Viewing Thread:
"0845 123 2035 Dial up connection to upload websites still down"

Wed 08/08/18 at 00:14
Regular
Posts: 16
Hi there,

Any updates on when the 0845 123 2035 dial up connection to upload websites will be fixed?

Thanks.

Mon 18/02/19 at 01:43
Regular
Posts: 16
UPDATE!

Dial up still not working.

It went down on the 14th of February 2019.

Keep on getting message 'The server name or address could not be resolved'.

It is now 4 days later and it is still not connecting.

Tried both numbers over these days 0835 and and 0845.

The dial up connection is working but it is not connecting to the servers with the websites he has with you.

It is affecting every SR number and there are hundreds of them hosted with you so it is impossible to update the websites hosted with you using your services.

It's not looking good if you want to keep this customer using your services. I'm just reporting how the service status is for all his websites is at this time.
Tue 05/02/19 at 02:28
Regular
Posts: 16
Seems to be working again after 3 attempts to connect Monday 4th of February 2019 . These are not my websites btw. I'm uploading them for one of your customers who has hundreds of websites hosted with you on one account.

I'm with Virgin Media on a contract with a broadband speed of 200mb and do not have a BT line here so there is no possibility of me ever using Freeola broadband.

Dial up is the only way and if it does not work then it is impossible to update his websites using the dial up service you offer.

Fingers crossed it is fixed properly soon. As mentioned it does now appear to be working after 3 attempts at this time which at least gets a connection.
Sat 02/02/19 at 15:39
Regular
Posts: 16
Hi Dial up is not working at all now on both numbers now. Been trying for 2 days Friday 1st and Saturday 2nd of February.

I could originally connect after 2 or 3 attempts however not at this time.
Wed 16/01/19 at 15:43
Staff Moderator
"Must lose weight"
Posts: 5,777

Mackerboot wrote:
Dial up is still broke BTW. I can get a connection after attempting to re-connect after 3 - 4 times. Remember it cost approx 12p to connect using a UK landline so if it fails that's x3 or x4. So this could potentially be 48p just to attempt to connect using dial up.

Not good.



Sadly, we are experiencing intermittent faults and we should therefore advise you to plan for alternatives in the future. Meantime we think you will be able to get connected some of the time. Try 0845 123 2045 as well as 0845 123 2035. I will post here again if we manage any fundamental improvement but things are not looking great at the moment.
Sun 13/01/19 at 00:29
Regular
Posts: 16
Dial up is still broke BTW. I can get a connection after attempting to re-connect after 3 - 4 times. Remember it cost approx 12p to connect using a UK landline so if it fails that's x3 or x4. So this could potentially be 48p just to attempt to connect using dial up.

Not good.
Mon 13/08/18 at 14:48
Regular
Posts: 16
Yep confirmed. Dial up is now working again.
Mon 13/08/18 at 12:52
Moderator
"Are you sure?"
Posts: 4,988
The Service Status page says it's resolved now :¬)


I'm not sure why this was only recorded as a "Minor fault" as it looks like there was no service?
They must be saving 'red' for something REALLY bad ;¬)
Hmmm...
Mon 13/08/18 at 01:10
Regular
Posts: 16
Any news on a fix yet?

https://freeola.com/support/network-status/

It's over a week now and still not possible to upload using dial up
Fri 10/08/18 at 13:01
Regular
"Feather edged ..."
Posts: 8,532
Thanks for that, I can see your predicament ...
Thu 09/08/18 at 01:00
Regular
Posts: 16
The company I do freelance work for have hundreds of websites hosted on one account and the only way to upload websites and update them is using a dial up modem. Believe it or not this in the UK. I also have many sites hosted too with Freeola and this is the only way too.

The only other way is to upload using a Freeola broadband account which is not going to happen because I am on a contract with Virgin Media broadband via cable and I do not have a telephone line connected to my property making it impossible or very expensive to get one connected.

Setting up VIP accounts for each account would also be impracticable and far too expensive considering the amount of websites hosted with Freeola.


Post edited by Mackerboot on 09/08/2018 at 01:03.

Post edited by Mackerboot on 09/08/2018 at 01:15.

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