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I Telephoned SR today and got through to a lad called Scott, I asked him about the Non-Faulty No Mercy and he said that there was a Glitch-Free one available, I asked him if I could exchange my Glitchy Copy for SR's Perfectly good copy free of charge....
....Expecting the worst, as I had received the game about 4 months ago, I interrupted the long pause with a 'It doesn't really Matter I suppose' only to be beaten down with a very polite 'Of course we can sir, just send the Faulty game back with a short cover note and we will exchange the game."
"Oh Joy" I thought...
So who ever Scott is, Well Done, you do your company proud!
Ali, give this guy a medal, he was really polite and I was impressed with his customer service skills. He was working between 3:30 and 4:00 PM...
Yet another case to add to the 'SR Document of Quality Customer Service' If you have one...:D
The Game
....Expecting the worst, as I had received the game about 4 months ago, I interrupted the long pause with a 'It doesn't really Matter I suppose' only to be beaten down with a very polite 'Of course we can sir, just send the Faulty game back with a short cover note and we will exchange the game."
"Oh Joy" I thought...
So who ever Scott is, Well Done, you do your company proud!
Ali, give this guy a medal, he was really polite and I was impressed with his customer service skills. He was working between 3:30 and 4:00 PM...
Yet another case to add to the 'SR Document of Quality Customer Service' If you have one...:D
The Game
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Joe says I emailed too late but it was about 4 hours after I claimed the game?
oh well :(
oh well :(
Sorry er-no
Keep it until you buy a bigger PC
Keep it until you buy a bigger PC
well I want to exchange my GAD title of Black and White (haven't played it) for Banjo Tooie, but I have broken one of the clips inside the case (stupid little black clip!) and I am afraid SR will just send it back....
:(
:(
Goatboy wrote:
> Dude, try the phone monkeys at Fr**serve.
I can hear the drool
> hanging from their lips at it hits the table-top.
Morons.
You actually got through to them?
Once I phoned their normal rate customer service line and all I got was "Phone the 50p minute line"
So I dialed it.....half hour later it was still ringing....and this was during the day!!!
> Dude, try the phone monkeys at Fr**serve.
I can hear the drool
> hanging from their lips at it hits the table-top.
Morons.
You actually got through to them?
Once I phoned their normal rate customer service line and all I got was "Phone the 50p minute line"
So I dialed it.....half hour later it was still ringing....and this was during the day!!!
I need a glitchless copy. Can I do the same? (I won it on gameaday)
Especially him - he is funny though! :)
Darkness
Darkness
Goatboy wrote:
>All Scotts are evil.
Even Groundskeeper Willie?
;-p
>All Scotts are evil.
Even Groundskeeper Willie?
;-p
Lots of people called Scott.
That is not a good thing.
Just a personal thing of mine.
All Scotts are evil.
That is not a good thing.
Just a personal thing of mine.
All Scotts are evil.
Dude, try the phone monkeys at Fr**serve.
I can hear the drool hanging from their lips at it hits the table-top.
Morons.
I can hear the drool hanging from their lips at it hits the table-top.
Morons.
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