GetDotted Domains

Viewing Thread:
"Microsoft Hotmail/Outlook displaying error for Freeola emails"

The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.

Mon 13/06/16 at 13:52
Moderator
"Are you sure?"
Posts: 5,000
A Freeola user mentioned to me recently that Microsoft (Hotmail/Outlook/Live) email users see a warning when people write from a Freeola domain.

I've just recreated this by writing to a MS Outlook account from one of my Freeola domain accounts.

When viewing the email via MS webmail it shows:

This sender failed our fraud detection checks and may not be who they appear to be.

Looking around it looks like this might be due to SPF checks?
A report on a Freeola domain shows: "The DNS record type 99 (SPF) has been deprecated".

EDIT: I only see the 'fraud detection' error when using standard email, EmailPro comes through clean.
The 'deprecated' comment is still there so that might be a red-herring.

There's a previous related email tech talk here.

Can anything be done to improve this?

I thought I would start a forum thread rather than use a Support Ticket as others are seeing this so being able to read about the issue may help.
[s]Hmmm...[/s]
Wed 14/12/16 at 16:01
Moderator
"Are you sure?"
Posts: 5,000
Hi @Eccles/Freeola,

FYI I see today's Freeola "Happy Holidays" email fails SPF so the sender is marked as 'possibly dodgy'...


[s]Hmmm...[/s]
Thu 15/12/16 at 11:14
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Thanks Hmmm... weirdly all the SPF stuff is passing in all the checkers I've put it through. There are other factors Hotmail take into account though.
Thu 15/12/16 at 12:36
Moderator
"Are you sure?"
Posts: 5,000
Hi Eccles,
It looks like there's a problem with one IP.

With Google I can see 81.27.* passing SPF, but fails for 62.249.* (does not designate).

Let me know if you want the full IP but you that's probably enough for you.

[s]Hmmm...[/s]

Freeola & GetDotted are rated 5 Stars

Check out some of our customer reviews below:

Just a quick note to say thanks for a very good service ... in fact excellent service..
I am very happy with your customer service and speed and quality of my broadband connection .. keep up the good work . and a good new year to all of you at freeola.
Matthew Bradley
Wonderful...
... and so easy-to-use even for a technophobe like me. I had my website up in a couple of hours. Thank you.
Vivien

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.