GetDotted Domains

Viewing Thread:
"Help needed - BIG problems"

The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.

Sat 22/03/03 at 11:34
Regular
Posts: 787
I turn on my PC, and the BIOS loads up as normal. It gives all the normal info, as the BIOS does. But then the problem arises. Usually, the Windows 98 logo would appear as Windows is booting up. Instead, the BIOS displays this message:

Cannot find device file that may be needed to run Windows or a Windows application.
The Windows registry or SYSTEM.INI file refers to the device file, but the file no longer exists.
IF you deleted the file on purpose, try uninstalling the associated application using its uninstall or setup program.
If you still want to use the application associated with the device file, try reinstalling that application to replace the missing file.

----

There is then a long list of missing files, starting with JAVASUP.VXDis2sup.vxd

and then, after that, it seems that every file in teh C:WINDOWSsystemVMM32 folder is missing, judging by the list. All the files from this file/folder start with C:WINDOWSsystemVMM32, then there are 8 letters, and they end with XDis2sup. For example, here are a few of the listed fielnames:

C:WINDOWSsystemVMM32NTKERNMGXDis2sup
C:WINDOWSsystemVMM32VTDAPIATXDis2sup
C:WINDOWSsystemVMM32COMBUFFPXDis2sup

There are many, many more. The list ends with the following two files, WITHOUT the destination folder at the start:

vnetbios.vxdYSTEMvfixd.vxd
viagart.vxdYSTEMvfixd.vxd

So the last two files appear as shown above, NOT as C:WINDOWSsystemVMM32viagart.vxdYSTEMvfixd.vxd

After all this, Windows boots up. It is NOT in safe mode, but it has all the aspects of safe mode - no DVD-ROM drive, no sound, Media Player doesn't work, 16 colour palette, 640x480 resolution etc. Also, no cursor appears on screen, so everything I do is done using hotkeys and controls on the keyboard.

What's up with it? What do I do? How do I fix it?

Oh yeah, one last point. After seeing the problems, I ran ScanDisk and it found 11 errors and fixed them all. Still got the problem. Scanned for viruses using NAV, and no viruses were found. I also ran System File Checker, which found loads of problems, and requested that I inserted a CD so that it could recover the files, but it doesn't say which CD, and it doesn;'t seem to be the Win98 Boot Disc. Yes, I know, above I said I can't use teh DVD-ROM drive, but what I meant was it won't play games, music or films. It'll only run programs liek Word and stuff.

Any help will be greatly appriciated.

Thanks in advance
Sat 22/03/03 at 14:22
Regular
"Devil in disguise"
Posts: 3,151
Right click on "My Computer" on the desktop and select properties.
I'm not sure which code it is (I think its the one with the letters + numbers), but your registration key is on there.
Well, it -might- be on there, some versions of win98 don't display it there.
Sat 22/03/03 at 12:49
Regular
"tinycurve.gif"
Posts: 5,857
Damn. I think I will have to reinstall Windows then. I cannot find the listed files on the Win98 boot disc, and scandisk has never picked up any problems except for the first time I scanned after seeing the problems, when it found 11 errors and apparently "fixed" all of them.

The only problem with reinstalling is this:

It asks for an authentication code, which, apparently, is printed on the certificate of authenticity, but, of all the numbers on it, none work.

Any ideas?
Sat 22/03/03 at 12:40
Regular
"bing bang bong"
Posts: 3,040
If I had to guess I'd say this was a filesystem corruption, which will be difficult/impossible to fix. Try running scandisk on thorough - if it keeps picking up errors, run it again, until it stops picking up errors. If that doesn't work, your only option is to reinstall. I'd keep an eye on your hard disk as well, it could be the problems were caused by the makings of a hard disk failure.
Sat 22/03/03 at 12:02
Regular
"Devil in disguise"
Posts: 3,151
I think your only option to is reinstall windows, it looks like your file system got corrupted somehow and its caused the loss of alot of system critical files.

