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"Email Problems???"

Anyone else experiencing email problems this evening? Tried to access my accounts twice within the last few minutes and the following error was displayed:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'xxxxxxx', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Any suggestions, thanks.

Thanks. Will give that a try although the accounts I'm using are IMAP so the slider setting might not effect that. There is a support forum accessible through the support section of Esets site, it has various posts regarding V4 problems and Eset are apparently working on a fix, but there's no word on when that is due.

@ Eccles

Had a root in v4 settings and through the expanded advanced setup tree, I accessed POP3/POP3S and COMPATIBILITY and played with the 'slider'. (Definitions are not very useful). Finally set the slider to 'middle' setting and as of now emails seem to be behaving as per usual. However, still waiting for one with a large number of images!

There doesn't seem to be any 'lag' anymore when requesting emails either. This usually happened on the initial request and then it behaved - as if NOD had to 'learn' every new email request! If that sounds reasonable!

Anyway, will continue to monitor this new setting. ESET site is useless for 'user support' ie search for technical problems/knowledge base.

Eccles wrote:
> No idea yet. I haven't touched them but I think some tweaking is
> needed. If I can't get it to work properly then I'll let the NOD
> people know as it could possible be a bug.
>
> I have v4 of NODs Smart Security. It only started happening once
> v4 was installed. It also occasionally seems to load a message
> for viewing and then says it can't be displayed and crosses out
> the message so it can't be viewed or deleted!

Same here. Had the last two versions and no problem. Had to buy a new licence, because new machine running Vista 64bit. Emails tend to arrive either in bits, or header only and no body - this arrives later. So in effect, I receive two emails from tne same source. Also, some display HTML code.

I'll have a root around aswell and see if there is anything that can be done:-)

No idea yet. I haven't touched them but I think some tweaking is needed. If I can't get it to work properly then I'll let the NOD people know as it could possible be a bug.

I have v4 of NODs Smart Security. It only started happening once v4 was installed. It also occasionally seems to load a message for viewing and then says it can't be displayed and crosses out the message so it can't be viewed or deleted!

Eccles wrote:
> No problems with the mail server. However I am using Windows mail
> at home and it does exactly the same thing to messages on email
> accounts that aren't with Freeola. I have NOD32 installed which
> integrates with the mail client to scan the mail so I suspect it
> could be that. Do you have a virus scanner installed that does
> something similar? Otherwise I expect it's just another Microsoft
> mail client/Vista glitch.

Thanks Eccles for your reply, glad someone else has the same problem:-) I also have NOD32 v 4 installed as it happens, but no other virus scanner that I'm aware of, unless the email protection offered by ZA Pro would fall into this category. As if to confirm yours and mine assumptions, just received this error message when checking email accounts:

Account: '********', Server: 'mail.freeola.net', Protocol: POP3, Server Response: 'X-EsetId: A4B7FE2A21C5E769BBB1FE7D2C91A5', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Quite clearly shows a link to ESET/NOD32....Any ideas regarding NOD32 settings other than leaving them at default?

No problems with the mail server. However I am using Windows mail at home and it does exactly the same thing to messages on email accounts that aren't with Freeola. I have NOD32 installed which integrates with the mail client to scan the mail so I suspect it could be that. Do you have a virus scanner installed that does something similar? Otherwise I expect it's just another Microsoft mail client/Vista glitch.

Since my last post on this thread, I have taken delivery of a new machine which runs Vista.
No real problems so far, but incoming emails over the last few days are 'breaking up' ie half the message arrives, followed by the rest sometime later. The Freeola email servers are reporting errors and some emails are displaying html code within the message making them quite difficult to read.

Is there still problems with the email servers or is Vista and Windows Mail causing this error? Would appreciate any thoughts.

Hmmm... wrote:
>
> As the email service does go missing from time-to-time I
> would have a templated message prepared ("Sorry, no email,
> we're on it!" etc.) so the Service Status page can be easily
> and quickly updated with just a couple of 'clicks' :¬)

Sounds simple Hmmm, good idea - do you think it will be implemented? :-)

Dragonlance wrote:
> What you reckon to that Hmmm:-)

As the email service does go missing from time-to-time I would have a templated message prepared ("Sorry, no email, we're on it!" etc.) so the Service Status page can be easily and quickly updated with just a couple of 'clicks' :¬)




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Eccles wrote:
> The POP3 server was unavailable for a short while (by the time
> someone had types the status page text it was back up!). We do
> have monitoring systems in place that check all our services all
> the time and alert support and systems if there are any problems.
> I believe support were alerted and contacted the engineers
> straight away to get this sorted. Apologies for any
> inconvenience.

What you reckon to that Hmmm:-)