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That's right indeed there is. After some office discussions we thought we should add something. After some short work it is now live.
Let's see who can spot it first!
Let's see who can spot it first!
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Dragonlance wrote:
> ...what do I do to test my ADSL equipment?
Hi DL,
I've just created a techie thread about the NTE5 Master Socket - including tips on getting one fitted for free!
Hope it helps...
> ...what do I do to test my ADSL equipment?
Hi DL,
I've just created a techie thread about the NTE5 Master Socket - including tips on getting one fitted for free!
Hope it helps...
[s]Hmmm...[/s]
Cheers Hmmm.... for clarifying. My point was that we can only see our accounts, and experience these, rather than any other ISP. So we can not comment on any others see? :D
Frank wrote:
> ...
> knows the in and outs of broadband accounts (note: Freeola BB
> accounts) so he is correct in referring to our accounts.
Just to clarify this - Freeola BB uses BT IPSC or WBC so uses the same BRAS/IP Profiling system as all other providers on this type of infrastructure. Thought it was worth pointing out in case from your statement readers might think Freeola do something different here.
As I said:
I guess we'll have to agree to disagree on this! :¬)
> ...
> knows the in and outs of broadband accounts (note: Freeola BB
> accounts) so he is correct in referring to our accounts.
Just to clarify this - Freeola BB uses BT IPSC or WBC so uses the same BRAS/IP Profiling system as all other providers on this type of infrastructure. Thought it was worth pointing out in case from your statement readers might think Freeola do something different here.
As I said:
I guess we'll have to agree to disagree on this! :¬)
[s]Hmmm...[/s]
I'll be frank here.
We have to advise customers that profile changes can take at least 3 days to resolve (this is true to your 3-5 days). However I have never, honestly never seen a profile not change before the 3 days, or on the 3 day mark. In fairness I have seen profile changes after 24 hours (and before)
We can only comment on what our accounts do, and advise based on information we have had provided by our wholsesalers and BT themselves. Butch has stated he handles all escalated faults, and knows the in and outs of broadband accounts (note: Freeola BB accounts) so he is correct in referring to our accounts.
As to what you have experienced or what you believe I can not say. You are entitled to your views as they say :D But this is how we advise our customers.
Meanwhile getting back to the subject without derailing it any further for a who's more right competition ;), some changes have been made to the document Hmmm..... so cheers again for pointing it out.
We have to advise customers that profile changes can take at least 3 days to resolve (this is true to your 3-5 days). However I have never, honestly never seen a profile not change before the 3 days, or on the 3 day mark. In fairness I have seen profile changes after 24 hours (and before)
We can only comment on what our accounts do, and advise based on information we have had provided by our wholsesalers and BT themselves. Butch has stated he handles all escalated faults, and knows the in and outs of broadband accounts (note: Freeola BB accounts) so he is correct in referring to our accounts.
As to what you have experienced or what you believe I can not say. You are entitled to your views as they say :D But this is how we advise our customers.
Meanwhile getting back to the subject without derailing it any further for a who's more right competition ;), some changes have been made to the document Hmmm..... so cheers again for pointing it out.
Hi ButchML,
I guess we'll have to agree to disagree on this! :¬)
I'm speaking from personal experience with my line.
On my own Hmmm... ADSL page I mention "normally 3 days but can be up to 5."
It's all worked out on a % basis. So if there is only one IP Profile 'step' involved and it is a small % of the overall connection then it can take 5 days.
Try this search to see that it's not only me that sees this! The 'kitz' site is quite an authority on this.
I guess we'll have to agree to disagree on this! :¬)
I'm speaking from personal experience with my line.
On my own Hmmm... ADSL page I mention "normally 3 days but can be up to 5."
It's all worked out on a % basis. So if there is only one IP Profile 'step' involved and it is a small % of the overall connection then it can take 5 days.
Try this search to see that it's not only me that sees this! The 'kitz' site is quite an authority on this.
[s]Hmmm...[/s] 
Hmmm... wrote:
> BT IPstream Max Customer Handbook – Issue 7 31st July
> 2007
>
> BT will monitor the line for a
> to ensure that the line can continue to support that higher rate
> before the BT BRAS profile is increased.
I'm pretty sure this backs up what Warhunt was saying...
Anyway, whatever you have read Hmmm.... and wherever you have read it is either an outdated source or a site that provides the very worst end of this information/periods. As the Escalated Fault Administrator for the company I speak with our Wholesalers daily and have spoken to more customers than I care to remember who have profile issues, I can assure you 99% of these are sorted before or on the third day of solid connectivity. I have yet to see one of these customers take a full 120 hours of connection 'up-time' to up their profile after being lowered due to intermittency, neither has anybody in our office or the couple of our Wholesaler staff I have spoken to.
TL;DR: 5 days is over stating it somewhat.
> BT IPstream Max Customer Handbook – Issue 7 31st July
> 2007
>
> BT will monitor the line for a
minimum of 3 days> to ensure that the line can continue to support that higher rate
> before the BT BRAS profile is increased.
I'm pretty sure this backs up what Warhunt was saying...
Anyway, whatever you have read Hmmm.... and wherever you have read it is either an outdated source or a site that provides the very worst end of this information/periods. As the Escalated Fault Administrator for the company I speak with our Wholesalers daily and have spoken to more customers than I care to remember who have profile issues, I can assure you 99% of these are sorted before or on the third day of solid connectivity. I have yet to see one of these customers take a full 120 hours of connection 'up-time' to up their profile after being lowered due to intermittency, neither has anybody in our office or the couple of our Wholesaler staff I have spoken to.