You can try replacing the files individually, they won't all necessarily be windows 98 files though, so basically you'd be taking the file names and sticking them into google and seeing if you can identify them. And even when you've identified the source, you still might have to do things like hunt through the cab files on the windows 98 CD trying to find it.
So only you can weigh up if its really worth the hassle.
And even then it might not even work, I noticed the last 2 files you've posted are slightly garbled..

vnetbios.vxdYSTEMvfixd.vxd
viagart.vxdYSTEMvfixd.vxd

Theres actually 3 files there, vnetbios.vxd, vfixd.vxd and viagart.vxd.
Hmm..so theres 2 possibilities with that, either its just a simple overwrite on the output of the file names, as the paths are really SYSTEM(backslash)vfixd.vxd etc. or the real problem is that the system files are corrupt that tell it what files to load and where they are. In which case the files might not really be gone in the first place and its just corruption in the registry.

Sorry, I don't have any more positive options to offer, but it really does look as though a reinstall is your best bet. There are some recovery programs out there, but I don't know of any that work without some kind of backup existing first. Maybe others do though.
Sat 22/03/03 at 11:34
Regular
"tinycurve.gif"
Posts: 5,857
I turn on my PC, and the BIOS loads up as normal. It gives all the normal info, as the BIOS does. But then the problem arises. Usually, the Windows 98 logo would appear as Windows is booting up. Instead, the BIOS displays this message:

Cannot find device file that may be needed to run Windows or a Windows application.
The Windows registry or SYSTEM.INI file refers to the device file, but the file no longer exists.
IF you deleted the file on purpose, try uninstalling the associated application using its uninstall or setup program.
If you still want to use the application associated with the device file, try reinstalling that application to replace the missing file.

----

There is then a long list of missing files, starting with JAVASUP.VXDis2sup.vxd

and then, after that, it seems that every file in teh C:WINDOWSsystemVMM32 folder is missing, judging by the list. All the files from this file/folder start with C:WINDOWSsystemVMM32, then there are 8 letters, and they end with XDis2sup. For example, here are a few of the listed fielnames:

C:WINDOWSsystemVMM32NTKERNMGXDis2sup
C:WINDOWSsystemVMM32VTDAPIATXDis2sup
C:WINDOWSsystemVMM32COMBUFFPXDis2sup

There are many, many more. The list ends with the following two files, WITHOUT the destination folder at the start:

vnetbios.vxdYSTEMvfixd.vxd
viagart.vxdYSTEMvfixd.vxd

So the last two files appear as shown above, NOT as C:WINDOWSsystemVMM32viagart.vxdYSTEMvfixd.vxd

After all this, Windows boots up. It is NOT in safe mode, but it has all the aspects of safe mode - no DVD-ROM drive, no sound, Media Player doesn't work, 16 colour palette, 640x480 resolution etc. Also, no cursor appears on screen, so everything I do is done using hotkeys and controls on the keyboard.

What's up with it? What do I do? How do I fix it?

Oh yeah, one last point. After seeing the problems, I ran ScanDisk and it found 11 errors and fixed them all. Still got the problem. Scanned for viruses using NAV, and no viruses were found. I also ran System File Checker, which found loads of problems, and requested that I inserted a CD so that it could recover the files, but it doesn't say which CD, and it doesn;'t seem to be the Win98 Boot Disc. Yes, I know, above I said I can't use teh DVD-ROM drive, but what I meant was it won't play games, music or films. It'll only run programs liek Word and stuff.

Any help will be greatly appriciated.

Thanks in advance

Freeola & GetDotted are rated 5 Stars

Check out some of our customer reviews below:

Very pleased
Very pleased with the help given by your staff. They explained technical details in an easy way and were patient when providing information to a non expert like me.
Best Provider
The best provider I know of, never a problem, recommend highly
Paul

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.