put down incorrect or old
> email addresses, making it hard to get in contact, which is why I
> also agree that the Freeola control panel should also include much
> more domain name information. At the moment all you get is a list of
> the domains assigned to a particular Freeola account. Details such as
> expire dates and highlighting of that time when its within a month
> would be handy.
Currently the Freeola Control Panel is in the middle of a re-write, you will be given more control over the domains but for now its best to send us either a support ticket or a signed fax and we can amend the details on your domain.
> And while on the subject of the control panel, it would also be handy
> if we could view / change the email address assigned to that account.
> Last year when I signed up for the MySQL service, clicking through
> the pages showed that my old and un-used email address was on the
> Freeola records, and I couldn't see anywhere in which to alter this
> (I sent a support ticket, but don't know if it was ever looked
> into).
If you can give the Support Ticket Number I should be able to confirm what has or hasn't been done.
I had a problem last year with Freeola not sending out reminders for a couple of my domain names. I only found out that they'd expired when the web sites disappeared. The online system said I had to renew over the phone, but nobody picked up. I was fortunate enough to have Darkus (former SR employee) give the Freeola guys a kick up the backside in getting it sorted.
While I agree with Timmargh that we should keep a reminder to ourselves anyway (something I failed to do last time), Freeola are the agents between Nominet (or other domain groups) and us (their customer), and as such should take on the responsibility of ensuring reminders are sent.
But of course it is possible that people put down incorrect or old email addresses, making it hard to get in contact, which is why I also agree that the Freeola control panel should also include much more domain name information. At the moment all you get is a list of the domains assigned to a particular Freeola account. Details such as expire dates and highlighting of that time when its within a month would be handy.
I'm not sure if Freeola offer a control panel for just domains which aren't assigned to a Freeola account?? How are these looked after??
And while on the subject of the control panel, it would also be handy if we could view / change the email address assigned to that account. Last year when I signed up for the MySQL service, clicking through the pages showed that my old and un-used email address was on the Freeola records, and I couldn't see anywhere in which to alter this (I sent a support ticket, but don't know if it was ever looked into).
Attila_the_coder wrote:
> How do I renew a domain that is not flagged as being up for renewal.
I don't think many domain agents let you do this, although I could be wrong.
While I agree with Timmargh that we should keep a reminder to ourselves anyway (something I failed to do last time), Freeola are the agents between Nominet (or other domain groups) and us (their customer), and as such should take on the responsibility of ensuring reminders are sent.
But of course it is possible that people put down incorrect or old email addresses, making it hard to get in contact, which is why I also agree that the Freeola control panel should also include much more domain name information. At the moment all you get is a list of the domains assigned to a particular Freeola account. Details such as expire dates and highlighting of that time when its within a month would be handy.
I'm not sure if Freeola offer a control panel for just domains which aren't assigned to a Freeola account?? How are these looked after??
And while on the subject of the control panel, it would also be handy if we could view / change the email address assigned to that account. Last year when I signed up for the MySQL service, clicking through the pages showed that my old and un-used email address was on the Freeola records, and I couldn't see anywhere in which to alter this (I sent a support ticket, but don't know if it was ever looked into).
Attila_the_coder wrote:
> How do I renew a domain that is not flagged as being up for renewal.
I don't think many domain agents let you do this, although I could be wrong.
Damarus wrote:
> They sent me 3 letters and I didn't even want to reniew my domain.
A simple support ticket to ourselves and we could have told our system not to send you reminders.
Attila_the_coder wrote:
> Another question...
>
> How do I renew a domain that is not flagged as being up for renewal.
>
> NB. Other than phoning customer services...it could have expired by
> the time you get through. :)
Easiest way sent us a fax (if you have an expiry notice just include on the form extra domains you wish to renew and the period in which you want to renew) or cheque in the post with the renewals you require, make sure you have contact details.
> They sent me 3 letters and I didn't even want to reniew my domain.
A simple support ticket to ourselves and we could have told our system not to send you reminders.
Attila_the_coder wrote:
> Another question...