TL;DR: 5 days is over stating it somewhat.
Hmmm... wrote:
> NB. For BRAS/IP Profile - small changes can now take up to 5
> not 3 days...
Warhunt wrote:
> BT advise us that the 3 day period is standard, and generallt we
> do notice that if the profile will change it changes just before
> the 3 days period in most cases like this. Not been notified of
> any other changes to this method.
Hi Warhunt :¬)
I can assure you 100% that small changes in IP Profile can now take up to 5 days! :¬P
As an ISP you'll obviously have better info than me ;¬)
The BT publications I can find are a few years old. The first quote below was from a document published in 2006, and the second in 2007, as you will see BT have changed the wording.
If you have later information I would like to see it.
I can see other ISPs also backing me up - so if you (Freeola) are saying it's still 3 days then that's very interesting ;¬)
BROADBAND MAX
MYTHS AND LEGENDS
Version 1
Date: 6th September 2006
If the sync event indicates to Max that an upward BRAS profile change is required, nothing occurs until the end user line has sustained this higher line rate for 3 days.
BT IPstream Max Customer Handbook – Issue 7 31st July 2007
BT will monitor the line for a
> NB. For BRAS/IP Profile - small changes can now take up to 5
> not 3 days...
Warhunt wrote:
> BT advise us that the 3 day period is standard, and generallt we
> do notice that if the profile will change it changes just before
> the 3 days period in most cases like this. Not been notified of
> any other changes to this method.
Hi Warhunt :¬)
I can assure you 100% that small changes in IP Profile can now take up to 5 days! :¬P
As an ISP you'll obviously have better info than me ;¬)
The BT publications I can find are a few years old. The first quote below was from a document published in 2006, and the second in 2007, as you will see BT have changed the wording.
If you have later information I would like to see it.
I can see other ISPs also backing me up - so if you (Freeola) are saying it's still 3 days then that's very interesting ;¬)
BROADBAND MAX
MYTHS AND LEGENDS
Version 1
Date: 6th September 2006
If the sync event indicates to Max that an upward BRAS profile change is required, nothing occurs until the end user line has sustained this higher line rate for 3 days.
BT IPstream Max Customer Handbook – Issue 7 31st July 2007
BT will monitor the line for a
minimum of 3 days to ensure that the line can continue to support that higher rate before the BT BRAS profile is increased.[s]Hmmm...[/s]
Hmmm... wrote:
> NB. For BRAS/IP Profile - small changes can now take up to 5 not
> 3 days...
> EDIT: Perhaps I'll have to review some of my info as well - but
> I'm only an amateur!
>
> Some info on the ALT would also be good ;¬)
BT advise us that the 3 day period is standard, and generallt we do notice that if the profile will change it changes just before the 3 days period in most cases like this. Not been notified of any other changes to this method.
And I have taken note of your request for a bit of info on ALT. May get somethnig up about it soon, but I'll be honest with you (as always :P) its low priority at the moment as its not highly demanded knowledge above other info. Watch this space though.
> NB. For BRAS/IP Profile - small changes can now take up to 5 not
> 3 days...
> EDIT: Perhaps I'll have to review some of my info as well - but
> I'm only an amateur!
>
> Some info on the ALT would also be good ;¬)
BT advise us that the 3 day period is standard, and generallt we do notice that if the profile will change it changes just before the 3 days period in most cases like this. Not been notified of any other changes to this method.
And I have taken note of your request for a bit of info on ALT. May get somethnig up about it soon, but I'll be honest with you (as always :P) its low priority at the moment as its not highly demanded knowledge above other info. Watch this space though.
Infact BT state that over 90% of homes have these NTE5 sockets, which is why the guide states that the master socket should have these attributes.
And I have proof read through Hmmm... but can only find 1 or 2 things that may require changing. It's not a problem if you want to link what you mean or even email me directly if you want to keep it secret :D
And I have proof read through Hmmm... but can only find 1 or 2 things that may require changing. It's not a problem if you want to link what you mean or even email me directly if you want to keep it secret :D
Dragonlance wrote:
< On
> entering my premises, you are indeed faced with the BT master
> socket. It doesn't have a BT Logo, it doesn't have a horizontal
> split and neither does it have any additional sockets..test or
> otherwise. Straight forward socket with incoming line with one
> port! Now,.... what do I do to test my ADSL equipment?
You would simply test through that master socket, obviously you cannot test through something you do not have. BT will know that not all premises have these test sockets so they would be foolish to demand this line of testing is completed. However, this is something that we would like all of our customers claiming issues to complete as it can rule out several things that cause problems.
< On
> entering my premises, you are indeed faced with the BT master
> socket. It doesn't have a BT Logo, it doesn't have a horizontal
> split and neither does it have any additional sockets..test or
> otherwise. Straight forward socket with incoming line with one
> port! Now,.... what do I do to test my ADSL equipment?
You would simply test through that master socket, obviously you cannot test through something you do not have. BT will know that not all premises have these test sockets so they would be foolish to demand this line of testing is completed. However, this is something that we would like all of our customers claiming issues to complete as it can rule out several things that cause problems.
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