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So far all I've got is a E-mail confirming my order and giving me an order number.....
So far all I've got is a E-mail confirming my order and giving me an order number.....
Others - myself included - also tried this, but were told that they didn't have the information available on the helpline. See the thread "Has anyone phoned this number?" below this one.
It's up to you if you want to give it a go - the number's 0990 99 88 77... good luck!
Can anyone confirm this, as they didn't sound massively convinced, and there was a great deal of discussion between the assistant and her supervisor (and they can't resend the original e-mail to me, all I have is an e-mail that my order was received and processed)
I was also told that my order had 'Collect from retailer at launch' on it, but I'll wait to see what the next letter says before getting over-excited.
> sent but never arrived at my end. I've been told that the e-mail
> confirming pick-up date, is the one to take to the shops (with the
> pre-order form) when you collect your PS2.
> Can anyone confirm this, as they didn't sound massively convinced,
> and there was a great deal of discussion between the assistant and
> her supervisor (and they can't resend the original e-mail to me,
> all I have is an e-mail that my order was received and processed)
That e-mail sounds like it's the confirmation that your pre-order was received - in essence it's the same as the 'real' letter that I got - and I think that is all you should have at this stage.
An e-mail confirming the collection date is, I imagine, still to be sent to you - just as I should get a second letter in the next few weeks confirming my collection date.
Fingers crossed.........
Babylonian, you mentioned something about an 'order number'. Is that a diferent number to the pre-order number on the blue forms?
The retailers that you mention will want the e-mail as IDENTIFICATION. It is the most convenient way to make sure that you are who you say that you are.
Mark.
Don't worry too much, the MAIN document is still the BLUE PRE-ORDER FORM. Just inform your retailer of your situation and offer to provide another form of I.D.
If you have a pre-order form, that is all that is required by the majority of retailers.
>
> The retailers that you mention will want the e-mail as
> IDENTIFICATION. It is the most convenient way to make sure that
> you are who you say that you are.
More than likely - but as that's what they asked for, that's what they'll get! I'm taking no chances... might even take my passport along as backup! Okay, so that may be overkill, but...