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DW, in a sarcastic mood.
Just try and use grammer though.
What you'll likely find with the PC is that the problem is really small, and simple to fix... of course, the Packard Bell helpdesk knowledge is also small and simple. This system I'm running is an older model PB, I stopped asking the company anything about it years ago, when I discovered I knew more about the PC than the cretins who built it.
"Motherboard goes upto 233MHz"
"Where exactly did you learn to count? It goes to 200, no further."
"There isn't a more recent BIOS update than 1998"
"Erm? Unicore.com anyone?"
"I'm sorry, your PC does not support AMD processors, or HDDs over 4GB in capacity"
"Ok... I'll just tell it to stop using the 40GB HDD, and AMD K6-3 CPU, thankyou for your time"
Bottom line with Packard Bell: Download the motherboard manual, be prepared to find mistakes in it, and fix everything that goes wrong yourself - NEVER let them anywhere near it, as it'll likely come back in worse condition.