>
> How do I renew a domain that is not flagged as being up for renewal.
>
> NB. Other than phoning customer services...it could have expired by
> the time you get through. :)
Easiest way sent us a fax (if you have an expiry notice just include on the form extra domains you wish to renew and the period in which you want to renew) or cheque in the post with the renewals you require, make sure you have contact details.
GWD wrote:
> Attila_the_coder wrote:
> Are there any of the support / moderators out there who can tell me
> how
> I can get the renewal dates for multiple domains hosted at Freeola in
> my
> name, without having to resort to a whois search on each one
> individually?
>
> Good post - I've got a number of domains with FREEOLA and checking
> each one individually is a pain. I also noticed when the last one
> came up for renewal a few months back I only received the 1 reminder
> rather than the usual 1 per month for 3 months in advance.
>
> Comments please FREEOLA...
If you require to know the expiry dates for a number of domains please contact us via [URL]http://www.freeola.info/request/[/URL] or fax with with some details so we can search for the domains we have registered for you.
We will attempt to make you aware of any Domain Expiries but this is done by an automated process and we simply can not go through every single renewal manually. If anyone else requires to find out their expiry date search for domain on [URL]http://www.getdotted.com[/URL] and click the link.
> Attila_the_coder wrote:
> Are there any of the support / moderators out there who can tell me
> how
> I can get the renewal dates for multiple domains hosted at Freeola in
> my
> name, without having to resort to a whois search on each one
> individually?
>
> Good post - I've got a number of domains with FREEOLA and checking
> each one individually is a pain. I also noticed when the last one
> came up for renewal a few months back I only received the 1 reminder
> rather than the usual 1 per month for 3 months in advance.
>
> Comments please FREEOLA...
If you require to know the expiry dates for a number of domains please contact us via [URL]http://www.freeola.info/request/[/URL] or fax with with some details so we can search for the domains we have registered for you.
We will attempt to make you aware of any Domain Expiries but this is done by an automated process and we simply can not go through every single renewal manually. If anyone else requires to find out their expiry date search for domain on [URL]http://www.getdotted.com[/URL] and click the link.
Timmargh wrote:
> Is is too difficult to stick a reminder in a schedule/calendar
> application?
Trouble with this is as the number of domains builds up (40+) it becomes a larger overhead to manage. Also if everything is in a schedule/calendar you could still get caught out as the reminders will be a few years ahead and that can be quite a long time in the life of a PC.
Other providers have ways of maintaining your domain portfolio from one central place. You can long in and you can control and manage everything.
FREEOLA's Control Panel isn't quite as sophisticated as this. But did I see someone mention a Control Panel update on it's way?
> Is is too difficult to stick a reminder in a schedule/calendar
> application?
Trouble with this is as the number of domains builds up (40+) it becomes a larger overhead to manage. Also if everything is in a schedule/calendar you could still get caught out as the reminders will be a few years ahead and that can be quite a long time in the life of a PC.
Other providers have ways of maintaining your domain portfolio from one central place. You can long in and you can control and manage everything.
FREEOLA's Control Panel isn't quite as sophisticated as this. But did I see someone mention a Control Panel update on it's way?
Attila_the_coder wrote:
> Timmargh, read my post again - they sent the first renewal notice a year AFTER
> it had expired.
Oh, right - sorry.
> Timmargh, read my post again - they sent the first renewal notice a year AFTER
> it had expired.
Oh, right - sorry.
Another question...
How do I renew a domain that is not flagged as being up for renewal.
NB. Other than phoning customer services...it could have expired by the time you get through. :)
How do I renew a domain that is not flagged as being up for renewal.
NB. Other than phoning customer services...it could have expired by the time you get through. :)
Timmargh,
read my post again - they sent the first renewal notice a year AFTER it had expired.
Yes, it would be good to put these in a calendar, etc. etc. Thats what I want to do now that I cant rely on Freeola renewals.
read my post again - they sent the first renewal notice a year AFTER it had expired.
Yes, it would be good to put these in a calendar, etc. etc. Thats what I want to do now that I cant rely on Freeola renewals.
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