GetDotted Domains

Viewing Thread:
"Powercuts and Broadband [PPP login problems]"

The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.

Fri 05/09/14 at 14:37
Moderator
"Are you sure?"
Posts: 5,000
Quick story :¬)

My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...

I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!

The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.

The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.

After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.

Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.

After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)

[s]Hmmm...[/s]
Fri 05/09/14 at 14:37
Moderator
"Are you sure?"
Posts: 5,000
Quick story :¬)

My area suffers from a lot of power cuts/blips - the power company are looking into things but that's another story...

I was all up and running this morning and sorting things with a busy morning ahead, then while drinking my first cup of coffee the power went and then returned!

The PC restarted fine, Outlook recovered it's open PST but I noticed the router didn't have it's PPP/Internet light on. Line sync was fine.

The logs showed 'Authentication failed' - I tried to manually connect a few times without joy. I was now late for an appointment so I left things as they were.

After returning at lunchtime the router showed the same. I swapped the router for a spare in case something zapped the original - although all looked fine. The spare router also 'failed to authenticate'.

Hmmm... nearly time to contact Freeola.
I thought I would leave the router off for 20 minutes (that's a long time when you are itching to use it!) in case my 'session' had gone into a weird state at Freeola's end and it needed to be left disconnected to allow things to be cleaned up.

After a quick sandwich and a long 20 minutes I started back up - success, I'm back! :¬)

[s]Hmmm...[/s]
Fri 05/09/14 at 14:58
Staff Moderator
"Meh..."
Posts: 1,474
There is now a status message up for this. It's a general (but fairly minor ) fault, causing random loss of PPP for a small number of customers. Nothing much more that we can tell you currently, as this appears to be affecting customers across the board, with no particular dialling code or area affected.

The advice we are giving is to do exactly as you did, Hmmm... Power down, wait 15 minutes, restart, as this seems to solve the problem for the majority of users.
Fri 05/09/14 at 15:20
Moderator
"Are you sure?"
Posts: 5,000
Thanks for the update.

I did check your status page via a mobile when things started looking strange - I must have been too quick for you :¬)

But as I had been ok until the power blip I thought this one was my end.


[s]Hmmm...[/s]
Fri 05/09/14 at 17:17
Moderator
"Are you sure?"
Posts: 5,000
Had to swap back to normal router for Darling Daughter rather than set loads of stuff up in spare router - as I've only got one week left of ADSL - see FTTC post! :¬)

Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.

[s]Hmmm...[/s]
Fri 05/09/14 at 18:06
Staff Moderator
"Meh..."
Posts: 1,474
Hmmm... wrote:
Had to swap back to normal router for [i]Darling Daughter rather than set loads of stuff up in spare router - as I've only got one week left of ADSL - see FTTC post! :¬)

Just to say I still had PPP login problems and had to use the 'turn it off and leave it' trick again.

[s]Hmmm...[/s][/i]

Yup, still on-going as far as we are aware. Some users are seeing multiple disconnects, while others are seeing it once only.

Guess you're one of the less fortunate!
Fri 05/09/14 at 19:55
Regular
"Feather edged ..."
Posts: 8,536
Yup, still on-going as far as we are aware. Some users are seeing multiple disconnects, while others are seeing it once only.

Guess you're one of the less fortunate![/i]

Now I've read the thread again ... had this problem last night about 11 ish. Router didn't want to know ... router, when I could access it had lost all settings, restored back-up copy and back about 12.30 am this morning.
Fri 05/09/14 at 21:36
Regular
"Why so srs?"
Posts: 135
DL wrote:
Yup, still on-going as far as we are aware. Some users are seeing multiple disconnects, while others are seeing it once only.

Guess you're one of the less fortunate!


Now I've read the thread again ... had this problem last night about 11 ish. Router didn't want to know ... router, when I could access it had lost all settings, restored back-up copy and back about 12.30 am this morning.[/i]

Hi DL,

The issue that you describe sounds similar to the other reported issues but it is unlikely that the loss of credentials within your router would be down to this. It's more a problem on the BT network whereby the log in information your router supplies for the connection is just rejected and thus no connection is allowed.

Not to take over the thread from Hmmm... but did you reset your router at all?
Fri 05/09/14 at 22:56
Regular
"Feather edged ..."
Posts: 8,536
srs_wubwub wrote:

Not to take over the thread from Hmmm... but did you reset your router at all?


How do srs ...

Connection was lost. Tried to access router but no go. Powered off. Restarted and no acccess allowed whatsoever to router. Access finally and then no settings. So imported back-up settings copy ... so important, so save them!! and all was ok and is as we post. Thanks for asking
Sat 06/09/14 at 09:37
Regular
"Why so srs?"
Posts: 135
DL wrote:
srs_wubwub wrote:
[i]
Not to take over the thread from Hmmm... but did you reset your router at all?


How do srs ...

Connection was lost. Tried to access router but no go. Powered off. Restarted and no acccess allowed whatsoever to router. Access finally and then no settings. So imported back-up settings copy ... so important, so save them!! and all was ok and is as we post. Thanks for asking[/i]

Ah righto, I would highly recommend keeping a back up of your settings as you have. In fact if it gains enough interest I'll look towards producing guides on how to create backups for the most used routers.

Hope all is well with you too Hmmm...
Sat 06/09/14 at 09:48
Moderator
"Are you sure?"
Posts: 5,000
srs_wubwub wrote:
Hope all is well with you too Hmmm...


Thanks srs_wubwub - all OK at the moment.

I've had a few problems this morning and had to use the 'power off and wait' technique again.


In case others read this - don't power your router off/on too many times in quick succession as it will upset the 'line management software' (DLM) and could put you on a go-slow profile!

It does this by raising your Target SNRM as it might think your line is unstable.

[s]Hmmm...[/s]

Freeola & GetDotted are rated 5 Stars

Check out some of our customer reviews below:

Thanks!
Thank you for dealing with this so promptly it's nice having a service provider that offers a good service, rare to find nowadays.
Brilliant service.
Love it, love it, love it!
Christopher

View More Reviews

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Close Feedback

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.