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Quick story :¬)
My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...
I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!
The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.
The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.
After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.
Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.
After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)
My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...
I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!
The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.
The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.
After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.
Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.
After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)
[s]Hmmm...[/s] Page:
Hmmm... wrote:
Had to swap back to normal router for [i]Darling Daughter rather than set loads of stuff up in spare router - as I've only got one week left of ADSL - see FTTC post! :¬)
Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.
Yup, still on-going as far as we are aware. Some users are seeing multiple disconnects, while others are seeing it once only.
Guess you're one of the less fortunate!
Had to swap back to normal router for [i]Darling Daughter rather than set loads of stuff up in spare router - as I've only got one week left of ADSL - see FTTC post! :¬)
Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.
[s]Hmmm...[/s][/i]Yup, still on-going as far as we are aware. Some users are seeing multiple disconnects, while others are seeing it once only.
Guess you're one of the less fortunate!
Had to swap back to normal router for Darling Daughter rather than set loads of stuff up in spare router - as I've only got one week left of ADSL - see FTTC post! :¬)
Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.
Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.
[s]Hmmm...[/s]
Thanks for the update.
I did check your status page via a mobile when things started looking strange - I must have been too quick for you :¬)
But as I had been ok until the power blip I thought this one was my end.
I did check your status page via a mobile when things started looking strange - I must have been too quick for you :¬)
But as I had been ok until the power blip I thought this one was my end.
[s]Hmmm...[/s]
There is now a status message up for this. It's a general (but fairly minor ) fault, causing random loss of PPP for a small number of customers. Nothing much more that we can tell you currently, as this appears to be affecting customers across the board, with no particular dialling code or area affected.
The advice we are giving is to do exactly as you did, Hmmm... Power down, wait 15 minutes, restart, as this seems to solve the problem for the majority of users.
The advice we are giving is to do exactly as you did, Hmmm... Power down, wait 15 minutes, restart, as this seems to solve the problem for the majority of users.
Quick story :¬)
My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...
I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!
The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.
The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.
After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.
Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.
After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)
My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...
I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!
The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.
The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.
After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.
Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.
After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)
[s]Hmmm...[/s] Page: