Viewing Thread:
"InstantPro Update - Known bugs and fixes"

Hello,

We are well aware that there are several bugs with the large update to our InstantPro service. This has effected some customers sites and we are doing our best to correct these problems as soon as possible.

This thread will be used by me to make you aware of the problems we know about. I will update each problem when it has been fixed.

If you have edited any of your site pages since the update and the content seems to have messed up (mainly due to font size changes) then you have the option to get all your old content copied across again. Please let me know using the link under my avatar or send in a support ticket.
This will overwrite all your current site content so any page updates you have made will be lost.

I appreciate that this caused significant inconvenience to customers and we apologise for this. We are trying to resolve the following problems as soon as possible:

Problem with font sizes: The editor has a problem mapping the old font sizes used in page content to the new font size that is not in use. This causes pages that have been edited to display differently.

Update: As of 15/07/2009 this has been fixed and fonts are now mapping correctly. See the information above if your site has been effected by this and you wish for your content to be re-copied.



Statistics: User were finding statistics for the current month showed pages that didn't belong to their site and that there were no statistics for June 2009.

Update: This has been corrected as of 14/07/2009.



Problems saving content from the WYSIWYG editor (standard pages, intro text etc: There have been several reports, both from users and the InstantPro automatic error reporting, of users unable to save page content. This seems more common in the older IE6 browser.

Update: As of 2pm on 15/07/2009 this has been fixed. It was caused by a bug in the editor software for a special work around it has for Internet Explorer.



Problems uploading files: Some users may have experience problems when trying to upload files (images, media and documents).

Update: As of 15/07/2009 this has been fixed.



Problem with wrong stock banner image on site: A few users may have found that the stock banner they chose for their site had changed.

Update: As of 15/07/2009 this has been fixed.



Problem with the Logo Creator: We are aware of a problem with the logo creator that causes some text to be 'chopped off' when using some fonts.

Update: This is now fixed as of 11:30am 16/07/2009.



Problem with page preview functionality: When previewing a Work In Progress page the preview shows the main version of the page instead.

Update: This is now fixed as of 16/07/2009.



Page update times: The last updated dates of edited pages aren't being updated.

Update: This is now fixed as of 18/07/2009.


Emails sent from contact forms: Some users may find that emails sent from their contact pages aren't reaching the email address specified when setting up the contact page.

Update: This is now fixed as of 04/09/2009 and was caused by the server sending out mail using a generic From address.

hippyman wrote:
> Cheers.
>
> For the meantime I'll just mention onsite that I'm experiencing
> difficulties with IE and the problem is in the process of being
> fixed.
>
> Thanks again

Hey Hippy. I believe I have now sorted the problem :) Let me know if you're still having problems.

Cheers.

For the meantime I'll just mention onsite that I'm experiencing difficulties with IE and the problem is in the process of being fixed.

Thanks again

hippyman wrote:
> Thanks Eccles, I think it's fine of FF and on my mobile browser,
> but just IE has a problem with it.
>
> Other than that, great service and well worth the money - I am
> really enjoying creating it and so far had some positive comments
> from visitors :)

Seems to be an IE7 thing from what I can work out. Bob (main techie guy at Freeola) has been off for a couple of days and I need him to set up a 'test mode' or equivalent so I can get the problems with your site fixed without all my test code appearing live on sites.

I'll get it sorted as soon as possible though and will give you a shout here when it's done.

Thanks Eccles, I think it's fine of FF and on my mobile browser, but just IE has a problem with it.

Other than that, great service and well worth the money - I am really enjoying creating it and so far had some positive comments from visitors :)

This is being looked at and should be fixed soon...ish.

Hi again...

Just loaded up my website at work, and my footer appears to be stuck half-way through the page again, blocking the view of some of my content.

Any ideas?

EDIT - worked fine on my Firefox yesterday, but still using a previous version of IE at work

Fixed bug with the skyscraper editor not loading correctly in Chrome.

Updated the editor to the latest code version.

A new Meta Tags page will be added soon. This will allow custom meta tags to be added.
We need to do this as Google have changed the way site verification works in Webmaster Tools and we can no longer support the URL method of verification so customer Meta Tags will allow the Meta Tag verification method to be used instead.
Any sites that were verified will now show as not verified by Google (or will shortly) as the re-validate every now and then and the new method means that InstantPro sites are not currently valid.

Thanks Eccles


Eccles wrote:
> Hello,
> All you need to do is replace:
> <img alt="Valid XHTML 1.0"
> height="31" src="https://sitebuilder. freeola.
> com/media/images/user-images/7964/valid-xhtml10- blue. png"
> width="88" /
> with:
> <a href="
> http://validator.w3.org/check?uri=referer"><img
> src="http://www.w3.org/Icons/valid-xhtml10-blue"
> alt="Valid XHTML 1.0 Transitional"
> height="31" width="88"
> /></a>
>
> As for books, I'm not sure there's one I can recommend but if
> you're interested in learning the basics, such as HTML code then
> the Dummies series of books always seem to be recommended by
> others.

Hello,
All you need to do is replace:
<img alt="Valid XHTML 1.0" height="31" src="https://sitebuilder. freeola. com/media/images/user-images/7964/valid-xhtml10- blue. png" width="88" />
with:
<a href="
http://validator.w3.org/check?uri=referer"><img
src="http://www.w3.org/Icons/valid-xhtml10-blue"
alt="Valid XHTML 1.0 Transitional"
height="31" width="88" /></a>

As for books, I'm not sure there's one I can recommend but if you're interested in learning the basics, such as HTML code then the Dummies series of books always seem to be recommended by others.

Eccles wrote:
> If you open the HTML from the footer editor you should just be
> able to replace the image code with the code W3C provide. If you
> can't get ti to work then just let me know and I can do it for
> you tomorrow.