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I have been a subscriber to a major (don’t know if its alright to name them on this board) phone provider for a number of years. This December, I upgraded to a Motorola e365 handset. All well and good, until I closed a car door accidentally on the handset on the 27th December. This damaged the LCD screen, and rendered it unreadable and unusable.
Due to not having any sort of contact number on the documentation enclosed with the upgrade package (strange for a phone company eh? NO phone contact number) and no Internet access, I returned the handset using the first class business return service to the company which is used if the phone is delivered damaged, or the person is not happy about the handset, etc. I thought it was the correct thing to do. Obviously not……………………
What I should have done is sent it to the insurance company, as the phone company have since told me. Again, I thought this would not be a problem, as they would simply return the phone to me. The order number was on the package, and the return form with the damaged handset had my address and the details of why it was being returned contained within.
After talking to the customer services advisors four times during the past month that the phone has been posted back to the company I was informed by the complaints department that: -
1) I will be unable to get a repaired / new handset sent to me.
2) The handset I *did* send back will be repaired and placed back into O2 stocks for other upgrades.
3) I am unable to pursue any other course of repairing the handset.
4) I am unable to have the handset returned to me in its original damaged state to forward to the insurance company.
So now I’m stuck with a crap Samsung handset, am unable to upgrade, and under contract for another year.
The moral of this story? If you send ANYTHING to a company in similar circumstances as above GET A RECEIPT OF THE PACKAGE BEING POSTED. I am unable to do a damn thing apart from write them a letter of complaint (which they have conveniently ignored, hell, I was waiting on hold for 45 MINUTES this morning once they knew I wanted to complain and cancel) and tell them to cancel my account as soon as possible for me to get legally out of the contract.
Grrrrrrrrrrrrrrrrrrrrr. B’STRDS
Due to not having any sort of contact number on the documentation enclosed with the upgrade package (strange for a phone company eh? NO phone contact number) and no Internet access, I returned the handset using the first class business return service to the company which is used if the phone is delivered damaged, or the person is not happy about the handset, etc. I thought it was the correct thing to do. Obviously not……………………
What I should have done is sent it to the insurance company, as the phone company have since told me. Again, I thought this would not be a problem, as they would simply return the phone to me. The order number was on the package, and the return form with the damaged handset had my address and the details of why it was being returned contained within.
After talking to the customer services advisors four times during the past month that the phone has been posted back to the company I was informed by the complaints department that: -
1) I will be unable to get a repaired / new handset sent to me.
2) The handset I *did* send back will be repaired and placed back into O2 stocks for other upgrades.
3) I am unable to pursue any other course of repairing the handset.
4) I am unable to have the handset returned to me in its original damaged state to forward to the insurance company.
So now I’m stuck with a crap Samsung handset, am unable to upgrade, and under contract for another year.
The moral of this story? If you send ANYTHING to a company in similar circumstances as above GET A RECEIPT OF THE PACKAGE BEING POSTED. I am unable to do a damn thing apart from write them a letter of complaint (which they have conveniently ignored, hell, I was waiting on hold for 45 MINUTES this morning once they knew I wanted to complain and cancel) and tell them to cancel my account as soon as possible for me to get legally out of the contract.
Grrrrrrrrrrrrrrrrrrrrr. B’STRDS
Page:
I thought it might be them.
Good Luck getting out of your contract!
I threatened them with a court case in the end. Nothing else would work.
Good Luck getting out of your contract!
I threatened them with a court case in the end. Nothing else would work.
ßulle††™ wrote:
> What network is it then?
>
> The only Network I have had problems with is O2. I'll never go with
> them again.
To hell with it. They're the boyos.
> What network is it then?
>
> The only Network I have had problems with is O2. I'll never go with
> them again.
To hell with it. They're the boyos.
What network is it then?
The only Network I have had problems with is O2. I'll never go with them again.
The only Network I have had problems with is O2. I'll never go with them again.
I have been a subscriber to a major (don’t know if its alright to name them on this board) phone provider for a number of years. This December, I upgraded to a Motorola e365 handset. All well and good, until I closed a car door accidentally on the handset on the 27th December. This damaged the LCD screen, and rendered it unreadable and unusable.
Due to not having any sort of contact number on the documentation enclosed with the upgrade package (strange for a phone company eh? NO phone contact number) and no Internet access, I returned the handset using the first class business return service to the company which is used if the phone is delivered damaged, or the person is not happy about the handset, etc. I thought it was the correct thing to do. Obviously not……………………
What I should have done is sent it to the insurance company, as the phone company have since told me. Again, I thought this would not be a problem, as they would simply return the phone to me. The order number was on the package, and the return form with the damaged handset had my address and the details of why it was being returned contained within.
After talking to the customer services advisors four times during the past month that the phone has been posted back to the company I was informed by the complaints department that: -
1) I will be unable to get a repaired / new handset sent to me.
2) The handset I *did* send back will be repaired and placed back into O2 stocks for other upgrades.
3) I am unable to pursue any other course of repairing the handset.
4) I am unable to have the handset returned to me in its original damaged state to forward to the insurance company.
So now I’m stuck with a crap Samsung handset, am unable to upgrade, and under contract for another year.
The moral of this story? If you send ANYTHING to a company in similar circumstances as above GET A RECEIPT OF THE PACKAGE BEING POSTED. I am unable to do a damn thing apart from write them a letter of complaint (which they have conveniently ignored, hell, I was waiting on hold for 45 MINUTES this morning once they knew I wanted to complain and cancel) and tell them to cancel my account as soon as possible for me to get legally out of the contract.
Grrrrrrrrrrrrrrrrrrrrr. B’STRDS
Due to not having any sort of contact number on the documentation enclosed with the upgrade package (strange for a phone company eh? NO phone contact number) and no Internet access, I returned the handset using the first class business return service to the company which is used if the phone is delivered damaged, or the person is not happy about the handset, etc. I thought it was the correct thing to do. Obviously not……………………
What I should have done is sent it to the insurance company, as the phone company have since told me. Again, I thought this would not be a problem, as they would simply return the phone to me. The order number was on the package, and the return form with the damaged handset had my address and the details of why it was being returned contained within.
After talking to the customer services advisors four times during the past month that the phone has been posted back to the company I was informed by the complaints department that: -
1) I will be unable to get a repaired / new handset sent to me.
2) The handset I *did* send back will be repaired and placed back into O2 stocks for other upgrades.
3) I am unable to pursue any other course of repairing the handset.
4) I am unable to have the handset returned to me in its original damaged state to forward to the insurance company.
So now I’m stuck with a crap Samsung handset, am unable to upgrade, and under contract for another year.
The moral of this story? If you send ANYTHING to a company in similar circumstances as above GET A RECEIPT OF THE PACKAGE BEING POSTED. I am unable to do a damn thing apart from write them a letter of complaint (which they have conveniently ignored, hell, I was waiting on hold for 45 MINUTES this morning once they knew I wanted to complain and cancel) and tell them to cancel my account as soon as possible for me to get legally out of the contract.
Grrrrrrrrrrrrrrrrrrrrr. B’STRDS
Page: